We recently had our first SS cruise - 22 nights on Dawn - and found the restaurant booking system to be absolutely hopeless. We opted for 7 - 8 and I was advised we’d be allocated specific times once on board. We discovered we’d been given 7.00 pm for every booking! Had to change them all, so why don’t SS do the same as every other cruise line that offers bookings and enable you to book a specific time on the quarter hour? Why inconvenience virtually every customer, and cause unnecessary changes left, right and centre?
Plus, having been waitlisted for 2, Kaiseki and La Dame, we found out hours prior to the booking that we now had a confirmed booking. On both occasions the restaurants were less than half full, all night! Apparently, La Terrazza had been fully booked every night prior to the cruise commencing - everyone was told they’d be “waitlisted”. Somehow you just know that was also complete nonsense.
Thought it was one of the poorest aspects of our cruise tbh, together with embarkation, which was an utter farce in Barbados.
Pity, because many aspects of the cruise were excellent, particularly the excursion process - meeting shoreside instead of herding people into the theatre and issuing bus tickets like others do, the SS system was much more user friendly and practical.