Lane412000 Posted March 5, 2014 #1 Share Posted March 5, 2014 I booked a culinary cooking class for my wife on our cruise. When I reached the page to submit my credit card information there were charges for the Unlimited Passport Collection. I went back to the excursion page and realized there is no way to remove either choice. I called Oceania twice to inquire on how to remove this from my booking. I was told they cannot see the excursion packages because I never paid for the package, so they cannot remove it from my profile. I may want to purchase a tour ala cart (although we normally do private tours), but I cannot book individual tour because of the locked package. Any suggestions on how to get this removed? Link to comment Share on other sites More sharing options...
JPR Posted March 5, 2014 #2 Share Posted March 5, 2014 Yes. You have to call Oceania Customer Service to remove the booking. Link to comment Share on other sites More sharing options...
Steph27 Posted March 5, 2014 #3 Share Posted March 5, 2014 I had the exact same problem with the unlimited excursion package. Several calls and emails to Oceania were useless. They had no suggestions on how to remove it. Someone answered my question about it on this forum and I solved the problem. You need to remove the cruise from your profile. If you paid for the cooking class that may also get removed. I didn't have anything but the unlimited excursion package for that cruise so it was easy. Link to comment Share on other sites More sharing options...
Lane412000 Posted March 5, 2014 Author #4 Share Posted March 5, 2014 thanks Steph I thought I had seen discussion about this on the forum but guess I did not go back in time enough to find it. I called customer service twice and they had no clue what I was talking about, which causes me even more to want it removed from the booking. I can see this $2000+ charge come across with no resolution to credit it back to me...lol Link to comment Share on other sites More sharing options...
Rare LHT28 Posted March 5, 2014 #5 Share Posted March 5, 2014 (edited) I remember there was a lengthy thread on the same topic http://boards.cruisecritic.com/archive/index.php/t-1939008.html Just read the message from cruisetechie7 Lyn Edited March 5, 2014 by LHT28 Link to comment Share on other sites More sharing options...
pacheco18 Posted March 5, 2014 #6 Share Posted March 5, 2014 Another benefit of using a ta Let ur ta handle it Link to comment Share on other sites More sharing options...
JimandStan Posted March 5, 2014 #7 Share Posted March 5, 2014 Another benefit of using a taLet ur ta handle it Tapatalk has a lot to answer for, indeed. :rolleyes: Link to comment Share on other sites More sharing options...
pacheco18 Posted March 5, 2014 #8 Share Posted March 5, 2014 Tapatalk has a lot to answer for, indeed. :rolleyes: That went completely over my head. .?? Link to comment Share on other sites More sharing options...
JimandStan Posted March 5, 2014 #9 Share Posted March 5, 2014 That went completely over my head. .?? In that case, I wonder if you see the same abbreviations on your end, that we do on ours.... Link to comment Share on other sites More sharing options...
pacheco18 Posted March 5, 2014 #10 Share Posted March 5, 2014 In that case, I wonder if you see the same abbreviations on your end, that we do on ours.... Maybe not lol I'm posting from sharm el sheikh egypt Who knows what happens in between The post looks right to me Nothing funny or odd Link to comment Share on other sites More sharing options...
JimandStan Posted March 5, 2014 #11 Share Posted March 5, 2014 Maybe not lolI'm posting from sharm el sheikh egypt Who knows what happens in between The post looks right to me Nothing funny or odd In that case, UR OK LOL, I'm sorry that Egypt isn't more captivating. I'm sure that if it was, you would not have time to worry about all of this- Link to comment Share on other sites More sharing options...
pacheco18 Posted March 5, 2014 #12 Share Posted March 5, 2014 In that case, UR OKLOL, I'm sorry that Egypt isn't more captivating. I'm sure that if it was, you would not have time to worry about all of this- Cc addict like many of u Sitting at the most incredible pool with view of Red Sea sipping fresh iced tea and reading on my iPad. Just peeked to see what was up. Lol Egypt has been amazing I am happy to help anyone who wants to go I have the best guide I have ever had anywhere and we had some unique experiences -- even dining with his family at their home and clubbing and dancing at a coffee bar with view of pyramids at night. Did some belly dancing with a bunch go young women. A hoot. Even smoked shisha. Rode a few camels and a donkey. Went to a galabeya party. Already planning return Link to comment Share on other sites More sharing options...
Rare terry&mike Posted March 5, 2014 #13 Share Posted March 5, 2014 Laraine, I am very happy you are posting from Egypt and are following your every word. I want to visit in April, 2015, and will be emailing you upon your return for your guides contact, any tips, etc, that you care to share. Happy travels, Terry Link to comment Share on other sites More sharing options...
aacruise Posted March 5, 2014 #14 Share Posted March 5, 2014 I had the same problem with my reservation several months ago and emailed the Shorex (Destination Services) Department. See below for their answer: Thank you for your inquiry. In order to fix the issue, please remove your booking from your "already booked" profile and then re-add it. The package will then reset. We are working on a better solution to this situation. Best regards, Destination Services Guess they haven't found a better solution Link to comment Share on other sites More sharing options...
Lane412000 Posted March 5, 2014 Author #15 Share Posted March 5, 2014 Thanks for the suggestions and the link (knew I had not gone far enough back). I will remove the booking from my profile. I hope I don't lose the culinary class I booked Link to comment Share on other sites More sharing options...
Lane412000 Posted March 5, 2014 Author #16 Share Posted March 5, 2014 It worked.....thanks Link to comment Share on other sites More sharing options...
wanderlustforever Posted March 14, 2014 #17 Share Posted March 14, 2014 If you remove your booking, when you reload will it keep your specialty restaurant reservations or do you have to make them again? Thank for the help. Glenda Link to comment Share on other sites More sharing options...
Lane412000 Posted March 15, 2014 Author #18 Share Posted March 15, 2014 I am unsure, too far out from my cruise date to make any reservations yet. I did have cooking sessions paid for and those stuck when I renewed the reservation Link to comment Share on other sites More sharing options...
Queen of DaNile Posted March 27, 2014 #19 Share Posted March 27, 2014 This thread was very helpful - I was starting to think it was just my problem. TYVM Link to comment Share on other sites More sharing options...
spindrift Posted March 28, 2014 #20 Share Posted March 28, 2014 (edited) Hello Queen of DaNile. What is your next trip on O? Spindrift (Sugar Land) I had a similar problem (the reason I was looking at this thread). I had my agent call because I was booking an excursion when all of a sudden a particular one I was in the process of booking suddenly became either unavailable or sold out (whatever the disclaimer states) I. The agent at O said she didn't even see that excursion. Very strange. I asked to be put on a "wait list" but they can't do it because it doesn't show, yet it shows on the port listing of excursions. This is driving me crazy (so what's new - ha ha ) Edited March 28, 2014 by spindrift Link to comment Share on other sites More sharing options...
Queen of DaNile Posted March 28, 2014 #21 Share Posted March 28, 2014 Hi Spindrift - Long time no see and it's been awhile since we've been on O! Hopefully going to make it to the Baltics in August and Papeete to Lima next spring :) Link to comment Share on other sites More sharing options...
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