EZ1

18 hours ago, picantel said:

Hi. I have 3 offers in my account and wondered if someone had information on them. The first I will not put as it is my obvious tier level cruise.

 

2020 NOV-FEB 2021 SAILINGS (20VAR1) JUNIOR SUITE + $250 FREEPLAY

2020 HIGH VALUE HOLIDAY SAILINGS OFFER (20HOL1) BALCONY + $250 FREEPLAY

 

Anyone know if these are on any sailings? Thanks

 

After contacting royal to email my offers, they said it could take up to 8 weeks. But finally got offers on my site -the same 2 as you. Have to hurry with the holiday one-exp Jun12. We havent had any regular mailed offers since March & used to get a lot.

  Heard back below.  So my wife called crown & anchor, & changed to another email address she had. 

_____ "In order to respect the privacy of our players, Club Royale now requires that all of our players have a unique email not shared by any other guest as a prerequisite to have offers automatically generated.  This avoids others receiving email offers that belong to another player."________

I emailed casino royal & asked to get email offers, which we have never gotten. We used to get regular mail offers, but not since Jan, &  nothing on the my offers site, except for the free annual 2020. (Told them, I dont like that site, as there's no info about the offers.) I am Masters

My sister is Prime & just got 2 different offers of free jr suite & $500 casino cash of almost any cruise in Dec thru Feb21. She gets many emails. This is their reply:

  ___________ "The best way to ensure you receive offers and promotions is to make sure your crown and anchor account is up to date, and that you have just one account (not multiples), and no other guest also uses your email address. I see that your email address is shared by another guest which has been suppressing your offers.  In the meantime, I have requested to have you qualified for all current offers which should be available to reserve later today."_______________

So my wife is SUPPRESSING my email offers!!!!

My wife & I share our email address, & go on all the cruises together, & she doesnt play in the casino. I replied to them, that all is up to date & am not changing our email!!!! Will see what they say.

Just heard that Las Vegas is opening this Thursday June 4.  They said no buffets. no valet parking, 6 limit at crap table, 4 limit at roulette table, etc.

58 minutes ago, texasreb said:

Well an hour trying to book that MRO offer. Phoned main CR number punched 2 for new. Finally got a young man I could hear. sadly he was not casino so had to transfer me. Got Guatemala and another bad phone connection. Echo, static, drop outs. Lots of time on hold. Nearly done when dropped.

Phoned Prime number. Got Guatemala again. 1 1/2 hours lost.

Was going to book Majesty. The wife and I have same OVW offer. Thought I would combine for JS upgrade. No balconies on Majesty.

About ready to just give up with CR.

Try emailing casino royale to ask them to have someone (from the US) call you back, since you would like to book a casino offer. 

We've been on the Majesty & its sister ships, mostly in inside cabins-very small (before playing in casino & getting offers). Built before they had balconys. Our first Royal ship was its sister ship Sovereign (when it was the biggest at that time).  

Last year, we did a jr suite on the Majesty- very nice. 

2 hours ago, texasreb said:

Well I still have not gotten that July 19 cruise re-booked. I also have not gotten a call to Oregon. Yesterday I got Guatemala. Just as with Jamaica. They knew nothing about re-booking the cruise. That's 3 phone calls picked up by Jamaica and know nothing.

Just a bit ago I got a good phone connection. It was with Manilla ! She knew of the re-book option. But could not re-book as a refund has already been started ! I have spun my wheels with Royal for a week.

Who is running this circus ?

Are you calling this # below ? This is on the bottom of the club royale page, where it shows your offers if any.(after you put in your name & royal #). I usually get Oregon when I call.
"As part of the Royal Caribbean and Club Royale family, our Casino Representatives are available at 888-561-2234 to support and assist with any questions or concerns you may have."

18 hours ago, Canadian Disney Mom said:

My offer now says it expires March 2022.  I swear this said 2021 last week

Thanks so much for letting us know! Did our free annual last week, as soon as it came out, & now no longer had it in our offers (so didnt see the exp date change). Called today & was able to change it from Jan'21 to Ap '21- much better for our schedule. Kept same gs cabin & only had to pay $7 for the difference in the port charges.

1 hour ago, sandebeach said:

Yes I understand. The other thing I read on the RC Casino Fans FB page was that if you had a comped cruise cancelled in the last round (June and July cruises), call them and they will give you a replacement comp cruise, which has to be a Caribbean itinerary and must be sailed by March 31, 2021. 

For any of your cruises that got canceled, you should get an email, & can select from  doing a future cruise with 125% off (from your cancelled cabin), or taking the full refund. 

Called casino phone # yesterday(Thursday around 12 noon) & waited only 5 min!!

Was so surprised since the latest cancellations & new annual tier freebie showed up at same time on Wed. afternoon! I figured so many are calling in now.

Booked our 2020-2021 free annual with a rep from Oregon  who answered.

He said it has to be taken by Mar 31' 2021.

6 minutes ago, ToroAzul said:

What does your club royal offers show?

 

Mine is sail by March 31, 2021

 

Thanks in advance

 

ETA: my code is 20TIER3

ours also says expires Mar31'21  is that an error, as its still saying starting up June 12 below.

Also, nothing on our offers.   Still only shows our casino host's email & phone # (He had told me it would be today).

Just got our refund from Royal, for our canceled Jun7'20 Harmony. This only took 3 weeks from the day I canceled on the online form!!!! Other cruiselines are saying up to 3 months!

35 minutes ago, texasreb said:

Just got off phone with Jamaica. kind of bad connection. The rep was working from home, she said.

The offer was not any ship. She did not have the list of ships. ?? Did say the TX is sail by Nov 22. The CH is sail by Dec 23.

I asked about my 2019 Tier offer that I had used for March 29, 2020. Of course that sailing was cancelled. Said I could redeem it any time before March 31, 2021.

Also the tier offers for 2020 would be loaded May 15.

Do I sense confusion at Casino Royale ?

Wow -must have gotten lots of cancellations for the big holidays (most expensive time of year to cruise). And they also know that the casino is quiet then, since many want to be with their families. We've gotten offers from Carnival & Royal during holidays, & have gone then. Many tables & slots were open all the time.

Didn't get the offer you got-still have none-since we already rebooked our canceled Tier one from Mar28'20.

Yesterday, we got the first 4 refunds from Royal to our Visa. Port charge refund for the Mar 22 cruise, insurance refund for same, Port charge refund for Mar28 cruise, & ins. for that one. So it is taking about 45 days, since I requested the refund for the Mar 22 right away, on Fri Mar13, with the online form.

5 hours ago, blueskadoo said:

I guess we just didn't make the cut! We've been Carnival cruisers for a while, but we took them up on a couple offers in the last 9-12 months and I guess didn't meet what they were after as far as play but I had hoped they'd lower their standards a little. We didn't get the ultras today- boo- our last cruise was Elite and it was great. We are supposed to be going on a Royal in August, but I don't know if I should be optimistic or not.

Carnival Ultras sent invites out today to the higher rollers, & the others will be sent out on Ap. 30 Thursday. First on your offers on Carnival's website, & then as an email. If you get it, it is  only for a limited amt. of cruises, in Sept'20 thru Jan'21.

4 hours ago, texasreb said:

I just got this email from Club Royale concerning the 2019 earned benefit cruise.

The reissued 2019 annual Tier benefit is valid for sailings departing on or before 3/31/2021, but it does need to be applied to a reservation no later than 5/31/2020.

      Our annual freebie (in March)  for the yr  Ap'19- Mar 31,20 was canceled. On our offer site it had been saying I can rebook it & exp.May31'20,  but now it says exp 3/31/21.

      We now have a Royal casino host, who actually called me today to rebook it (we're not sure when yet). I asked him about that expiration change. He said May31'20 was an error, &  it must be used by Mar31'21, but you can book it up to the day or two before the cruise-no deadline!!  (if there are still cabins left of course)

     This is what ours now says on the site:

1 minute ago, Canadian Disney Mom said:

Is the prime cruise you see the one from last year? Ie 4/2019-3/2020?

Ours masters freebie from last year is still on our offers, since our one we would have taken March 28 was canceled. It says to book by May31, for the extension into this year.

I had called Royal a couple of months ago that I didnt like their offers on that site, which dont tell you much. They told me that right away, you'll also get a flyer (in regular mail) from Royal about the same offers. We were getting those pretty often, till the virus hit.

22 hours ago, spiritkat090909 said:

I've always  wished they would WASH THE CHIPS!  Or at least spray them down with disinfectant.  More likely everything will go electronic with no dealers at tables and that will be the end of my table play. Too easy to cheat the player if everything is programmed.

They've done that on some of the cruises we've been on with the neurovirus.

"I've always wondered why they haven't created a gambling app that you can use when on the ship.  I would imagine someone would find it appealing to play craps on their phone while sitting in a hot tub.  Does anyone know if there are any cruise-lines that do this?"

I think Princess now has it with their medallions instead of keycards. Maybe Carnival also.

Now Carnival is cancelling thru June 26, & Princess thru June 30.

Still waiting to hear if Royal will extend their date from May11.

wont let me post full link 

The CDC new order(Ap9'20) https://*****/3a1Ar9I says that cruise ships have to cease operations for up to 100 days, or the expiration of the Secretary of Health and Human Services' declaration that COVID-19 constitutes a public health emergency, or if the CDC Director rescinds or modifies the order.   😞

On 4/3/2020 at 7:23 PM, EZ1 said:

Now that April 1 has come & gone-will the Casino Royale be busy looking at everyone's play history to put in their new categories for Ap1'20-Mar31'21??

They should just give a 2nd year of the same, also cause many didnt want or couldnt cruise in March'20,  to better their play.  Easier on them, that they only need to look at new players.

 

  Wow,  they're giving us 2 years at same tier till Mar'22!!   We would 've gone down to signature.  Hope not too many more months of cruises are canceled.

20 hours ago, gaylemh said:

I was told by a few different reps that those that had cruises booked for the last two weeks of March, will have their account looked at for their tier for next year.  I'm guessing they will see an average play and add those points to see if you will reach the next tier.  I'm Signature and had a cruise booked the last week of March.  I am short about 2,000 points to get to SIgnature again for next year.  I would have easily reached the 2,000 points on the cruise that was canceled.  I hope they will take that into consideration.

Yep,  we had back to back on the Adventure the last 2 weeks of March.  Oh well! But still had a great time on the Mar 8-15  Oasis.