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Try using "Chat" on their website... I have been able to get through via Chat much faster than on the phone.

Quick question --is the water in the hot tubs "hot" on the Rotterdam? I'm contemplating whether or not to buy the pass for the thermalpool... We are cruising on the July 31 Rotterdam cruise out of Amsterdam. The warmest day of that cruise is day 1 and day 15...the remainder average in the 50s (F)... Thanks for any replay!

We are on the July 31 Rotterdam cruise out of Amsterdam. We have an overnight stay in Reykjavik -- which is the first cruise we have taken that stayed in port two days. Is there an onboard time for the first day of a 2-day stay? If we book a night tour that departs the port at 8PM, is there usually an onboard time requirement (curfew) for the first day?

Holland America did a great job taking care of our canceled Volendam cruise (for the most part). We never received the email that contained the instructions on selecting an alternative cruise. After calling several times and sending a couple of emails to Holland America, I read on the Boards about someone calling the general reservation number (vs. the casino number), and this woman took care of it. We received the email within the hour! I was then able to select the alternative cruise we wanted (which is sailing out of Amsterdam on the same day our previous cruise was sailing out of Rotterdam), and our FlightEase flights (perfect flights for this trip) were moved over to our new booking. We were booked in the same category (Vista Suite) and given $400 in OBC. Our casino offer was honored. Yay!!

We are booked on one of the apparent to-be-canceled Volendam cruises out of Rotterdam in July. We booked this cruise using a "Come Back and Play" casino offer, which included a "free" cabin and "free" casino play. It was a deal we couldn't pass up. Now, with the cruise getting canceled, I'm wondering if they will honor this offer when we re-book this cruise? The only reason we booked this cruise was because of the offer (due to the fact that we were just on a HAL cruise in January and we don't normally book two cruises in the same year). Ugh!! Has anyone experienced such a situation?

I found better (and cheaper) flights using the "Change Flight" link on FlightEase after having booked our flights several months ago. I was told that our original ticket costs would be fully refunded to us. Approximately how long does it take for this refund to show up on my credit card? I am curious due to the fact that when I check my documents, it shows the full fare of my previous purchase as a "Cancel Fee." This is a bit worrisome!