rvalente74 Posted January 24, 2014 #1 Share Posted January 24, 2014 For almost 1 month now I've been trying to see cabins' availability and prices, but it's impossible.... I select ship, destination and dates, then I hit "Go to Offers", I put information about PAX etc, but after the "Book Now" (where I would see cabins and prices and other information) it is a dead end. Not one link or option works... I'm from Brazil, and I tried local site, US site, UK site... no one works! I even tried calling local Celebrity office, but the site does work even for them! They can only give prices from another internal system.... :eek: Anyone with the same issue? Anyone have a workaround? Link to comment Share on other sites More sharing options...
CaroleSS Posted January 24, 2014 #2 Share Posted January 24, 2014 (edited) Sadly the answer is to just not use their website. :( Many people have suggested using another browser. I am using Google Chrome and do not have an issue.....not discounting that you do and I've read all too much about X's horrible website. Have you considered using an online travel agent? You could just let them figure out all the issues....and might get some type of 'bene' (OBC or the like) out of it?? Edited January 24, 2014 by CaroleSS Link to comment Share on other sites More sharing options...
mickeysgal Posted January 24, 2014 #3 Share Posted January 24, 2014 I'm not experiencing that. I use both Internet Explorer and Mozilla Firebox - depending on circumstances. You can always call Celebrity and have them help you over the phone. In general though, I'm not very impressed with their website. It's functionality stinks. Link to comment Share on other sites More sharing options...
Shermcruiser Posted January 24, 2014 #4 Share Posted January 24, 2014 Chrome seems to work much better than IE. Link to comment Share on other sites More sharing options...
akowilm Posted January 24, 2014 #5 Share Posted January 24, 2014 Same issues here until I use Chrome.......Maybe we can help. What ship, what date, and what type cabin are you looking for? Link to comment Share on other sites More sharing options...
rvalente74 Posted January 24, 2014 Author #6 Share Posted January 24, 2014 I'm not experiencing that. I use both Internet Explorer and Mozilla Firebox - depending on circumstances. You can always call Celebrity and have them help you over the phone. In general though, I'm not very impressed with their website. It's functionality stinks. Chrome seems to work much better than IE. Yeah, I've been trying all those browsers, nothing works... Link to comment Share on other sites More sharing options...
TeaBag Posted January 24, 2014 #7 Share Posted January 24, 2014 My cruise sails in just over 3 months. When I check My Celebrity it says I have no reservations.:eek:. I have already paid in full. I wouldn't like to be the person who tries to keep me off that ship! Celebrity's IT dept is nothing short of a complete disgrace and has been for a long time no matter what we all say. Link to comment Share on other sites More sharing options...
CaroleSS Posted January 24, 2014 #8 Share Posted January 24, 2014 Celebrity's IT dept is nothing short of a complete disgrace and has been for a long time no matter what we all say. I do not think that anyone will dispute your claim.....and I just don't understand why X hasn't done something about it!! We could go to any high school and get a group of kids together and do a better job!!! Link to comment Share on other sites More sharing options...
Gbnut1 Posted January 24, 2014 #9 Share Posted January 24, 2014 My cruise sails in just over 3 months. When I check My Celebrity it says I have no reservations.:eek:. I have already paid in full. I wouldn't like to be the person who tries to keep me off that ship! Celebrity's IT dept is nothing short of a complete disgrace and has been for a long time no matter what we all say. We are the same, have called them on numerous occasions and been told it will be corrected, however still not!!! Have been advised that the booking is there on their end!!!! So should have no issues getting on the cruise. Susan & James Link to comment Share on other sites More sharing options...
gordylad Posted January 24, 2014 #10 Share Posted January 24, 2014 for such a large organisation their web site is poor Link to comment Share on other sites More sharing options...
Rare ghstudio Posted January 24, 2014 #11 Share Posted January 24, 2014 (edited) I do not think that anyone will dispute your claim.....and I just don't understand why X hasn't done something about it!! We could go to any high school and get a group of kids together and do a better job!!! IT is a cost center and when you are cutting costs, IT is one of the first areas to go. All of their IT efforts appear to be creating marketing pages...and they have actually improved the entire web site user interface. There are still gaps, there is still the booking system that asks aqua passengers if they want early or late seating; there is the occasional cruise where you can't book excursions; and so on. Edited January 24, 2014 by ghstudio Link to comment Share on other sites More sharing options...
CaroleSS Posted January 24, 2014 #12 Share Posted January 24, 2014 Yes, IT is a negative in that it does not generate revenue, but it 'can' be a revenue generator. Let's suppose the cruiser A wants to book an excursion. They can't do it via X's website, so they come to CC, find a recommended tour operator and book there. X has intentionally caused themselves a loss of revenue. Let's suppose cruiser B wants to book a cruise. The website is clunky and cumbersome. TA site Z is easy and gives the same perks as X. Cruiser B books through the TA site, thus X has to pay a commission because their website was sucky. In both cases, X's website could have generated a profit, but was a revenue negative because management didn't invest. Most people would book through the website if they could.....but look elsewhere because they can't. :( Penny wise and pound foolish we say!!!!! BTW....I'm in IT. Link to comment Share on other sites More sharing options...
hulamoon Posted January 25, 2014 #13 Share Posted January 25, 2014 There is manpower loss...people having to call for answered that should have been available online. Likely a loss of new customers, other lines have superior customer experiences. When it takes extra time to get info everyone loses. Link to comment Share on other sites More sharing options...
Viva_la_Vida Posted January 25, 2014 #14 Share Posted January 25, 2014 Yes, IT is a negative in that it does not generate revenue, but it 'can' be a revenue generator. Let's suppose the cruiser A wants to book an excursion. They can't do it via X's website, so they come to CC, find a recommended tour operator and book there. X has intentionally caused themselves a loss of revenue. Let's suppose cruiser B wants to book a cruise. The website is clunky and cumbersome. TA site Z is easy and gives the same perks as X. Cruiser B books through the TA site, thus X has to pay a commission because their website was sucky. In both cases, X's website could have generated a profit, but was a revenue negative because management didn't invest. Most people would book through the website if they could.....but look elsewhere because they can't. :( Penny wise and pound foolish we say!!!!! BTW....I'm in IT. I completely agree. I've tried to book spa and dining and when the website didn't work, I gave up. Once on the ship, there was so much to do that I didn't book on board either. I bet I'm not the only one either! Link to comment Share on other sites More sharing options...
BosoxI Posted January 25, 2014 #15 Share Posted January 25, 2014 My cruise sails in just over 3 months. When I check My Celebrity it says I have no reservations.:eek:. I have already paid in full. I wouldn't like to be the person who tries to keep me off that ship! Celebrity's IT dept is nothing short of a complete disgrace and has been for a long time no matter what we all say. Did you add your cruise info? This is one of my pet peeves. The customer has to put in his own information, though it's not a big deal Link to comment Share on other sites More sharing options...
Iamthesea Posted January 25, 2014 #16 Share Posted January 25, 2014 I am not having a problem at all with checking rates, stateroom availability or seeing my reservations on Celebrity. It may be because I uninstalled IE 11 after having browser incompatibilities with my email provider. The problems started after I installed IE 11 - this about 2 months ago. At the time, I was also having trouble with the Celebrity's site. After I uninstalled and reinstalled IE 10, I had no more problems. ;) Do a Google on IE 11 problems and see if it could be yours. Another thing...If you are using a tablet, I noticed that I sometimes have trouble booking things from my Ipad, so I use my computer instead. Link to comment Share on other sites More sharing options...
CaribbeanBound Posted January 26, 2014 #17 Share Posted January 26, 2014 (edited) I have the same error and I've reported it (over a month ago) with no success. Yes, use a different browser. Edited January 26, 2014 by CaribbeanBound Link to comment Share on other sites More sharing options...
heathluvsing Posted January 26, 2014 #18 Share Posted January 26, 2014 There website is rubbish. Link to comment Share on other sites More sharing options...
Chazteach1 Posted January 27, 2014 #19 Share Posted January 27, 2014 So we booked our B2B 6/28/14 and 7/5/14 trips while on our last cruise. On the website I can't access the make payment section on the reservations & the quoted prices we have from the day we booked on ship are different than on the website. The website listing doesn't show the deposits made. Any ideas? Hoping to talk to our celeb contact Monday, as work is cancelled in Chicago due to temps. Snow day for teachers (me) and students! Link to comment Share on other sites More sharing options...
CaribbeanBound Posted January 27, 2014 #20 Share Posted January 27, 2014 Simply call them to clear this up. Link to comment Share on other sites More sharing options...
hughdm Posted January 27, 2014 #21 Share Posted January 27, 2014 In Chrome not having any problems whatsoever now. This was not the case a month or so ago, however. Link to comment Share on other sites More sharing options...
gorb Posted January 27, 2014 #22 Share Posted January 27, 2014 I have no problem with looking at cabin availability, etc. but can't seem to access a deck plan for the Silhouette? Link to comment Share on other sites More sharing options...
boscobeans Posted January 28, 2014 #23 Share Posted January 28, 2014 I have no problem with looking at cabin availability, etc. but can't seem to access a deck plan for the Silhouette? Try this site: http://www.cruisedeckplans.com/DP/Main/index.php bosco Link to comment Share on other sites More sharing options...
gorb Posted January 29, 2014 #24 Share Posted January 29, 2014 Try this site: http://www.cruisedeckplans.com/DP/Main/index.php bosco Thanks! Link to comment Share on other sites More sharing options...
rvalente74 Posted February 5, 2014 Author #25 Share Posted February 5, 2014 I noticed that Celebrity have updated their site. This time it seems to work, and I can see prices and stuff very well... What about you? Link to comment Share on other sites More sharing options...
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