I need to ask a favor

[Nrknits]

Princess has my email and it is correct, they say they are sending me emails, but I am not receiving them. They are not in my spam file, I check it many times a day. Could someone who receives emails from Princess please cut and paste the email address that they come from into a response and I can put it in my address book and see if that helps. Many Thanks!

[bigeagle12]

princesscruises@email.princess.com

[Nrknits]

Thank you so much, I hope this works!!:)

[419annm]

Princess has my email and it is correct, they say they are sending me emails, but I am not receiving them. They are not in my spam file, I check it many times a day. Could someone who receives emails from Princess please cut and paste the email address that they come from into a response and I can put it in my address book and see if that helps. Many Thanks!

 

I checked various emails from Princess and they all came from this email address: princesscruises@email.princess.com

[Nrknits]

Thanks for checking, I spoke to them today and they said 2 had been sent on the 25th, but I haven't seen anything. If adding them to my address book doesn't work, I guess I'll have to contact aol and find out where they are going. I appreciate your help.

[synet165]

Try looking at your cruise personalizer on the princess website. That's where they sent my email.

 

synet165

[Travelrd]

i would call princess back and make sure they have your correct email address. sometimes a letter might added or left off by mistake.

 

thanks

[jfv379]

i would call princess back and make sure they have your correct email address. sometimes a letter might added or left off by mistake.

 

thanks

 

I agree. Double check the email address that they have. I get mine fine through AOL.

[JLC@SD]

Princess has my email and it is correct, they say they are sending me emails, but I am not receiving them. They are not in my spam file, I check it many times a day. Could someone who receives emails from Princess please cut and paste the email address that they come from into a response and I can put it in my address book and see if that helps. Many Thanks!

 

I had a similar problem one time.....and I discovered that I had given them my email address as ......xxxxxxx comma com.....rather than .....xxxxxxx dot com.

[Tedirene]

Nrknits

 

As indicated by synet165 I would check out your cruise personaliser. When you access your booking summary you will notice there is a provision for previewing pre-cruise emails, under documentation. The ones they sent may be there.

 

 

Ted

[gooch47]

Do you have a spam filter? Mine often filters our legitimate emails if they look suspicious.

[DonnasMom&Dad]

i would call princess back and make sure they have your correct email address. sometimes a letter might added or left off by mistake.

 

thanks

 

You may also check to see if your address is entered correctly in your PC, I think there are 2 places, I had a problem with people trying to " reply " to me, and not being able to get through, with replies being returned as undeliverable, one place had a wrong address, there is a 28 in my address and it showed a 22 instead.

 

Cato

[Nrknits]

Thanks for all the ideas. I think I have covered all the bases. I check my spam box everytime I check my mail, multiple times daily. I called Princess to buy casino credit for our upcoming trip and asked her to email me confirrmation, that came through and while I was on the phone asked her to check why I wasn't getting emails. She checked, said the email address was the same as the one she had just sent to and that 2 emails had been sent to me on the 25th (I never saw them). I have also gone on My Princess and my email is listed correctly, so I am not sure what the problem is. It sounds like they are leaving Princess and not bouncing back to them, but I am not receiving them. Lost in cyber space somewhere...

Thank you for tip on checking email on cruise personalizer for upcoming cruise mail. I would still like to receive info on specials, etc..

[Lynda90]

If you have comcast for your email address, it may not work. I wasn't getting any of Princess emails and someone at Princess told me that many of the comcast emails are not receiving the emails from Princess. I opened up a gmail account and now I'm getting all my Princess emails.

[momtwins]

Princess has my email and it is correct, they say they are sending me emails, but I am not receiving them. They are not in my spam file, I check it many times a day. Could someone who receives emails from Princess please cut and paste the email address that they come from into a response and I can put it in my address book and see if that helps. Many Thanks!

 

 

I am just curious why would Princess email someone. I have never received one from them but know there are two in my cruise personalizer should I be concerned that I am not getting some through email?

 

Thanks!!!

[CruisinEars]

In January Princess stopped mailing hard copies of precruise documents and implemented 4 pre cruise emails. They are sent at specific intervals- when booking is made is a welcome email, 2 weeks before final payment is more ship info, and 2 more before cruising with additional ship info. If you don't receive them by email, they will be available for viewing in your cruise personalizer. It is always a good idea to make sure Princess has your email when making a booking directly. If you use a TA sometimes the emails are sent to them if you don't have an email on file with Princess.

[caribill]

I am just curious why would Princess email someone. I have never received one from them but know there are two in my cruise personalizer should I be concerned that I am not getting some through email?

 

And I have received Princess e-mails:

 

a) Notification pre-cruise of changed sailing time from a port

b) Notification pre-cruise of a cancelled shore excursion

c) Notification pre-cruise of a change in pier location (several miles difference) for embarkation

d) Happy Holiday messages

e) Happy Birthday messages

f) Great and also not-so-great sales

g) A "thank you for sailing with us" note

h) And, coming soon, cruise satisfaction survey (to replace the once filled out while on board)