starlake Posted May 18, 2014 #1 Share Posted May 18, 2014 Anyone been on the home page today. I get a notice---"Royal Caribbean appears to be on vacation". I found it funny, but wouldn't if I was trying to book something.:eek: Link to comment Share on other sites More sharing options...
Clarea Posted May 18, 2014 #2 Share Posted May 18, 2014 (edited) Anyone been on the home page today. I get a notice---"Royal Caribbean appears to be on vacation". I found it funny, but wouldn't if I was trying to book something.:eek: Yes, others have reported the same issue. Been that way for me since late last night. Edited May 18, 2014 by clarea Link to comment Share on other sites More sharing options...
jebl Posted May 18, 2014 #3 Share Posted May 18, 2014 Called C & A and found that the website is down. Expected to be up in about a 1/2 hour from now. I was trying to get pricing for a cruise and couldn't even see anything on some TA websites. I told the agent about the chatter here about RCI's IT dept. What a joke it is for a major company with such a fine product. Told him the execs should be ashamed to have such poor IT. Link to comment Share on other sites More sharing options...
ATC cruiser Posted May 18, 2014 #4 Share Posted May 18, 2014 I put a 24 hr hold on a cruise yesterday. It's now been more than 24 hrs since I can't get on this morning. Can't wait to see how this works out. Link to comment Share on other sites More sharing options...
megr1125 Posted May 18, 2014 #5 Share Posted May 18, 2014 (edited) Cruising Power is down too so not much will be happening....It's been fouled up all weekend, which is normal, but not to be THIS bad. And there are about 90000 threads on how lousy it's been for the past few days, seems that ever since bookings opened for Dynamic Dining... They need to hire some kids and get it fixed. It's silly, I tried 3 browsers too...just not worth the aggravation.... Cruise Critic needs a sub forum for Royal's IT issues... :p :D Edited May 18, 2014 by megr1125 Link to comment Share on other sites More sharing options...
cruiserking Posted May 18, 2014 #6 Share Posted May 18, 2014 Just tried to book a cruise myself and got nothing but shimmering seas, scenic but, irritating. Jonathan Link to comment Share on other sites More sharing options...
md2661 Posted May 18, 2014 #7 Share Posted May 18, 2014 Can't wait until it comes back up and we all get it see what happens next. Does anyone think it will come back up and all will be right in the world? Will come back up and cost more! Hope ya'll are doing ok down there in FL Link to comment Share on other sites More sharing options...
Polarbear Pa Posted May 18, 2014 #8 Share Posted May 18, 2014 Has anyone called the numbers listed on the web site? Could you get thru and book your cruise? Link to comment Share on other sites More sharing options...
mpoole3 Posted May 18, 2014 #9 Share Posted May 18, 2014 I put a 24 hr hold on a cruise yesterday. It's now been more than 24 hrs since I can't get on this morning. Can't wait to see how this works out. The Hold will be in place all day today, does not work on a 24 hour clock. I've put a hold at 8am before and made payment the next day around 6-7pm, no issues. Link to comment Share on other sites More sharing options...
aloha43 Posted May 18, 2014 #10 Share Posted May 18, 2014 (edited) Don't worry....it is working for me now. :) Edited May 18, 2014 by aloha43 Link to comment Share on other sites More sharing options...
dubaihammer Posted May 18, 2014 #11 Share Posted May 18, 2014 The website is now available but I still cannot make a payment:confused: Link to comment Share on other sites More sharing options...
Clarea Posted May 18, 2014 #12 Share Posted May 18, 2014 Still showing me the ocean and "on vacation" message. Link to comment Share on other sites More sharing options...
EbayCruiser Posted May 18, 2014 #13 Share Posted May 18, 2014 Early this morning it just said "temporarily out of service because of maintenance, check back later". Now, I see the message about being on vacation .... they must have major problems. I guess I will have to call and make a payment on the cruise I have on hold. I called yesterday and they said 15 min. wait and I hung up after 31 min. Link to comment Share on other sites More sharing options...
Lisichka Posted May 18, 2014 #14 Share Posted May 18, 2014 I was just able to get on and searched cruises. Found a 7 day sailing on the FOS for $1600 for 3 people, all in. Wanted to think about it, came back and now is up to $2800. :( Link to comment Share on other sites More sharing options...
oldstylecubfan Posted May 18, 2014 #15 Share Posted May 18, 2014 Its clearly an unplanned outage. You would never take it down at noon on a Sunday as people are finishing up summer plans. I'm guessing they got so many calls from cruises disappearing from accounts they had to shut down the site. Link to comment Share on other sites More sharing options...
EbayCruiser Posted May 18, 2014 #16 Share Posted May 18, 2014 I got thru by calling them with only a 4 min. wait!!:D He had to put me on hold to cancel the reservation I had and move the deposit funds over to the new reservation that I had on hold but hopefully, everything will look okay when the website comes back up. Link to comment Share on other sites More sharing options...
nekzaad Posted May 18, 2014 #17 Share Posted May 18, 2014 It's 11PM here in India, and I've been trying to access the site since 9AM. wanted to finalize on a cruise and finally book it today with the family, but couldn't. The websites of both royal and celebrity are just awful. Link to comment Share on other sites More sharing options...
celly Posted May 18, 2014 #18 Share Posted May 18, 2014 Anyone been on the home page today. I get a notice---"Royal Caribbean appears to be on vacation". I found it funny, but wouldn't if I was trying to book something.:eek: Same thing here the whole day since early this morning. Wanted to check my reservations if fares had dropped but no such luck..... Link to comment Share on other sites More sharing options...
coordinator23 Posted May 18, 2014 #19 Share Posted May 18, 2014 Place a notice on the web site that you are on vacation. ha ha ha ha You can have a sale and not lose any money. So much for looking at Australia this afternoon. Link to comment Share on other sites More sharing options...
guxu Posted May 18, 2014 #20 Share Posted May 18, 2014 I have been trying to check in my existing cruise since yesterday. It gave me some errors last night and now they are on vacation. Link to comment Share on other sites More sharing options...
Aquahound Posted May 18, 2014 #21 Share Posted May 18, 2014 Called C & A and found that the website is down. Expected to be up in about a 1/2 hour from now. Ha! I see they are just as good at time estimates as they are at maintaining their website. Link to comment Share on other sites More sharing options...
Spurschick Posted May 18, 2014 #22 Share Posted May 18, 2014 Need a vacation after we sort all this out:D Booked two cruises Friday, they took two deposits, then issued us a refund but they don't know what for or which Reservation it is for:rolleyes: then tried to make payment on a different cruise and couldn't view payments tab or outstanding balance. They told me it was because it was so far out so I pointed out I have two cruises after that I don't have a problem with. Booked three excursions and two are processed but other two can't see:eek: Glad I have three weeks before I sail:confused: Link to comment Share on other sites More sharing options...
ElwoodPDowd Posted May 18, 2014 #23 Share Posted May 18, 2014 Trying to make a payment on a courtesy hold reservation from yesterday. Not able to sit in front of my computer all day. Aggravating. Anyone notice the bird that enters the loop near its end in upper left hand side of the "On Vacation" screen? Guess I have already spent too much time in front of computer. :rolleyes: Link to comment Share on other sites More sharing options...
arthurfowler Posted May 18, 2014 #24 Share Posted May 18, 2014 Cruise Critic needs a sub forum for Royal's IT issues... :p :D +1 Very poor site. Functionally weak, inconsistent look and feel, buggy, poor help...... Link to comment Share on other sites More sharing options...
Aquahound Posted May 18, 2014 #25 Share Posted May 18, 2014 Yesterday, Princess' phone lines were down and today, RCI's website is down. Looks to me like NCL has launched a cyber war! ;) Link to comment Share on other sites More sharing options...
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