We were on the Princess Discovery two weeks ago when I bit into a lobster cake and damaged my tooth implant on an olive pit. Not fun.
The waiter, maitre’d, and chef apologized profusely. I went to the medical clinic first thing the next morning and was examined and treated. Medical report filed. Security report filed. Guest services notified and they provided a $200 goodwill FCC since I only had half a mouth for the last two days of the cruise.
On return home, I have seen my dentist and periodontist. Bottom line is a new implant procedure is required. $7,000 Canadian. 14 months to complete.
The Discovery Princess on board staff handled this matter in sterling fashion.
I have been collating reports, X-rays, etc. to send to guest relations and this is almost complete and will be sent to Princess.
What should I expect from Princess going forward? At the very least I expect them to pay for the new implant plus a FCC for the aggravation of going through this long procedure again
Any other advice on steps I should take?
If it matters for legal reasons we were alongside in San Francisco when the event occured.