Is there a phone number for Stockholder benefit... they are really messed up

[caymancouple]

So my SIL submits for his cruise that leaves Sunday the email with the brokerage statement back in August. (He has the email to prove it).

 

Last week he realizes he never heard back.

 

He emails again, using same brokerage statement.

 

RCCL emails back saying statement too old.

 

He emails back new statement.

 

They email back saying the name of the owner of the stock is not the name of the person in the cabin.... the name on the reserervation... per the passport is Suzanne Smith, the name on the stock is Susan Smith......

 

He emails back yes it is that is my wife... (Keep in mind this is like the 4th cruise they have used this on)

 

They email back... YOu did not include a brokerage statement....

 

This is ridiculous....

 

Anyone know how to reach a HUMAN

[Ourusualbeach]

http://www.rclinvestor.com/phoenix.zhtml?c=103045&p=irol-shareholderbenefit

 

Sorry, I thought here was a phone number listed on the link but it was a fax.

Edited October 8, 2014 by Ourusualbeach

[caymancouple]

http://www.rclinvestor.com/phoenix.zhtml?c=103045&p=irol-shareholderbenefit

 

I had that... can not find a phone number. But thanks for trying

[Merion_Mom]

I had that... can not find a phone number. But thanks for trying

 

Fax them a request for their phone number! :)

[caymancouple]

Fax them a request for their phone number! :)

 

Good Idea

Thanks

[cruiseaway251]

Shareholder problems sound familar.. they gave me the same story!

Too old---printed yesterday. Then name not correct but the same form used 3 weeks ago was accepted????

Phone # 954-628-9307. Still won't get a real person just an answering machine....leave a message

[caymancouple]

Shareholder problems sound familar.. they gave me the same story!

Too old---printed yesterday. Then name not correct but the same form used 3 weeks ago was accepted????

Phone # 954-628-9307. Still won't get a real person just an answering machine....leave a message

 

I have noticed lately that I have to stay more on top of them also. That I send something in and few weeks later I am like "hey, I don't remember getting anything back".....

[caymancouple]

Shareholder problems sound familar.. they gave me the same story!

Too old---printed yesterday. Then name not correct but the same form used 3 weeks ago was accepted????

Phone # 954-628-9307. Still won't get a real person just an answering machine....leave a message

 

 

urrrrrrrr

 

no longer a working number. thanks for trying

[setsail]

Corporate Information

 

 

1050 Caribbean Way

Miami, FL 33132

Phone (305) 539-6000

 

 

Try this, if they can't help, maybe they will point you in the right direction

[caymancouple]

Corporate Information

 

 

1050 Caribbean Way

Miami, FL 33132

Phone (305) 539-6000

 

 

Try this, if they can't help, maybe they will point you in the right direction

 

That was the first thing we tried... answer was "We have no way to reach that office"..... but again, I appreciate everyone giving me ideas... hoping someone has the magic clue

[setsail]

http://phx.corporate-ir.net/phoenix.zhtml?c=103045&p=irol-irhome_pf

 

 

#'s at the bottom

Edited October 8, 2014 by setsail

[caymancouple]

http://phx.corporate-ir.net/phoenix.zhtml?c=103045&p=irol-irhome_pf

 

 

#'s at the bottom

 

I think we may have a winner... will try and call tomorrow.

Thansk

[STANCPA44]

I have had trouble with the shareholders benefit for my October 26th cruise.

I email them in late August with the documentation, never heard from them.

Send a second email in early September, again never heard from them.

Emailed Crown & Anchor about this, never heard from them.

 

Contacted my travel agent, they contacted RCL and they replied that there was a problem with documentation.

 

Send out another email with a more current documentation on Saturday, did not hear from them, sent out another email, yesterday, Wednesday, received an automatic reply.

 

Finally I received this morning a email stating that my shareholders benefit will be credited to my account. I am saving this email in special folder and printing out a hard copy, just in case.

 

I have applied for the credit a number of times, a few times it was rejected because of conflict with other perks, but I always heard from them within a week.

 

:cool: