Urgent - need info on last minute cancellation

[DocM4]

We are sailing on Wedneday (Golden to Hawaii) Our friends were to travel with us and just now I have learned that one of them is very ill - something about liver, kidneys etc - In any event - They didn't buy the insurance - he thought that something provided by his credit card company covered it (I doubt that). Soo IF he doesn't have any coverage do you suppose Princess will give them a future cruise credit??

 

He will call the travel agent now but any advise you can offer would be

helpful.

 

Thanks much.

[Pam in CA]

He can always call but it's highly unlikely he'll receive a refund or future credit. That's what insurance is for and if they give a refund or future credit, why buy insurance? Every now and then, if a ship is sold out and there are GTY cabins still to be filled, they will give a future credit. But that's very rare.

 

I'm sorry for your friend and wish him a speedy recovery.

[LARGIN]

There will be no offer by Princess.. That is why Princess says that insurance is advised.

[Agr8RN]

If neither of them can go, at this point they can probably still change 1 guest in the cabin. I'd rather let another friend go in my place if I'm going to lose all the money anyway...

[paul929207]

They should call and ask Princess for a refund or credit towards a future cruise, but it is very unlikely that they will get anything. That is why cruise lines sell insurance. Why would people buy it if the cruise lines gave refunds.

[Tralynn]

He should definitely contact his credit card if he thinks he has coverage through them. I know the reward credit card I have does have coverage for this type of thing as long as I paid the entire fare with the card. You do have to contact them, and file a claim within so many days. Be sure to have them do that.

 

I hope your friends are able to get a refund and I wish him a speedy and full recovery.

[socaljo]

Awwww, that's such a shame Betty! Tell Joanne to feel better, I'm bummed we're losing one of our 4 Joannes!! Especially when she spells her name right! :)

 

See you onboard! Safe travels for you & Malc!

 

Joanne & Mike

[jlp20]

...at this point they can probably still change 1 guest in the cabin. I'd rather let another friend go in my place if I'm going to lose all the money anyway...

 

The cruise is two days off as I write, you have forgotten about I.C.E. If Princess were to greese the skids for the entire process, I think they still need 72 hours with a first timer on Princess.

 

I was offered a last minute deal ONE time. At the time of that offer the clock was down to 54 hours.

[cherylandtk]

Cruise passenger manifest must be submitted one hour before sailing. Most cruiselines require 90 minutes prior to check-in which allows them 30 minutes to put the manifest together for submission. Each cruiseline can, of course, set their own requirements for booking. I'm also not sure what/if Princess uses for their advance booking limit, but I do know from another thread that Carnival has allowed booking ~20 hours prior to a cruise.

[MattOsprey]

If your friend thinks they might be covered with their credit card, then they should be the first port of call (pardon the pun). I know that some credit card companies here in the UK, offer free travel insurance, if their card is used to pay for the holiday.

In my case I have free travel insurance with my bank account, but I don't think that happens in the US.

I would call the credit card company asap.

Good luck.

Matthew