Jump to content

Beaver1975

Members
  • Posts

    2,152
  • Joined

Posts posted by Beaver1975

  1. 16 hours ago, JustAllie said:

     

     

    FYI according to NCL, the service charges are already included with the specialty dining vouchers provided to guests with Latitudes tiers of Platinum and above. We have always had exceptional service at the specialty restaurants and tipped some on top of that. But the service charge is included in the vouchers. 

     

    https://www.ncl.com/ca/en/cruise-faq/what-do-specialty-dinner-benefits-cover

     

    Emphasis added below.

     

    This benefit offers two dinners for two at a specialty restaurant for Platinum, Sapphire, Diamond, and Ambassador guests. Each stateroom will receive a voucher in their Welcome Back card on embarkation day for:

    •  Dinner for Two with a Bottle of Wine

    •  Dinner for Two

     

    Service charges are included in this benefit. Guest to present voucher to their server before ordering. Benefit entitles each guest to an appetizer, one entrée, and a dessert of your choice. Upcharges apply on certain premium menu items. Bottle of Wine offered in all venues offering Complimentary Wine list, Palomar not included. In à la carte restaurants, coupon can be redeemed for 4 menu items per person (Sushi, Wasabi, Nama, Teppanyaki, Hasuki, Food Republic, Pincho Tapas Bar or Raw Bar). Dinner coupons are non-transferable. Solo guests cannot claim two dinners. Coupons cannot be used for the same venue twice. 2 guests maximum. Dining options vary by ship.

     

    BTW I agree that the language about solo guests is confusing. Everything I've heard indicates that they can bring a 2nd person and use their voucher for 2 in that way, but they can't dine alone on two times on a single coupon. 

    That being said, there is no real money added to the "tipping" pool for Latitudes Rewards dinners.  That is why we will always tip extra for our Latitudes dinners.

  2. I am assuming you are talking about Latitudes Rewards dinners. There is no gratuity added to these dinners.  We typically tip with cash for our Latitudes Rewards dinners.

     

    If you are talking about promotional dinners, then they have already paid gratuities for those dinners.

  3. 11 minutes ago, Illbcruzn4life said:

    You think it's fixed and hopefully it is. I found from my last MSC cruise that when they say things are fixed some how they aren't.

    I'll give them until my next cruise, that's fine but when I get there for my cruise I hope my cruise isn't double booked.

    Thanks for the suggestion.🙂

     

    Mine is fixed and shows in my MSC account.  I guess I am a glass half full kind of guy while you seem to be a glass half empty kind of guy.

  4. 1 hour ago, Illbcruzn4life said:

    So I am just supposed to give them a pass? From my past dealings they are not very good at fixing problems.

    They will tell you it’s fixed only to find out it’s not and sometimes they make the problem worse.

    So please forgive me for not giving them a pass.

     

    BTW my cabin is still available for purchase and it’s July 5th.

    Did not suggest you give them a pass. Just give them some time.

     

    My booking was fixed and I am good to go. They changed my sailing date and matched the better price for the two different dates. They just asked my TA to give them 24 (or so) hours to finish changing the booking and send out a new confirmation.

     

    But, if that does not work for you, I will suggest the same thing as I suggested MsTabbyKats.

  5. 20 hours ago, Illbcruzn4life said:

    I am on this cruise.We booked it as an 11 day cruise which is now a 14 day cruise. I was on the MSC website last night and the cabin I have booked is available to book.

     

    IMG_0418.jpeg

    If you were on their website last night I would expect that you might have seen some inaccuracies. They are trying to get everything on line and did not expect to take any actions with passengers until today (the 5th)

     

    As for MsTabbyKats, you seem to have a long running problem with MSC.  It might be time to cut your losseswith MSC, for your mental health sake, and move on to other lines.

  6. 17 hours ago, JGmf said:

     

    Yeah, agreed.  However, I'd be happy with something as universal (and fitting) as yacht rock. That's as non-offensive and generic as you can be, but still establishes a 'sense of place' around the bar....but NCL doesn't even provide soft music around their Waterfront bars either.  Oh well...as least I have the drink plan....bottoms up!

    Most people are in the vibe because they want peace and quiet. I, for one, would prefer no music whatsoever.

     

    And on the topic of personal music. There is nothing more annoying than someone that plays their own music in a public area.  It is twice as annoying when there is music being played publicly as they do on Harvest Cay.

  7. Does anyone have menus for the main restaurant/bar in the port area.  We have not been there since it was Senor Frogs and were wondering if the pricing for food and drinks has gotten a little more realistic than the gouging that Senor Frogs did.

  8. 12 hours ago, Stockjock said:

    I have seen and booked actual MSC sales.  But there last few sales haven't been actual sales.

    Every cruise line had sales to entice people back on to their ships. Now that they are all sailing at near capacity they are all trying to maximize profits to recoup losses from the Covid shut downs.

  9. On 6/23/2023 at 12:12 PM, crewsweeper said:

    Good to hear.  Was Carolina there?

    Carolyn was there. 

     

    But, the squeeze out may be complete and they could possibly be gone. I emailed her a few days ago, to make a reservation, and have not heard back.

     

    Costa Maya become a "sea day" for us.

     

    • Like 1
  10. There is a Pandora shop in Costa Maya.  But. it is not an authorized outlet.  They look like authentic pandora product but are priced higher than authorized stores.

  11. On 6/12/2023 at 8:09 AM, crewsweeper said:

    No longer.  I believe Krazy Lobster took over the space, but can't be sure. If there's a "Tropicante" still written on the white frontage, it either hasn't been changed or someone new took over.  Steve said the lease expired.  Haven't heard if Carolina and Jorge  landed somewhere else or opened another spot.

    Not true as of late April, we were just there.  Granted they seem to be getting squeezed out by El Faro and Krazy Lobster and I don't expect them to be around much longer.

    • Thanks 2
  12. 17 hours ago, shof515 said:

    its a useless perk, a perk that does not exist and does noting. lots of topics about this perk:

     

     

    It has not been useless to me.  We have had wonderful experiences using the General Manager's secretary for our concierge needs.

     

    Now the same "know it alls" are going to chime in on just how incorrect I am. I am simply conveying my past experiences from my previous dozen or so cruises.  So, I will just leave this here for anyone that cares to check it out.

    • Haha 1
  13. The GM’s secretary is not responsible for the restaurant reservations for 2,000 or more passengers. The comments at the beginning of all this was based on Platinum Latitudes and above Concierge perk. As I said there are a few “no it alls” that pass around misinformation. 

  14. 1 hour ago, UKstages said:

     

    so, if i understand you correctly, you're stating that it is NCL's intention to provide access to the general manager's "secretary" or assistant for routine concierge-type services... booking dinner or show reservations or assistance with priority tenders or disembarkation? 

     

    that is not actually the GM's nor his or her assistant's job.

     

    other than listening to and soliciting general feedback about the staff, the ship and its day-to-day operations, the GM and his designee generally only get involved with customers in escalated problem resolution. when something has gone seriously wrong, you reach out to the GM who has (along with his assistant) extraordinary powers to make things right. in fact, they hold much more power than a haven concierge. so it would be odd for a platinum latitudes member in an ocean view cabin to contact them to get a routine 7:30 dinner reservation at cagney's. there is zero rationale for that.

     

    i have no doubt that you have contacted the GM's assistant and received professional and courteous service. they are very much in the "making people happy" business and i'm sure they were delighted to assist you.  but, unless there has been some sort of very serious problem (not being able to get a reservation or book an excursion wouldn't normally qualify), this is simply not done. this is not in fact "an actual perk." you may have utilized their services, but that doesn't make it a perk.

     

     

    they shouldn't state it because it isn't true.

     

    and i can assure you that they would prefer that people didn't share this idea on cruise critic!

     

     

    substitute "general manager" or "general manager's assistant" for "cruise next" and that statement would also be true.

     

    the fact is that the concierge in the haven (and his or her team) is the very same concierge that is supposed to provide service to top tier latitudes members and those in suites. in reality, haven guests get the lion's share of the concierge team's attention and keep them pretty busy. even (non-haven) suite guests only get an introductory letter from them. there is rarely any other proactive contact or assistance. concierge service for top tier latitudes members is a stated benefit, but it is an elusive ideal. 

     

    the cruise next desk can indeed fill in some gaps, as others have noted, but their primary job (other than selling certificates for future travel) is to oversee and administer top tier benefits... not to make routine reservations when none are available.

    I will not even try to counter all of the misinformation contained here.  I have been presenting my personal experiences and what I have been told by the people involved.  This has occurred over my past 10-15 cruises that I am basing my post on.  Now, there a number of "know it alls" that believe they know the only truth that exists. So be it, I will continue to enjoy the "concierge" perk as it has been presented to me.  The rest of you can follow which ever path you believe works for you.  I am done here.

  15. 1 hour ago, graphicguy said:

    Yeah…the whole Latitudes Concierge perk has always been a bit nebulous.  I think if you’re expecting someone who is dedicated to Latitudes members, that’s not the case.  But, the Cruise Next desk has been identified as the place to go for concierge type services.  That desk is just very limited in what services they can provide to us.

     

    Certainly isn’t anywhere near the level of service as the Concierges in the Haven provide.

    I will restate it again if you find it so nebulous.

     

     

    The actual perk for non-haven guests, that need the assistance of a concierge, is provided by  the General Managers (HD) secretary.  Occasionally the HD will put you touch with the actual concierge and you will be treated the same as any Haven guest.   Personally I have received much better service from the secretary than I have from most concierges

     

  16. 59 minutes ago, graphicguy said:

    Yeah…the whole Latitudes Concierge perk has always been a bit nebulous.  I think if you’re expecting someone who is dedicated to Latitudes members, that’s not the case.  But, the Cruise Next desk has been identified as the place to go for concierge type services.  That desk is just very limited in what services they can provide to us.

     

    Certainly isn’t anywhere near the level of service as the Concierges in the Haven provide.

    I will restate it again if you find it so nebulous.

     

     

    The actual perk for non-haven guests, that need the assistance of a concierge, is provided by  the General Managers (HD) secretary.  Occasionally the HD will put you touch with the actual concierge and you will be treated the same as any Haven guest.   Personally I have received much better service from the secretary than I have from most concierges

     

  17. 16 hours ago, graphicguy said:

    Cruise Next has always been nice to me and accommodating any time I've asked for their assistance.  That said, if there's something I can do easily myself (like walking a few paces to make my own SD reservations), I just do it.  Cruise Next/Concierge has resolved some issues a few times (i.e. helping with excursion issues, which are also right next door to the Cruise Next desk) when The lines were way long.

    To what purpose did you quote me?

     

    Plus Cruse Next is not a "concierge".  I do find them to very helpful people and if they happen to do something that the concierge should do that is a bonus.

×
×
  • Create New...