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About GatorMomInNC

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    Apex, NC
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  1. Yes, that is who it was. She put the deposit on a bank card (debit card, not credit card) and had changed banks. She thought that was one of the reasons it was taking so long. We are American so I don't think she will be eligible for that travel protection that those in the UK have. She said she put in a claim, although I am not sure what she means by that exactly.
  2. My sister and brother-in-law had an around the world cruise booked for next year. They put down a $3k deposit and had been trying to get it back for a few months. They found out the cruise company (UK based) has filed bankruptcy. So I am feeling pretty lucky that I got my cruise money back at this point, even though it took 4 mos.
  3. yes, and a couple days later my $400 showed up. Took four and half months to get it all back.... My Disney Cruise for Labor Day was cancelled, I chose a FCC for that one. I changed it to a January Star Wars cruise, but I feel like it is pretty unlikely to happen. My final payment date (to pay the difference as I went from a 3 day to a weeklong) is due mid-September and I will have to decide then if I want to throw more money after the cruise. Disney allows you to cancel up to 15 days before the cruise, but then I will just get a bigger "credit" not my money back (I think, but
  4. Holy Cow! Finally!!! I called my TA today (3rd time in 3 weeks). She said she remembered me as the one I talked to 3 weeks ago and she would "escalate" it. Just logged onto my Chase account and all my sweet beautiful points and my $400 deposit are back!! Yeah! 4 months and 2 weeks from when I requested my refund! Now I can book a new cruise for next year (but not MSC after this fiasco...) Editing to say, my $400 is NOT actually credited to my account, but my points, worth about $4k, are credited..
  5. It will be 4 mos. on Thursday July 2nd (requested March 2nd). And my cruise wasn't cancelled, I cancelled within the time frame to receive a full refund (my cruise was supposed to have ended yesterday)...
  6. So story today from MSC is I should get my refund in 10 day. Of course, that was the lie I was told on April 20th, as I pointed out to my TA. I will give it 2 weeks and call back to see what BS MSC comes up with next, although they are recycling their lies so I picture the customer service people just throwing a dart at a board filled with responses and telling customers whatever they randomly hit....If Vegas was taking bets, I think that the next lie I will be told is....we just began processing your refund since your cruise date is over....
  7. For me the issue is that my TA is my CC company, and I booked primarily with points. So don't know how effective that will be. I'm on the phone now with my TA. Haven't called in about a month and I am curious what MSC's most recent lies are going to be.
  8. I cancelled all the other portions of my European trip in May (cancelled with MSC on March 2nd). Southwest immediately refunded me for domestic portion of my flight, even portions that are not normally refundable (early bird). American Airlines and Disneyland Paris have refunded me. Delta has refunded some but not all of my trip; Air France has send me acknowledging emails they are processing, but not yet refunded my money. But it has been less than 6 weeks for those people. MSC...nothing and it has been THREE AND A HALF MONTHS. Last time I talked the them the new story was
  9. I cancelled my June cruise for a full refund on March 2nd. Been given so many different stories by MSC (via my TA) that I can't keep track. Still no refund. Paid in full last year. 100 days and counting.
  10. Since PSmarkle's refund was cancelled, I think you may be the only person who has actually received a refund.... I am glad you got your refund, I don't begrudge it, but I don't know why you got yours and I haven't gotten mine and I requested mine 2 weeks earlier, and have been told I won't get it now for another 3 mos. The point being, there seems to be no consistency to what MSC is doing, and certainy no transparency.
  11. Thank you for posting this information. When did you request the refund?
  12. So you got refunded your on board pre paid, but didn't refund your cruise, just got an FCC?
  13. I am happy for you but confused as to why I was told that my requested refund from March 2nd will now be given 60 days after my cruise date of June 20th - while you apparently asked for yours 12 days later and got it less than 60 days from your cruise date. So WHAT IS the policy and why not being applied to everyone evenly???
  14. Southwest airlines has already refunded me for several trips I cancelled last week. They actually called me to see if I was still planning on flying and then processed my refund. With SWA, you can cancel and get a credit to use on a flight within a year of when you initially booked. I had used points or pre-existing credits for my flights. They rebanked the credits and points, refunded me the extra money I had paid for early bird check in (which is normally non-refundable and I saw it immediately go on my CC) and gave me additional time to use those credits so they won't expire.
  15. Sorry cruisingator, but I think you need to not count your chickens before they hatch. When you dispute a charge you don't get your money back that quickly from your CC. They may post a credit so you don't have to make a payment while they investigate, but your CC is not going to pay you the money until they get it from the business one way or another. Otherwise they are just out the money instead of you. The only exception would be if this is a charge you just made and the CC has not yet paid the business. But for most of us, also, we did these charges a long time ago and the CC has giv
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