silversneakers

1 hour ago, DragonOfTheSeas said:

We had to leave a cruise because of injury, so did not get a final bill. We waited for an email and never got one. We used the link on the website to ask for the folio to be emailed to us.  We needed this for insurance purposes.  Finally, we had to call the Crown and Anchor number and got it before I was off the phone.  

 

Give them a call.

Thank you.  We had 12 people in our party and we were all told the same, "an email with be sent to you with the final accounting." The only emails I'm receiving are marketing emails for selltheg next cruise.

It's been 8 days since I debarked and I still have not received my onboard account final bill.  I was told by guest services that I would receive it shortly after leaving the cruise and I also emailed (per RCL direction) RCL asking for my billing email. How long does it take?  Charge has hit my cc but I'm not sure it is correct but I can't reconcile until I see the account from RCL.  Yes, you can look it the billing on the app but not after you leave the cruise.  And, you are not always provided receipts.

13 hours ago, scpirate said:

I doubt An adults only cruise line like VV would be exempt from spring break rowdiness. We did Celebrity out of San Juan second week of April some years back that was peaceful. I unwittingly have a cruise booked for the second week of April myself .I never thought about spring break out of Miami.

Don't forget that Easter is early this year, March 31 so that will be a big cruise week. I find mostly the 3-4 day cruises are attractive to young people because of the cost and Carnival is less expensive than say RCL.

Has anyone used this offer?  I understand it only applies to one person.  Can you use it in the dining room? Can you use it for coffee? I noted in the "terms and conditions" that it may not be available on embarkation day due to state laws but wondered what states other than Texas where that restriction would apply.

Are there any other options other than the Lido for embarkation day lunch on the Liberty?  Also, what is the best place for "good" coffee?

Just remember if you cancel, any refund goes back in the form of a Carnival Credit Card, not to your regular credit card or refunded in cash.

3 hours ago, not-enough-cruising said:

You were played

Yup!

3 hours ago, micruiser2002 said:

Are you still on the ship?  I would go talk to the Spa Manager.  That is supposed to be the gratuity.  

Off the ship now so I feel there would be "no chance" of any reimbursement but "a lesson learned"..

1 hour ago, Sunshine3601 said:

 It is tip.   Is it either 18 or 20% of the service you had done?    If yes, then go back to spa mgr or guest services and ask for refund of the additional $35.  Unless you want them to have extra tip

Unfortunately it was a gift of a collagen facial so I'm not sure exactly how much they paid. I did specifically ask what the service charge was for and they did say it was a "vendor charge" and that the gratuity was not included.  I paid the service charge and a $35 tip.

9 minutes ago, micruiser2002 said:

That is supposed to be the gratuity.

I specifically asked and was told "no" it is not the gratuity so I had to add another $35 for the gratuity.

Recenlty had a spa treatment on Allure and was charged a "service charge" of $31.80 for my treatment. This is an additonal charge above the cost of the treatment and I was told "it is not the gratuity" but a service charge by the Spa vendor.  Can anyone tell me what this means? The treatment was nice, overpriced (but I expected that) but I do hate the "upsell" they are required to do as the person providing the service does get a commission.

9 minutes ago, smokeybandit said:

Have you ever seen someone get charged a corkage fee though?

Good point. 

I'm always surprised when I see someone bring a cheap bottle ($5 - $6) of wne with them and then have to pay a $15 corkage fee??? Am I missing something?

On 3/27/2022 at 7:17 PM, Cruiser1862 said:

I never gave this any thought, but I recently read somewhere that people don’t take their wedding rings and engagement rings on cruises. We’re going to eastern and western Caribbean. We don’t scuba dive or snorkel. Mostly go to local beaches/beach clubs and bars near ports. I never take my rings off. Now I’m debating whether or not to take them. 

I never take any good jewelry with me and then I don't have to worry about losing anything or being robbed and I can focus just enjoying myself.

On 11/22/2023 at 11:57 AM, clackey said:

You definitely don't want to miss the ice show.  The one on Voyager of the Seas was great.  We did a Carnival and a Royal Caribbean this year and RC is by far my favorite.  Hard to say that when we are Platinum on Carnival.

Have to say that I have never thought RC had great food. Also Diamond on CCL and I have always enjoyed the food but have not sailed with them since COVID. I believe the cruise lines have all cutback on food as well as other amenities since COVID. I always enjoy my cruises no matter what cruise line I sail!  So sail and enjoy!

On 11/13/2023 at 7:16 AM, silversneakers said:

Thank you.  I'll watch my credit card I used for original deposit to see what happens.

Just reporting that I did get the balance of my AARP gift card applied to my original deposit payment credit card.  The AARP gift card process was a little disconcerting as it took a relatively long period to complete the process.  I emailed my gift card (10/27) to RCCL as directed by the gift card instruction and the info clearly stated 10 business days.  Since my final payment was due in a week I did call RCCL and explained I sent the gift card info, received an auto-confirm.  They did extend my final payment date to coincide with my gift card processing time. It was right down to the wire but the gift card did get processed and the balance remaining showed up on my credit card within 7 days so all is good. I am just so use to being able to apply a gift card online (other cruise line) myself for immediate payment that I felt RCCL process was a bit cumbersome but all is good.  Just be sure to READ the TERMS so you understand how the AARP gift card works, i.e., booking directly with RCCL, emailing digital gift cards and waiting for application (10 business days).

3 hours ago, CruisinCrow said:

Here are a couple of pictures of our cabin - 8172, ocean view balcony.  I highly recommend the location.  We did have a problem with our air conditioning one night when it stopped blowing cold air.  We notified maintenance and they came out quickly and reset a switch or something.  Everything was fine after that.

 

 

We actually have that cabin booked for our January cruise!!

On 11/12/2023 at 6:52 PM, Sunshine3601 said:

Try to email the CEO, Michael Bayley's email is mbayley@rccl.com     

He has assistants that check his email and help with resolutions.   Due to time differences it may take a day or two before you get a response.   Good luck!

 

I hope Mom and future baby are doing well.    Congratulations!

I've had to go that route in the past and you do get a staff response so I would definitely give that a try!

Good luck.

12 hours ago, TravelinTess said:

The balance will go back to the card you used to pay the deposit. So, say you paid a $750 deposit when you booked the cruise and you have a $100 balance on the certificate after paying everything off, they will credit you $100 back to the card you used to pay the initial $750. 

 

I agree it is super confusing- try the MyVegas game rewards- those were nearly impossible for me to decipher and made these gift certificates read like a childrens book! 

Thank you.  I'll watch my credit card I used for original deposit to see what happens.

3 hours ago, TravelinTess said:

I use AARP gift certificates as well. The excess should be returned to the card used at booking. Attaching an email from sharedservicesgiftcertificateredemption@rccl.com below confirming this is how it should be handled. In my experience, you will not be contacted for 10 days-2 weeks after sending the certificate.

 

Thank you.  My question then becomes if there is a balance on the gift card and based on the "terms" listed, does that mean the balance can only be applied to a "new" booking and cannot be used for anything else? It seems very restrictive and confusing.

13 minutes ago, firefly333 said:

Usually gift cards have a phone number on the back to call for balance? No phone number on the back?

Digital Cards from AARP

Anyone know how to check the balance on the RCCL AARP Gift Cards?  I'm reading the "Terms and Conditions" which states "cannot be partially redeemed" and that concerns me as I should have $150 remaining balance after my final payment using 3 gift cards. I have a gut feeling that I'm screwed and I will never see the $150.

22 minutes ago, Jcol5786 said:

We were recently were on Oasis.  Toward the end of the cruise I noticed that I had $50 in non-refundable OBC on my account. I wanted to make sure we used up all of the nonfundable OBC since it's gone if you don't use it. I went to the Casino and transfered $50 to my Casino account. Played for a while and ended up with $60 on the machine. I cashed out which gives you a paper voucher, walked over to the cash machine, put in the voucher and got my $60 in cash. I don't think that the fact that I played the slots and won a small amount made any difference. I think I could have just have done the transfer and cashed out. Good luck and have a good cruise.

So to understand correctly, you put your card in a slot machine and it automatically transfers to your machine or you have to initiate it somehow?

Is it just me or did they raise the prices to accommodate the "sale".....??  

14 hours ago, clearlake_cruiser said:

Onboard Symphony TA now, didn't know what happens if someone walks away from a slot machine without cashing out... Wife was playing video poker, another lady next to us (total stranger) gets up and leaves her machine. After a few minutes, the other lady hasn't come back. Her machine has $10 in credit & her casino account says Karen with xxx points. We ask another lady on the other side of us if she knows who it was but didn't. So I go to Cashier cage and a slot technician comes back with me. 

 

He says there's nothing they can do to put the credit back into Karen's account, and it will disappear. As soon as he leaves, the machine changed back to the idle state and I can't collect the $10. I didn't want to be accused of theft, but I was surprised they'd not make any effort to salvage the players funds. Oh well, live and learn.

Because you have to insert your card in the machine and they knew the name "Karen" they obviously could have contacted her.  I knew someone who walked away leaving $900 credit in her machine and they did contact her.