My previously complete immigration info went poof

[BratDet]

Hi all,

 

Booked on the Royal for July......did all the personalizer, passport info right away. It was complete.

Looked today and it was now termed incomplete and all the passport info was missing.

 

I called Princess and the rep stated she could see it was previously complete.

She did not know what happened.

I asked her to send it over to their IT department, because it was complete, saved, and nothing missing.

So glad I checked.

 

Still no stateroom assignment yet.... :)

 

Bernadette

[hobo1937]

Hi all,

 

Booked on the Royal for July......did all the personalizer, passport info right away. It was complete.

Looked today and it was now termed incomplete and all the passport info was missing.

 

I called Princess and the rep stated she could see it was previously complete.

She did not know what happened.

I asked her to send it over to their IT department, because it was complete, saved, and nothing missing.

So glad I checked.

 

Still no stateroom assignment yet.... :)

 

Bernadette

 

I had the same thing happen to me twice for the same cruise. Since then I have been checking weekly to make sure it's ok..So far so good.

[Colo Cruiser]

Its happened to me before too.

I just fill it out again and save it.

[Drews_Cruise]

It happened to me twice for the same cruise and I gave up and left it blank. The info came back 4 weeks before my cruise. Next time, I just leave it because it seems to be a temporary glitch when it happens.