skrapngal

Anyone else not able to sign in to their bookings this morning?

The app seems to be working on my phone, but I cannot sign it to my bookings on the website. The home page comes up, but when I try to enter my credentials to sign in, it simply renews the sign in window.

Hi all, this will be my first cruise in and out of Southhampton and am just wondering what is a safe time to book a flight back to North America when disembarking in Southhampton.

Any and all help will be appreciated

Ben hallo Cachounacruise! I am your NB neighbor.

I don't have an answer, but take heart, our parents and grandparents were asked to take arms and go to war. This is our war... and all we're being asked is to stay home. I live alone, so I fully understand how hard this is. For me, this is a time to appreciate the small things in life, to get my finances in order, to reach out by phone/Internet to people I haven't talked to in a while, to make sure they are doing okay. Check on your neighbors, check on your coworkers. See the good in this bad situation. It is hard, yes, but take time to breathe and be thankful for everything that you have.

I hope my little seed of wisdom can be a comfort somehow.

UPDATE:

This morning, there was another refund which, together with the "doubled" refund from yesterday, is the exact amount for gratuities. So it's all good. We got credited for the 1 excursion, the port fees and the gratuities.

No extra refund, no need to call. 😄

4 minutes ago, bEwAbG said:

I would probably wait a week or two before telling them.  It's very possible that they'll realize the error and correct it on their own.  If not, then definitely let them know.  

That was kind of my plan. Figure they are more than likely swamped at the moment. And they will hopefully catch it before I have to call them.

39 minutes ago, Fouremco said:

You say you are waiting for your gratuities. If you had gratuities as a perk, you lose them and get no compensation. If you paid for them in advance as part of your booking, it was my understanding that they were included in the FCC. If I have that wrong, hopefully someone here can correct me.

 

 

My TA says that, since we prepaid gratuities, they should be refunded

On March 9th, we cancelled March 15th Eclipse sailing. Cruise (including port fees and gratuities) was paid on 1 credit card. 1 Ship excursion was paid on a different credit card.

Here is the breakdown of what we have received so far:

100% future cruise credit, received on March 16th

port fees, credited to credit card on March 20th

gratuities, still waiting

Here is the issue:

We booked ONE excursion through Celebrity on a different credit card (ie. not the one used to pay the full cruise fare). This morning, BOTH my credit cards are showing a credit for the amount of the excursion.

What????

The crew member stated in his video that ALL CREW MEMBERS will gradually be returning home. To me (and bear in mind that this is simply my personal opinion), this signals that RCL companies are now seriously considering that the shutdown will last longer than April 11th.

Canada is also advising against ALL NON-ESSENTIAL INTERNATIONAL TRAVEL!!!

35 minutes ago, hlmmurphy said:

Myself and my husband are booked on a March 27th sailing on the Silhouette. We are in our 30s and very grateful to have great health. I am not concerned about getting the virus I am concerned about quarantines, insurance implications and potentially being stranded by our government as they have stated. We're probably going to play this out until the very last minute we can cancel and see how things progress. However, I really feel like this is an over reaction by our government, lets remember there's been 1 death in Canada. 

 

 

We were due to fly to Chile Wednesday morning to board a cruise ship on Sunday. I hope time will allow things to become clearer for everyone. We were not concerned about the virus, but the logistics with the advisory were just not viable. We did not have the luxury of time and made the heartwrenching decision to cancel.

So far, we have been able to get refunds (even points refunds), but I have yet to touche base with my credit card company about flights. Fingers crossed.

Thanks for the update! This is on my bucket list, but for now it wasn't in the budget... What was in the budget is that I board her a week from tomorrow!!!! Keep her healthy and illness free please! 😉 😉 😉

I'm wondering if the hot glass classes are in an area that allows other people to watch. I'm not sure I want to take part, but I would like to watch once onboard to see if it's something that might be worth it.

Thanks for your help!

I just made Platinum in Crown & Anchor in November and have my first Celebrity cruise in March. I should be granted Select status.

Is this done automatically? Do I have to call and request it? Request it at boarding time?

And what documentation should I have with me to prove my Crown & Anchor status if there is a problem and it does not appear?

Thanks to all for your help!

Ok, so technically NOT single digits to board the cruise, but single digits to get on a plane in advance of boarding the cruise!!!

WOOOOOOOOHOOOOOOOOOO!!!

So our cruise is 35 days away WOOOOHOOOOOOOO.

We have checked in online and had put in "cash account" but would now like to go put a credit card number. But the "expenses" portion of the check in is greyed out (it cannot be selected).

I know I can go to guest services once onboard, but I was hoping to avoid the line and do it now.

Any thoughts on why it won't let me do it now?

6 minutes ago, dpostman said:

I don't have any 2020 cruises booked, but I'm thinking of booking one just to get this deal 😉

 

dp

oh you are funny!!! LOL

I have a cruise booked for March 2020, but it's on Celebrity... hmmm... should go check there LOL

2 minutes ago, Merion_Mom said:

 

I don't like to use the word "lie", because that implies intentionality.  But the phone reps rarely know anything about such things.

 

Don't be discouraged pre-cruise. Most of the time, these things work out just fine once you are on board.

 

Here's an example.

 

On one cruise on the Anthem, I had pre-booked iFly.  I decided that the time for that appointment didn't suit me.  So I walked up to Deck 15 and into the iFly "office" and told the nice people there that I wanted to reschedule my session.  Not only did they do that on the spot, but there was someone standing there, asking for a slot, and he got mine.  

 

Things work out.

 

😊

You did the iFLY???? Really???? I didn't dare LOL

15 hours ago, taglovestocruise said:

Skip the B2B and book the Nov. 1 TA. She will be fresh out of dry dock with all the new bells and whistles. Prices for the TA should be much cheaper than the B2B. happy cruising

ah yes, but the Spring 2021 B2B in the works is also a scrapbooking themed cruise. So it has a special attraction for a group of friends and I. 😄

Going on a 15-night cruise in March and would like to purchase a 3 night dining package. It is currently selling at about 15% discount on full price (if we do 1 night each in Murano, Tuscan Grill and Qsine).

I have heard that if we are willing to wait onboard, we can negotiate a much better deal (at least 30%, possibly even 50%) with people selling or even directly at the restaurant door with a few days notice.

This will be my first cruise on Celebrity and so far, I have found MDR food on both Royal and Princess to be quite enjoyable, but we figured that a few nights out on a 15 night cruise might break up some of the repetition.

So do we buy now at 15% or wait and expect to find a better deal onboard?

This was my very first cruise several years back in an inside cabin (Deck 3, right near the MDR entrance) and am seriously considering doing a B2B (my first) in 2021 in an OV forward (not front facing, rather port or SB, still deciding).

We spent a LOT of time on those "secret balconies". I know that they have been repurposed to cabins... so sad!!! I also know that Chicago has been replaced by Mamma Mia.

So what else has changed? I know some restaurants have changed, what are those details exactly?

Thanks for all the help

Does Celebrity have gifts that are available for purchase? I have friends cruising Eclipse on Aug 11th and would like to surprise them (through their TA) with a gift of some kind in their cabin. I can do this on Royal (chocolate covered strawberries or other choices) but cannot find anything in my planner that includes gifts available for purchase.

This will be my first cruise on Celebrity. On Royal, it seems that there is a Cruise Planner Sale on excursions, dining/beverage packages and spa treatments every couple of weeks or so. I have seen very few items on sale. Does Celebrity traditionally have sales at certain times of the year. My sailing is already very economical because it is a repositioning, but I was hoping that maybe I could save even more money on the items we want to prepurchase.

The Roll Call DOES show up in the "Content I follow" stream... but not in the "Content I posted in" stream... very strange!

Both boxes are checked, which is why I am perplexed.

I cannot find where to "Subscribe" or where my "Subscribed" section is (unless it's simply another name for the same thing LOL).

My Royal one shows up, but the Celebrity one never does... and I have posted in it plenty.

Anyone have any idea what the issue might be?