major internet outage on silhouette

[beentothere]

We have had no access to the internet for nearly all this past week. While

the satellite has been open and working...we can see the site celebrity.com,

the paid for access has been nearly non-existent.

 

It appears the issue may be the onboard computer, but explanations are

less then minimal so its a concealed issue as to the real cause. But it sounds

like it might be a crashed computer (software) or failed hardware. In any case

so many of us are so frustrated and perhaps very angry over the lack of support on something that has become an integral part of sailing......

 

We need to be able to communicate with friends, family, and business!

 

This is our fourth transatlantic on the same ship and my estimate of is that

we have had less than 10% of internet access compared to the previous

crossings.

 

If others are as concerned and inconvenienced as us, we hope they will also

make their thoughts known.

 

This is the first we have had access in 3 days. And then that day was available

for only a few hours.

 

Thanks

 

been to there

[Antonintassie]

That is concerning I like many need email access for work ( self employed) so I can imagine how frustrating it would be to have 72 hours of the air

[floridatravelersforlife]

Hope they get it fixed by the time the ship lands in Europe. We are on board in two weeks and a half. Luckily we are at a port just about every day. I guess this problem is a negative for TA's

 

Amazing that less than a decade ago I sought refuge from the internet and phone calls on cruises.

[scifimonkey]

I still do, the price of connection is a great help in stopping me from trying to monitor everything and actually have a holiday!!:)

[beentothere]

Hope they get it fixed by the time the ship lands in Europe. We are on board in two weeks and a half. Luckily we are at a port just about every day. I guess this problem is a negative for TA's

 

Amazing that less than a decade ago I sought refuge from the internet and phone calls on cruises.

 

This is our fourth trans. Has not been a problem till this trip. It seems they

really have some serious issues. Before, connections were very good to

terrific and available more than 80 percent of the time. This trip...10 percent

 

Contact them and put some pressure. I am not sure they understand how

important the inet can be to us

[caro24]

Thanks for the info. I'll be watching for more info to help me decide what Internet package to buy next week. We also need to keep in touch and had hoped not to spend port time looking for wifi. Enjoy the rest of your trip.

[uktog]

The internet on Silhouette in March was very flakey which had big implications for our work, we both said at the time that we were glad we were not on a transatlantic as we were able to recover the situation in each portion the Caribbean. The staff onboard in the I shop also had limited knowledge, very much sales people with basic understanding only which if it is them that are troubleshooting the problem is not good news

 

I believe they call a help desk in Miami when they have a problem - maybe they are still on hold ;)

[BosoxI]

On the current Eclipse TA I've had access every time I wanted the internet. We have left the Azores and are en route to S'hampton now. I expected to lose contact but never have, as far as I know.

[spammie]

We are "Elite" so we each get 90 minutes free internet. We have done a few 10-night cruises on Equinox and never used all of our free minutes.

 

HOWEVER - we just did a 7-night on the Silhouette and the internet connection for most of the cruise was non-existent. We actually went through all of our "free" minutes and paid for some internet time just trying to connect. It was crazy! :eek:

Edited April 29, 2014 by spammie