Nice Voice Mail Message

[FinelyCruising]

Tonight I had a very nice follow up message that my wait list had been cleared (they tried to get me on the phone twice last Thursday when it did) and that I had changed my cabin over the weekend which was noted. If I needed anything else please call and note that all deposits were completely refundable at this time.

 

I did not take the refund policy as an invitation to do so as much as a freedom to chose to sail and not be boxed in. The attention to the details by the rep I originally spoke with was more than I could have expected and the high touch is very much appreciated by me as a First Time guest.

 

While I am still evaluating the cruise I selected, I don't think I can cancel without a load of guilt for all the great service just for booking.

 

What an amazing and impressive Customer Service platform Oceania has!

[Cruise Junky]

Very nice!! I remember the first time I received a phone call from a hotel that we were about to stay at asking if they could do anything beforehand for our stay...I'm like what??? seriously?? not just the canned e:mail? It makes SUCH a difference!!

 

I think that's one of the problems with the Celebrity/Princess's of the world, they've been consumed by the RCL/Carnival that it's one giant call centre and there's no personal touch.

[ClaudiaF]

Did you book directly with the cruise line.. which would make sence that they called you direct bypassing your travel agent to give you the offer?

Just curious.

[FinelyCruising]

Did you book directly with the cruise line.. which would make sence that they called you direct bypassing your travel agent to give you the offer?

Just curious.

 

I had booked directly with the cruise line via phone and changed cabins a few days later via phone as well. The original booking agent was the one who left the voice mail for me. When I called to change the cabin after the original booking, I did dial up the extension of the person I spoke with to book but someone else took the call, I assume in her absence for what ever reason. So some how there is a system in place for following through with a customer.

 

The second person who stood in and assisted me was amazingly helpful and I could not be more pleased with the customer service I have experienced with these few interactions.