Jump to content
Cruise Critic Community

Got an upsell offer, no call back yet

AZJerry

By AZJerry,
in Princess Cruises

 Share

Recommended Posts

AZJerry

AZJerry

Posted
Posted

Wife got an upsell offer email yesterday for our cruise on Sunday. Thanks to Gmail it went to her spam folder so it wasn't found till COB for the revenue person we had to call. We left a single message as instructed. No callback from her today. I suspect we're probably too late for the offer. Do you think we might get a call anyway just to let us know or will it be a case of nocall, no joy?

Link to comment
Share on other sites
RetiredNTraveling

RetiredNTraveling

Posted
Posted
Wife got an upsell offer email yesterday for our cruise on Sunday. Thanks to Gmail it went to her spam folder so it wasn't found till COB for the revenue person we had to call. We left a single message as instructed. No callback from her today. I suspect we're probably too late for the offer. Do you think we might get a call anyway just to let us know or will it be a case of nocall, no joy?

 

Based upon our experience, it can take anywhere from 18 to 30 hours for a call back. ;) Good Luck and Happy Cruising! :D

Link to comment
Share on other sites
AZJerry

AZJerry

Posted
  • Author
Posted
Just wondering why YOU did not take the initiative and call back when the office was open :confused: Why wait for them to call back ???

 

We called back as soon as we could, after we found the email offer, sent around 1:30 PM, in the spam folder. That was after 5 PM on Tuesday. It's a good thing my wife checks her spam folder religiously or we would have missed this completely.

 

The offer had one specific number and extension to call. There was no answer. The voice mail message said that, if calling about an upsell offer, leave one and only one message and she would get back to us in the order of messages received. We left a message and are now waiting. The offer did state that it expired at 4 PM Wednesday so, I suppose, nothing might happen until today.

 

I happened to call our Princess cruise consultant about something else and asked about upsell offers. He verified that he can't see the offers as the revenue enhancement department (whatever it's called) is on a different system. The only thing to do is call the given number, leave a message and wait for a callback.

Link to comment
Share on other sites
AE_Collector

AE_Collector

Posted
Posted

I have been seeing that offer in advertisements somewhere lately.

 

I noticed celebrity doing upsell offers proactively when we went on a cruise with them last year and thought that was a good idea on the cruise lines part. Why give the better rooms away as free upgrades if they can sell some of them for a little bit of extra revenue. I jumped at the opportunity to go from a regular Verandah on Celebrity to an Aft cabin with a 250 square foot Verandah for $100 extra total ($50 each person).

 

Terry

Link to comment
Share on other sites
critterchick

critterchick

Posted
Posted

We received the same offer for our cruise departing next Thursday. I didn't get it until 5 minutes before the deadline (it went to the main office of the travel agency and didn't get forwarded for 24 hours), but I called immediately and left a voicemail. The rep called back within an hour to complete the transaction. I suspect that yours may be full, but will send good luck vibes your way anyway.:)

Link to comment
Share on other sites
Av8tor

Av8tor

Posted
Posted
We received the same offer for our cruise departing next Thursday. I didn't get it until 5 minutes before the deadline (it went to the main office of the travel agency and didn't get forwarded for 24 hours), but I called immediately and left a voicemail. The rep called back within an hour to complete the transaction. I suspect that yours may be full, but will send good luck vibes your way anyway.:)

 

Let me get the specifics straight:

 

You booked thru a TA

 

Agency got the upsell offer and didn't notify you for 24 hours

 

You called Princess just before deadline and they honored the offer.

 

 

I'm surprised that you were able to accept the upsell directly without going back thru the TA!

Link to comment
Share on other sites
candide333

candide333

Posted
Posted

Just in case, I checked my spam account and there was an email from Princess, but it was concerning our upcoming cruise and who the Circle Host and Cruise Director are. No up sell.

 

Thanks for the heads up about the possibility of the email going to spam although it never has before.

Link to comment
Share on other sites
critterchick

critterchick

Posted
Posted
Let me get the specifics straight:

 

You booked thru a TA

 

Agency got the upsell offer and didn't notify you for 24 hours

 

You called Princess just before deadline and they honored the offer.

 

 

I'm surprised that you were able to accept the upsell directly without going back thru the TA!

 

I am the TA, but my agency gets all of the emails and then forwards them to me, this time not as quickly as I would have liked. I think that Princess knows that I'm a TA because my CC number is linked to my TA account with them, and the rep didn't ask any questions. Fine with me!:D

Link to comment
Share on other sites
Colo Cruiser

Colo Cruiser

Posted
Posted
I am the TA, but my agency gets all of the emails and then forwards them to me, this time not as quickly as I would have liked. I think that Princess knows that I'm a TA because my CC number is linked to my TA account with them, and the rep didn't ask any questions. Fine with me!:D

 

 

Bon Voyage Jean!

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share
Go to topic listing
  • Forum Jump
    • Categories
      • Welcome to Cruise Critic
      • New Cruisers
      • Cruise Lines “A – O”
      • Cruise Lines “P – Z”
      • River Cruising
      • ROLL CALLS
      • Cruise Critic News & Features
      • Digital Photography & Cruise Technology
      • Special Interest Cruising
      • Cruise Discussion Topics
      • UK Cruising
      • Australia & New Zealand Cruisers
      • Canadian Cruisers
      • North American Homeports
      • Ports of Call
      • Cruise Conversations
×
×
  • Create New...