lilpepper Posted October 12, 2011 #1 Share Posted October 12, 2011 Is there a way to find out what OBC you have on-line or do you have to call celebrity directly? Maybe you have to wait until you are onboard to see the credit that you have for that particular cruise? Thanks for any insight... :p Link to comment Share on other sites More sharing options...
Gonzo70 Posted October 12, 2011 #2 Share Posted October 12, 2011 You cannot find this out online. If you are not booked with a travel agent you can call Celebrity to find out - if you have a travel agent you need to have them get you this information. Once on board it generally takes 2-3 days on average for the OBC to appear on your account. Link to comment Share on other sites More sharing options...
Rare ghstudio Posted October 12, 2011 #3 Share Posted October 12, 2011 You cannot find this out online. If you are not booked with a travel agent you can call Celebrity to find out - if you have a travel agent you need to have them get you this information. Once on board it generally takes 2-3 days on average for the OBC to appear on your account. You are dealing with an industry stuck in the 20th century. There is no way to find out what OBC's you have until you are on the ship and about the 2nd day. They seem to work from many lists, some undoubtably delivered by carrier pidgeon. The amazing thing is that sometimes they actually get it right..... Link to comment Share on other sites More sharing options...
Rare ORV Posted October 13, 2011 #4 Share Posted October 13, 2011 Mine shows right on my invoice, 300 OBC for booking on board and some from our TA. Link to comment Share on other sites More sharing options...
FrankinPA Posted October 13, 2011 #5 Share Posted October 13, 2011 I call Celebrity CS several days ago and they confirmed the amount I had. So I know they can see it on my records. Link to comment Share on other sites More sharing options...
lilpepper Posted October 13, 2011 Author #6 Share Posted October 13, 2011 Thank you! Great to know it will take a couple of days once aboard. Link to comment Share on other sites More sharing options...
M&M Hayden Posted October 13, 2011 #7 Share Posted October 13, 2011 I email the Captains club folks with sailing info (ship, booking #, date, name) and a few days later they replied with the obc info. Link to comment Share on other sites More sharing options...
Rare ghstudio Posted October 13, 2011 #8 Share Posted October 13, 2011 I believe that all of the folks saying that you can find out from Celebrity before the cruise are talking about OBC's from Celebrity. If you have an OBC coming from a TA or elsewhere, it may well be a mystery until you get on the ship.... Link to comment Share on other sites More sharing options...
FrankinPA Posted October 13, 2011 #9 Share Posted October 13, 2011 I believe that all of the folks saying that you can find out from Celebrity before the cruise are talking about OBC's from Celebrity. If you have an OBC coming from a TA or elsewhere, it may well be a mystery until you get on the ship.... My on board credit came from a dear friend in the form of a gift. He purchased it on the Celebrity website in the gift section. How do the TA's arrange to give you the credit? I just assumed they did it the same way as my friend. Link to comment Share on other sites More sharing options...
Rare ghstudio Posted October 13, 2011 #10 Share Posted October 13, 2011 I don't know....but there are multiple lists that need to be consolidated onboard...which is why it takes a few days to show up in your account. Link to comment Share on other sites More sharing options...
FrankinPA Posted October 18, 2011 #11 Share Posted October 18, 2011 I received an email this afternoon from Celebrity showing the on board credits that I have for the October 28th sailing of Infinity. Link to comment Share on other sites More sharing options...
Compass Rose Monica Posted October 19, 2011 #12 Share Posted October 19, 2011 My OBC is on my invoice that I receive from my TA. I bring a copy on board in case there's a problem but the last time I cruised, there was a bon voyage card from my TA along with information on the OBC. It's usually posted on the tv monitor in a day or two. Link to comment Share on other sites More sharing options...
ShadowzBtlr Posted October 20, 2011 #13 Share Posted October 20, 2011 My wife and I have been on 20+ cruises with Celebrity and have always received any promised OBC within 48 hours after boarding. Remember that it is an “on-board” credit to your ship-board account, and therefore, you will not receive the OBC until you are officially “on-board” the ship. It usually takes from 24 to 48 hours for the ship and the Celebrity HQ in Miami to confirm (via batch data transmissions) who is “on-board” the ship and what “on-board” credits are to be applied to what accounts. However, always bring any documentation (such as emails from TAs or RCCL’s Investor Relations) that promises an OBC. vfr Link to comment Share on other sites More sharing options...
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