silver service Posted March 29, 2016 #1 Share Posted March 29, 2016 What is wrong with cunard's web site? Or is it me? Only error Messages. Link to comment Share on other sites More sharing options...
PORT ROYAL Posted March 29, 2016 #2 Share Posted March 29, 2016 What is wrong with cunard's web site? Or is it me? Only error Messages. Not you ..... Them ...... Appears okay now :) Link to comment Share on other sites More sharing options...
bobby1119 Posted March 29, 2016 #3 Share Posted March 29, 2016 One of the clunkiest and most cumbersome out there. Link to comment Share on other sites More sharing options...
PORT ROYAL Posted March 29, 2016 #4 Share Posted March 29, 2016 One of the clunkiest and most cumbersome out there. Just went down again :mad Link to comment Share on other sites More sharing options...
scottjeanne Posted March 29, 2016 #5 Share Posted March 29, 2016 It t is very frustrating. I have been trying to book a triple grill cabin and with the website down, it has been impossible! Link to comment Share on other sites More sharing options...
PORT ROYAL Posted March 29, 2016 #6 Share Posted March 29, 2016 It t is very frustrating. I have been trying to book a triple grill cabin and with the website down, it has been impossible! Give Sevin White at Cunard UK a call Link to comment Share on other sites More sharing options...
Ray66 Posted March 29, 2016 #7 Share Posted March 29, 2016 It's been like that for the last few days on the UK site. See posts about it at the end of the "2017" thread: http://boards.cruisecritic.co.uk/showthread.php?t=2328685&page=2 It now says: Cunard website - undergoing maintenance Link to comment Share on other sites More sharing options...
Ray66 Posted March 29, 2016 #8 Share Posted March 29, 2016 (edited) The website is working again now. However on each cruise itinerary, the ports of call are repeated over and over and over. Example: Southampton, Southampton, Southampton, Southampton, Southampton, New York, New York, New York, New York, New York, Newport, Newport, Newport, Newport, Newport, Boston, Boston, Boston, Boston, Boston, Sydney Ns, Sydney Ns, Sydney Ns, Sydney Ns, Sydney Ns, Quebec, Quebec, Quebec, Quebec, Quebec, Quebec, Quebec, Quebec, Quebec, Quebec, Quebec, Quebec, Quebec, Quebec, Quebec, Saguenay, Saguenay, Saguenay, Saguenay, Saguenay, Gaspe, Gaspe, Gaspe, Gaspe, Gaspe, Halifax, Halifax, Halifax, Halifax, Halifax, New York, New York, New York, New York, New York, Southampton :D Edit: Spoke too soon We are updating our system Thank you for visiting Ask Cunard. We are currently busy updating our site with new features for your enjoyment. Please bear with us, we will hopefully be back with you shortly. Edited March 29, 2016 by Ray66 Link to comment Share on other sites More sharing options...
Calliope Posted March 30, 2016 #9 Share Posted March 30, 2016 The booking engine is still down on this side of Cunard's Pond. I first noticed that it was down yesterday, March 28. Link to comment Share on other sites More sharing options...
moses0 Posted March 30, 2016 #10 Share Posted March 30, 2016 Still down this morning. One would think with the brains it takes to run a Cruise Line solving a web page problem would be a breeze. It certainly does not breed confidence. Link to comment Share on other sites More sharing options...
bluemarble Posted March 30, 2016 #11 Share Posted March 30, 2016 I have my fingers crossed, but Cunard's U.S. web site finally appears to be functioning once again. However, I am seeing itineraries in the search results like Ray reported earlier where each port is repeated multiple times. So everything is not entirely back to normal yet. Link to comment Share on other sites More sharing options...
bluemarble Posted March 30, 2016 #12 Share Posted March 30, 2016 I spoke too soon. My latest attempts to access various pages on Cunard's U.S. web site have met with Sorry we're having problems We're having technical problems with our website at present and apologise for the inconvenience. We're working hard to fix the problem. and the now all too familiar message Error 500 - Internal Server Error There's a problem with our server, but don't worry - we're looking into it. Come back and visit us soon. Link to comment Share on other sites More sharing options...
Salacia Posted March 30, 2016 #13 Share Posted March 30, 2016 (edited) Moments ago on Cunard's US website, trying to access anything other than the main page... "Error 500 - Internal Server Error There's a problem with our server, but don't worry - we're looking into it. Come back and visit us soon." Righto. Edited to add: Oops, duplicate of what John just posted (sorry). Edited March 30, 2016 by Salacia Link to comment Share on other sites More sharing options...
bluemarble Posted March 30, 2016 #14 Share Posted March 30, 2016 Moments ago on Cunard's US website, trying to access anything other than the main page... "Error 500 - Internal Server Error There's a problem with our server, but don't worry - we're looking into it. Come back and visit us soon." Righto. Edited to add: Oops, duplicate of what John just posted (sorry). No problem, Salacia. Unlike Cunard's web site which most certainly is a problem at the moment and has been a problem for far too many days now. Regards, John. Link to comment Share on other sites More sharing options...
cruzadict Posted March 31, 2016 #15 Share Posted March 31, 2016 Still down in UK as of 2 minutes ago !!! Link to comment Share on other sites More sharing options...
japyke Posted March 31, 2016 #16 Share Posted March 31, 2016 In this day and age a major commercial booking website being down is pretty pathetic and management (wherever that actually is these days) should step forward and bear responsibility. Maybe now we know why they've been loathe to change itineraries; who thought moving the QV from a world cruise in 2018 to the circum. S.America express would be so difficult. Figuring out where those ports are and which ones they are going to sell and which ones they're planning to skip is just too confusing. Or, maybe their system has been taken hostage via ransomware and the bean counters refuse to pay up.;). In all seriousness, I would hope they are going to roll out something much improved which justifies the downtime. And please, no multiple sliding bars to set excursion preferences like: Walking, some walking, no walking. Link to comment Share on other sites More sharing options...
Austcruiser84 Posted March 31, 2016 #17 Share Posted March 31, 2016 Still down in Australia. Not that Cunard allows us to access much in the way of future bookings these days anyway. Still waiting on those 2017 sailings promised on March 10th! Link to comment Share on other sites More sharing options...
Ray66 Posted March 31, 2016 #18 Share Posted March 31, 2016 Still down in Australia. Not that Cunard allows us to access much in the way of future bookings these days anyway. Still waiting on those 2017 sailings promised on March 10th! Have you got any travel agents websites you can find the 2017 sailings? That's where I got mine from. If you want to know a particular month or ship, let us know. I have the complete 2017 saved on my computer. Link to comment Share on other sites More sharing options...
Salacia Posted March 31, 2016 #19 Share Posted March 31, 2016 Posted on Cunard's website 2 hours ago: Good afternoon. As you may be aware some guests are currently experiencing problems accessing our website. Our IT team are working hard to fix this issue and we will update you as soon as we are back up and running. Please accept our sincere apologies for any inconvenience this may have caused. quoted from https://www.facebook.com/cunard Link to comment Share on other sites More sharing options...
bluemarble Posted March 31, 2016 #20 Share Posted March 31, 2016 (edited) Posted on Cunard's website 2 hours ago: Good afternoon. As you may be aware some guests are currently experiencing problems accessing our website. Our IT team are working hard to fix this issue and we will update you as soon as we are back up and running. Please accept our sincere apologies for any inconvenience this may have caused. quoted from https://www.facebook.com/cunard Thanks, Salacia. I don't want to jinx anything like I did yesterday, but the web site has been working for me for the last hour or so. And the itineraries in the voyage search results no longer repeat each port multiple times. Dare I hope that the web site is finally working? Time will tell. I will keep my eye on the Cunard facebook page for further announcements. Edit: Wouldn't you know, as soon as I posted this, further attempts to access the site produce this message once again: Sorry we're having problems We're having technical problems with our website at present and apologise for the inconvenience. We're working hard to fix the problem. Regards, John. Edited March 31, 2016 by bluemarble Link to comment Share on other sites More sharing options...
moses0 Posted March 31, 2016 #21 Share Posted March 31, 2016 Finally working on my end here in Florida USA Link to comment Share on other sites More sharing options...
Austcruiser84 Posted March 31, 2016 #22 Share Posted March 31, 2016 Finally working on my end here in Florida USA Don't trust them ... It's clearly an April Fools joke :) it will go back to being down again soon no doubt :) Link to comment Share on other sites More sharing options...
Salacia Posted April 1, 2016 #23 Share Posted April 1, 2016 Apart from the Cunard website being down more often than up an running as of late, what worries me is the fact that I and my fellow passengers have a great deal of personal data stored on the Cunard website: names, addresses, ages, passport numbers, emergency contacts, billing information, etc. - all that good stuff stored on Voyage Personalizer for easy accesses once we log on - if we could long on. So my question is how secure is our personal data on a website that has continuous "server problems"? Salacia Link to comment Share on other sites More sharing options...
Ray66 Posted April 1, 2016 #24 Share Posted April 1, 2016 I see Cunard still managed to try and pull an April's Fool today - as if! There's no pulling the wool over our Cunarders' eyes! This morning's announcement that Queen Mary 2 was to receive a vibrant new all-green livery for her hull and superstructure was indeed an April Fool's joke. Link to comment Share on other sites More sharing options...
Cruise Liner Fan Posted April 1, 2016 #25 Share Posted April 1, 2016 That color scheme painted onto that picture of the QM2 is like painting a moustache on the face of the Mona Lisa. Regards,Jerry Link to comment Share on other sites More sharing options...
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