SilvertoGold Posted April 11, 2013 #76 Share Posted April 11, 2013 That's on one ship. This week. While the new Internet package shakes out. Give it time. Huh?? What did I miss? There is NO way HAL is going to renege on a 5 star reward! Link to comment Share on other sites More sharing options...
RuthC Posted April 11, 2013 #77 Share Posted April 11, 2013 Huh?? What did I miss? There is NO way HAL is going to renege on a 5 star reward! That's what I was saying. One week missing on one ship does not a reversal of benefits make. Link to comment Share on other sites More sharing options...
TheEmerson Posted April 11, 2013 #78 Share Posted April 11, 2013 On my last cruise I did not buy OBC before the cruise. I went to the bank, got a cashiers check made out to Holland America Line for X dollars. Then when on board I went to the Neptune lounge and had it processed as a credit. Since it was from a major bank they had no problem accepting it. Link to comment Share on other sites More sharing options...
Boytjie Posted April 16, 2013 #79 Share Posted April 16, 2013 Let us know what you hear, I hope you get a better response than what is posted on the web site. Alas, I did get a response from HAL today! Thank you for your continued correspondence with Holland America Line. We apologize your question was not fully answered in our initial response. Pre-purchased shipboard credits will be reflective on the guest's onboard account as a credit similar to how payments are reflected on the account. This credit will then be debited against any purchases made by the guest during the cruise. As 1 cruise day credit is earned for every USD $300.00 spent onboard guests utilizing the shipboard credit must spend USD $300.00 in qualifying purchases in order to qualify for 1-onboard spending day bonus credit. For example if a guest pre-purchases 1 USD $300.00 shipboard credit the guest does not receive 1 bonus day credit for the act of purchasing the credit, however once the guest spends the $300.00 on qualified purchases onboard the 1 bonus day will have been earned. It does appear that yours was calculated incorrectly or that there are other charges that you may not have taken into account. Link to comment Share on other sites More sharing options...
Cruising-along Posted April 16, 2013 #80 Share Posted April 16, 2013 Alas, I did get a response from HAL today! Thank you for your continued correspondence with Holland America Line. We apologize your question was not fully answered in our initial response. Pre-purchased shipboard credits will be reflective on the guest's onboard account as a credit similar to how payments are reflected on the account. This credit will then be debited against any purchases made by the guest during the cruise. As 1 cruise day credit is earned for every USD $300.00 spent onboard guests utilizing the shipboard credit must spend USD $300.00 in qualifying purchases in order to qualify for 1-onboard spending day bonus credit. For example if a guest pre-purchases 1 USD $300.00 shipboard credit the guest does not receive 1 bonus day credit for the act of purchasing the credit, however once the guest spends the $300.00 on qualified purchases onboard the 1 bonus day will have been earned. It does appear that yours was calculated incorrectly or that there are other charges that you may not have taken into account. Thank you -- yes, alas! So strange, because on our last several cruises they have calculated just like on this last cruise. I'm sure there were no other charges, I had our final shipboard statement in front of me when I gave the figures. It could be another case of what HAL says and what the ships do is not always the same too. Thanks for letting us know. :) Link to comment Share on other sites More sharing options...
innlady1 Posted April 16, 2013 #81 Share Posted April 16, 2013 I have actually sent an email to HAL requesting more information on how it works with OBC but I have just gotten the same info that is posted on the web site; I am waiting to see if they will repond again to my repsonse to their response. :) Please keep us posted, Peter. Link to comment Share on other sites More sharing options...
Boytjie Posted April 16, 2013 #82 Share Posted April 16, 2013 Please keep us posted, Peter. I did ;) http://boards.cruisecritic.com/showpost.php?p=38013418&postcount=79 Link to comment Share on other sites More sharing options...
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