Why you should bring hard documents of your cruise booking -Story Time
We have had a huge issue with our drink packages not being recognized by our Medallions on the CB the last 2 weeks.
Visited guest services 7 times trying to get it resolved and was given the run around. They even “opened an investigation” and tried to tell me that we didn’t have a package for this voyage (we did). It was on me to explain to them that the package worked in other areas on the Premium Desserts, Crew Appreciation and Wifi but not on drinks before they decided to find an actual solution.
Funny thing-Every time you print your charges from the kiosk your available packages are listed but they were still willing to deny that we had drinks
All was resolved today (Thursday) we disembark on Saturday. It definitely created a bit of stress as we know once you leave you’ll never recoup those charges
📃🚢-Bring hard copies of your booking docs that shows any packages, OBC, transfers or any pre cruise bookings.
***They did ask us to bring our booking docs to guest services
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