I complained at Guest Relations about the poor internet and asked for some kind of a refund or onboard credit. I was told since it was part of a Plus package, they cannot give any credit.
Two days later I happened to walk past the Loyalty desk and the lady was there. I told her I was one cruise short of Platinum. She said the best perk to look forward to in Platinum is 50% off Internet package. I said "what internet - you call what we're getting now internet service ? I told her I asked for a token credit at Guest Services but was denied. I said even a $5 per day credit would be nice. She said "I can to $10/day. She made a note and said - "Done. And if you don't spend it in the remaining day, it's refundable !" We had $120 credit, but Guest Relations would not pay it out in cash. They said since it was over $25, the refund will be coming from corporate head office by check in 6 to 8 weeks.
I didn't want to spend any more time waiting in lines so I guess I'll just wait for the refund.
I also agree with the comment about the lack of a night light in the bathroom or even a plug so you can bring your own. Poor design. We had the smallest balcony cabin, so I wan't sure if this issue impacted the larger cabins.