Sorry the OP had a disappointing experience on the Pr1ma. I was on her in May and absolutely loved her. Either you love it or you hate it.
First of all we have had issues at the port in Tampa one time. We were delayed getting in the port due to some crazy delay of the ship arriving late. The baggage porters weren't even there to take our luggage so that created a mess. When we arrived in Tampa the line was wrapped all around the building in the heat. But we just pushed through and laughed at the experience. We sure as heck didn't let the delay make our cruise "a bad experience".
I have been on about 10 NCL cruises. I have also been on Royal, Princess, Holland, and Carnival. Each cruise line has their own set of issues. I keep going back to NCL because of their staff, their activities and the food.
I have been on ships where we had to change courses because of storms. Even circled an island a few times before the captain said the heck with it we are having a sea day. Been through a tropical storm system that formed and that was the worse experience ever but it was the memories that were made during that cruise. I guess with every cruise there are good and bad but that doesn't mean that I will never cruise on that ship or even the cruise line again.
My husband and I sailed from NYC to Bermuda in May on the Prima. The ship has its issues. The observation lounge is too small compared to those on the Breakaway Class ships.
The Price is Right was a lot of fun and people did win some prizes during out sailing. We didn't even have reservations until the virtual cue opened and it wasn't an issue getting a seat.
The music on the ship was fabulous. I am not sure if they had the same people or not but it was fun. The cruise director was fun and she interacted with the passengers.
The parties at night were great. We had a great DJ who really enjoyed his job. The staff was great. I know some people don't like that night service has been taken away but it doesn't bother me. Those people work so hard.
Overall I am sorry you had a bad experience. If you want to try again do a Breakaway Class ship (Encore, Getaway, Breakaway, Bliss). We have a Iceland/London cruise on the Prima for Sept 2024. It will be interesting to see how the ship does in cold weather.