MTD Issues RCCL Website

[Brewster]

Okay...went to print out my calendar for our upcoming cruise on the Oasis leaving on Saturday. All my entertainment reservations are there but it appears that my MTD dining reservations (made back in February) disappeared from the site. I know they were previously there as I went over with them with my spouse a few months back. Anybody ever experience this? Is it hard to get MTD times onboard if my reservations are truly lost? We are a party of 3 for this cruise. Unfortunately, I can not find the confirm email with the information as well. TIA.

[Clarea]

Others have reported similar issues. I'd call Royal and try to get the reservations back.

[Brewster]

Thanks for the advice. I actually tried this earlier. The Rep I spoke to said that since everything is locked, they can not even view it on their end. This did not make sense to me.

[Clarea]

Thanks for the advice. I actually tried this earlier. The Rep I spoke to said that since everything is locked, they can not even view it on their end. This did not make sense to me.

I don't know what they mean by "locked". Worst case is you just show up without a reservation. Many report that the wait is not bad.

[PompeySailor]

Yes have experienced this,.

Some of the prime times 6:30 & 7:00 being so popular get all blocked out.

We had 6:30 reservations for every day, and woooosh! They all disappeared!

 

We also had a linked booking for our table and their reservations also vanished.

 

I emailed rcldining@rccl.com and managed to get resolved pretty quickly

Good Luck

[Brewster]

Thank you very much for your advice and email address. I just sent an inquiry over to RCCL. Thanks again.

 

Regards,

 

Bruce

[Michyfis]

when i spoke to C&A about a similar issue, the agent told me my reservation was locked and asked if I was "in it". She asked me to close out and wait a few minutes until she could open it up. After about 5 minutes of chatting, she was able to get in and answer the questions that i had.

 

 

Sent from my iPad using Tapatalk

[pspercy]

Just called to check for our Sept 12 sailing, MTD "Not loaded into system yet". Hmm, eDocs will likely be out next week......

[InsideCruiser]

My email confirmation included my reservation # and the phrase "Thank you for making your reservation using our Cruise Planner".

 

Try searching your email for those 2.

 

IC

[Aboat1]

Nothing available for our Sept. 5th cruise. Keep getting the book on board notice. Several from our Roll Call have called and have been told the reservation will be open by "mid July"! (Today is the18th!)

[P&C4/16/67]

Our MTD res disappeared from my cruises after the software update. When DH went in to make new res, it said we had res. Got our docs and res is on it. Still not on my cruises though. Think they have them, just can't show in the old my cruises?