Unfortunately sometimes you just need to bang on the right doors. A number of years back my wife and I were on the Dawn for a 7 day cruise. Day one our room steward tells us the refrigerator is not working. Not a huge problem but I do like keeping drinks in there. Before we left port I went to guest services, told them the issue and I got a lot of nods. One day later nothing has happened so I go back down to GS. Now they tell me it can't be fixed and they don't have any replacements, OK.... guess will have to live with it. We receive a cheap bottle of wine. Later that afternoon we are invited in the Captains cocktail party which we attend. While standing around with a drink in our hands who comes over to us and ask how our cruise is going? The Captain and maybe even better yet the hotel director. I give the hotel director the cliff notes version of the story, the Captain doesn't look too pleased. He asked for our names and cabin number. I kid you not, by the time we got back to our cabin 20 minutes later not only was the fridge fixed.... it was brand new Lol