Also on the Apex transatlantic, caught covid near the end, and did not get a response to emails. When I called the engagement center, I had the same issues it sounds like others did (long waits and different answers). The reimbursement value was different depending upon who you spoke with. All that said- these folks are working from home, not in a call center, and have to call their supervisor to confirm whatever they do. This creates a huge bottleneck for processing and leads to the long wait times. Everyone was unfailingly courteous and tried to be helpful. In the end, despite being told differently a couple of times, I was able to just move the entire refund to my next cruise without having to go through FCC or refund to credit card. This was the best solution for me for several reasons-it may not be what you would want or advise (this statement to prevent anticipated arguments against doing it this way). And- the reason I was able to get this done was the last time I called (I had been on hold for an hour and 15 minutes on the other line) I asked (nicely) to speak directly to the supervisor. Easy peasy. Could have had everything resolved in 10 minutes if I had done that the first call.