How would you feel? Child accidentally left at kids club lobby during registration

How does one just drop off their child at a registration desk and just leave. The Word/Sign is registration. How are they, the staff, to know you or your husband doesn't understand that word.

If it's your first time and nobody tells you that there is a separate drop-off location after registration it's reasonable to believe once the child's registered they'll be allowed in.

Just because you know the system doesn't mean a first timer will.

If it's your first time and nobody tells you that there is a separate drop-off location after registration it's reasonable to believe once the child's registered they'll be allowed in.

 

Just because you know the system doesn't mean a first timer will.

As the PARENT....ask, Ask, ASK and don't just walk away from your child...

On our first cruise, DCL, we dropped our bags off in our cabins (family of 7 plus the grandparents), and went to the buffet. After a while, I got up to get more food, and when I got to the table, realized ds4 was gone. My mom was there, I asked where he was, she said she wanted to go back to the cabin. Alone. He said he knew how to get there. I rushed down, and sure enough, there he was, watching TV. I did tell my mom that even though he could get around on his own, he wouldn’t be getting around on his own. Ds11 and ds9 were allowed to go places together, they hated the kids club.

OH, so being the perfect parent, she couldn't tear herself away from the slots to take her kid to the club and make sure he was settled in either.....Shame on both of them

 

 

 

I wonder how the child spent the rest of his cruise...probably didn't see his parents until they disembarked

Wow. Totally unnecessary. I guess all people that like to visit the casino are bad parents? Good to know. And for everyone asking, the kids club was open the first night. And this registration table I am talking about was literally INSIDE the kids club area doors. RCL ships are different to the NCL ships we are used to going on and I don't remember them having this "lobby" area inside. I appreciate the constructive criticism and suggestions but have no time for bashing, assumptions and attacks. I didn't think it was too much to expect the staff to simply ask if our son knew where his parents were. I now know that this is too much to expect of a RCL employee. We had a good time on the cruise overall but will probably not be back on RCL. Just our preference. This kids club also forced my son to sit alone at lunch the 2 or 3rd day when he went back to the kids club because they thought he had a peanut allergy. He told them he did not and the paperwork showed he did not. But he was still made to sit at a table by himself and eat lunch. All of these things were addressed with the manager on board.

Pretty good, the OP starts (at least) two threads on "kids clubs" and then gets offended when people start giving advise and pointing fingers back to them....

 

"I am sorry that you feel the need to tell me how to take care of my child" from the OP's other thread....

Because that thread was simply asking if we could go off the ship. Not asking your advice on whether my child should go to the kids club or not. :rolleyes:

:eek: drops microphone

Are you serious right now? I was comfortable leaving my child on the ship in the care of the kids club. Not wandering around the ship by himself. Some of the people on this thread have struck an all time low. Wow.

Thank you Tapi for showing its possible to offer a criticism and still remain respectful to the OP. Too bad so many others on here do not seem to have that ability.

As the PARENT....ask, Ask, ASK and don't just walk away from your child...

Why would you ask about something that you know?

Quit being a sanctimommy/daddy.

If it's your first time and nobody tells you that there is a separate drop-off location after registration it's reasonable to believe once the child's registered they'll be allowed in.

 

Just because you know the system doesn't mean a first timer will.

Using that same premise, how are the staff suppose to know it was their first time registering?

When I first registered TO vote, I knew I wasn't going to go into a voting booth to cast a ballet. It is my responsibility as an adult and first time voter, no matter my age, to find out when I DO vote.

Ramona

Using that same premise, how are the staff suppose to know it was their first time registering?

 

When I first registered TO vote, I knew I wasn't going to go into a voting booth to cast a ballet. It is my responsibility as an adult and first time voter, no matter my age, to find out when I DO vote.

 

Ramona

The staff could easily say "OK, you're all registered, go down those doors to drop him off."

I've worked hospitality, people get vacation brain which is why so often things are spelled out explicitly.

The staff could easily say "OK, you're all registered, go down those doors to drop him off."

 

I've worked hospitality, people get vacation brain which is why so often things are spelled out explicitly.

So, basically hand holding

OPs defensiveness just reaffirms the fact that she came here seeking only confirmation of her feelings.

Yes, the AO employee could have done better. Yes, dad could have done better. OP doesn't really care.

We were just off the Allure on Sunday and had a few issues with the kids cub that we have not had on any of our 14 other cruises on multiple lines so I am wondering what other people's thoughts are on the issue we experience and give a warning to other parents so it doesn't happen to them...

Some how I missed this first sentence. I've looked at the OPs issues and others also as if this was all new to them. 14 cruises... I think not. Something isn't right with this thread. You, OP should have been able to instruct other parents who were cruising for the first time on how to sign their children up for kids club.

Ramona

Because that thread was simply asking if we could go off the ship. Not asking your advice on whether my child should go to the kids club or not. :rolleyes:

Anything you post on Cruise Critic CAN and most likely WILL be held against you at some point as if this is a court of law. Lol. I had someone here throw something up in my face I posted 8 years ago :rolleyes:

As for the topic at hand, Im just glad to hear your son is ok. Good luck here. Its a very tough crowd

Anything you post on Cruise Critic CAN and most likely WILL be held against you at some point as if this is a court of law. Lol. I had someone here throw something up in my face I posted 8 years ago :rolleyes:

 

As for the topic at hand, Im just glad to hear your son is ok. Good luck here. Its a very tough crowd

Well few of us have been around since CC/AOL's CC began and we remember EVERYTHING you said!......(just kidding :p)

You are totally wrong on so many levels. I am glad that you are such a perfect parent. Yes, my husband made a mistake. But I think its ridiculous that the staff didn't try and ask where we were or treat my child as they would a lost/abandoned child. We have never been on that ship before and he thought it was the kids club sign in. They were literally inside the doors of the kids club at tables. I think the staff could have told people they had to go further inside to properly sign their kids in. I don't know that I would have known it either. And I am not angry. I am just seeing what everyone else thinks to decide if its something I should pass on so it doesn't happen to any other children. Also, my son has medical issues and was not authorized to sign himself out. But, I guess that's somehow my husband's fault too. It's a shame this board has turned into to people trolling and attacking other people when they simply ask for advise.

"And I am not angry. I am just seeing what everyone else thinks to decide if its something I should pass on so it doesn't happen to any other children.".... I'd say move on, learning experience. Enough's been said on here...

So, basically hand holding

Pretty much. Vacationers don't think straight because they're overwhelmed by the experience.

I worked at a resort park, we had to take guests to their lockers and open them, if not they'd go to the wrong locker and complain that it wouldn't open.

Another large employer has a training module on learning how to answer the question the guest has rather than the quest that they ask. The answer to "When is the parade?" isn't 3'o'clock, it's "You can view it from the sidewalk outside of this store, it will pass by at 3:30. But if you want a close view make sure to grab a spot by 2:30."

Are you serious right now? I was comfortable leaving my child on the ship in the care of the kids club. Not wandering around the ship by himself. Some of the people on this thread have struck an all time low. Wow.

You asked us how do we feel and we’re telling you. Sorry we don’t all feel tne way you think we should feel.

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Another large employer has a training module on learning how to answer the question the guest has rather than the quest that they ask. The answer to "When is the parade?" isn't 3'o'clock, it's "You can view it from the sidewalk outside of this store, it will pass by at 3:30. But if you want a close view make sure to grab a spot by 2:30."

Ah the famous Disney company “What Time is the 3 o’clock Parade?” Customer Service analogy. A favorite of mine.

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We were just off the Allure on Sunday and had a few issues with the kids cub that we have not had on any of our 14 other cruises on multiple lines so I am wondering what other people's thoughts are on the issue we experience and give a warning to other parents so it doesn't happen to them. So, here's what happened:On the first night my husband went to take our son to the Adventure Ocean club. Because it was the first night, they had sign up tables in the lobby area. My husband gave the crew member assisting him the information requested and thought that he had signed our son into the kids club. He didn't realize that this was just a registration table and the room our son needed to go to was further inside this hallway area. He walked away to go to the casino to meet me. About 30 minutes later our 9 year old called us from his iPad and said the kids club wouldn't let him in.

So, I went to the kids club to find out what happened and the crew member said my husband walked away so she tried calling our cabin and no one answered. So, she asked our son if he knew how to find his way to our cabin and he said yes. (This was our first night on the Allure and we were on deck 17, which you can only access from the rear elevators and stairwells- opposite of the kids club). So, he was told to go back to the cabin and wait for us. If we did not have the wifi package, there was no way for our son to contact us and we would have never known he was back in the cabin by himself. In addition, he got lost several times trying to find his way back to the cabin.

When I asked the crew member why they would let a 9 year old go back to the room by themselves, they said that they followed their policies. I guess I just don't understand why our son wasn't treated like a lost child and taken to guest services while they attempted to locate us. We told our son where we would be at but no one ever asked him this.

So, my question is whether everything thinks this is okay or not? It could have been hours before we knew that our son was not in the kids club.

Pretty much. Vacationers don't think straight because they're overwhelmed by the experience.

 

I worked at a resort park, we had to take guests to their lockers and open them, if not they'd go to the wrong locker and complain that it wouldn't open.

 

Another large employer has a training module on learning how to answer the question the guest has rather than the quest that they ask. The answer to "When is the parade?" isn't 3'o'clock, it's "You can view it from the sidewalk outside of this store, it will pass by at 3:30. But if you want a close view make sure to grab a spot by 2:30."

Off Topic, way off topic:

Hmmm, My son worked for Disney, EPOCT, after he discharged out of the Marines. Went to UCF (engineering school) after the mouse began taking on a foul odor and realized it wasn't a career for him. Family, two houses later, and six companies, five states from West to South East... back at Disney but as a dad with two kids and four annual passes.

Ramona

I now know that this is too much to expect of a RCL employee. We had a good time on the cruise overall but will probably not be back on RCL.

Is your decision to never sail on RCL directly related to your experience with the staff at Adventure Ocean? If so, I respectfully believe that you’re directing your dissatisfaction at the wrong people. Going solely on your initial post, I can see the same scenario playing out the same way on any cruise line.

As a parent with children around the same age as yours, I know how defensive I can get when I feel that something concerning my kids was mishandled and I do look for who to blame besides myself. And had I been in your shoes, I probably would’ve initially felt the same way as you.

But after taking a step back and considering all the facts, and the opinions of others, I believe I would’ve reached the conclusion that, what happened, was not because of Royal’s staff mismanagement or incompetence. On the contrary, it looks like they did what they were supposed to do. I truly hope that after the dust settles, you can see what happened for what it is; a situation initiated by your husband’s actions and handled accordingly by the staff.

My kids are 8 and 6, and at their young age, they have already sailed 7 times on 5 different cruise lines. Believe me when I tell you that Adventure Ocean is one of the best children’s programs at sea. The only cruise line where I’ve felt they were safer than on Royal was Disney.

Happy cruising!

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Thank you Tapi for showing its possible to offer a criticism and still remain respectful to the OP.

Thanks cruzeluver! As I tell my kids: It’s not what you say, but how you say it. [emoji6]

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The OP asked how I would feel....extremely lucky and relieved that my child was OK and that nothing bad happened to him. I'd be upset that a member of the RCI staff didn't keep on eye on my child until I could be located. But most of all, I'd be super-annoyed at myself and my husband for putting my vacation plans before my son's safety. But then again, I wouldn't put myself in this situation in the first place. Glad to hear your son is safe!

Yes. This is my child and the registration paperwork was all completed will all information about our child disclosed. My husband didn't realize that he had to physically walk him down the hall to the age appropriate room AFTER he registered. On other cruises we were always given a phone in case of an emergency due to our son's medical problems.[/quot

 

Your husband is completely at fault. Surprised that he didn't, before just walking away, say to the person who completed the registration, "now, I can leave him here with you, correct?" .... That's all it would have taken.

 

You have made it very clear just how focused you and your husband were on getting to adult play time.

 

I am pretty sure that it was clearly stated in your cruise registration that there is NO kids club on the first night. Again, I think more focused on adult free time.

 

There is no recourse for you to take. On all of the CC threads out there, there are not a lot concerning 'kids left behind'. It is really a non-issue. I do think you are hiding behind a pseudo attempt at virtual concern "I just don't want this to happen to other children" so you can express your misplaced anger and indignation at the cruise employees.

Ah the famous Disney company “What Time is the 3 o’clock Parade?” Customer Service analogy. A favorite of mine.

 

 

 

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I was transport so we used "When are fireworks?" or "When does the park open/close?" for our training, but the parade is the old standby.