Losing Onboard Credit

[djcass4199]

My wife and I booked our upcoming cruise while on our last cruise to get the $75 obc on our upcoming 6 day cruise because we booked on board. I called carnival today to upgrade our room from an ocean view to a balcony. The agent told me that I would not lose this $75 credit for changing cabins. I just pulled up our updated booking summary and the credit is not there. Was the agent mistaken and I really do lose the credit or is this a mistake??

[cruisinthemed]

It will still be on the booking number. This has happened to us, where we have made changes. Our PVP told us he could see it on his screen. You can also request confirmation be sent to you. I always take a copy with us.

[mida 13]

I've had a similar problem, when I called Carnival they still show my obc but they can't get it to show up online(sounds like a lot of nonsense to me). So I suggest you call and if they still show your obc have then email you your booking info so you have some proof in writing.

[S.S.Oceanlover]

My wife and I booked our upcoming cruise while on our last cruise to get the $75 obc on our upcoming 6 day cruise because we booked on board. I called carnival today to upgrade our room from an ocean view to a balcony. The agent told me that I would not lose this $75 credit for changing cabins. I just pulled up our updated booking summary and the credit is not there. Was the agent mistaken and I really do lose the credit or is this a mistake??

 

I would say that the agent is mistaken.

 

The amount of OBC should not be reduced or taken away as it was an incentive to get you to book a future cruise.

 

Bill

[Ocean Dancer]

You still up? Great game!!!!!!!

[MrPaulAR]

I've lost mine several times when I did price drops. They removed my shareholder and on-board booking credits about half the time. The solution is to call them and they will put it back on.

 

Sent from my Nexus 4 using Tapatalk 4

[wannago35]

Ditto on what others have said. I've called for price drops & my OBC from the FCC disappeared. They got it back on after I called.

[PAPERBKWRITER]

But remember, if you don't use it you lose it. Some will be returned at the end of the cruise but owner credit, Future cruise certificate and much OBC will not. Almost happened to me once but I caught it and went to HS and had it split between room steward and MDR servers.

[djcass4199]

Yeah, it's just weird. When we originally booked, we booked an interior cabin. Then a month and a half ago, we upgraded from interior to ocean view. The credit still showed on our updated booking confirmation. It's just now showing from the upgrade from OV to balcony now (come to think of it, I've upgraded from all cabin categories....maybe i should upgrade one last time to a suite haha)

 

I will call them and see what's up.

[golfpccc]

Yeah, it's just weird. When we originally booked, we booked an interior cabin. Then a month and a half ago, we upgraded from interior to ocean view. The credit still showed on our updated booking confirmation. It's just now showing from the upgrade from OV to balcony now (come to think of it, I've upgraded from all cabin categories....maybe i should upgrade one last time to a suite haha)

 

I will call them and see what's up.

I've never booked on board, but use to always purchase FCC's. In the past, if you booked a balcony the OBC was $100. So, I would think you should now receive $100 OBC for a balcony. Check it out, worth a try!

[Sparky2]

I've never booked on board, but use to always purchase FCC's. In the past, if you booked a balcony the OBC was $100. So, I would think you should now receive $100 OBC for a balcony. Check it out, worth a try!

 

The OBC has nothing to do with what category you booked.

 

I believe the OP booked a 6-day cruise and the OBC for booking onboard was $75. for 6-day.

 

OP - Check your cruise docs under "Manage My Cruise". The $75 OBC should still appear there.

[larkz]

Several times I've noticed that my OBC doesn't show under the Manage My Cruise / My Billing information, yet it does show properly if I go to "View Cruise Documents" and then "Print General Information."

 

I save copies of that generated PDF about once each month just to have a document trail for those strange little system hiccups that Carnival is infamous for.

[Sparky2]

Several times I've noticed that my OBC doesn't show under the Manage My Cruise / My Billing information, yet it does show properly if I go to "View Cruise Documents" and then "Print General Information."

 

I save copies of that generated PDF about once each month just to have a document trail for those strange little system hiccups that Carnival is infamous for.

 

You explained it better than I did. I also print out the Page 1 & 2 of the "Print General Info" which shows all of my OBC.

[djcass4199]

I called Carnival and it was fixed. The lady upgrading the cabin didn't carry the $75 credit over to the updated booking. The rep on the phone fixed it so all is well!

[S.S.Oceanlover]

I called Carnival and it was fixed. The lady upgrading the cabin didn't carry the $75 credit over to the updated booking. The rep on the phone fixed it so all is well!

 

as it should be.

 

Glad you didn't have any trouble getting it rectified.

 

Bill

[debee1015]

When we switched rooms recently my OBC went away when my PVP moved me, she caught the issue while I was one the phone with her and by the time I got off the phone with her I still had my OBC (less the $20 it cost to upgrade) and one of the Bowling Alley balconies on the Legend. :D

 

I think it depends on your PVP and their familiarity with the booking process and their internal Carnival booking system.