Jewelry found in Constellation Safe

[stag]

We just got off Constellation Trans Atlantic starting on November 5. We found a piece of jewelry in the safe when we removed our stuff. The jewel is not fake or cheap. I took the piece to the Guest Service and asked what is their lost and found procedure. She told me most of the items found on ship, such as clothing will be discarded when the voyage ends. Valuable item will be sent to Miami office.

 

Prior to our T/A cruise, Constellation went to Holy Land. Before that, she was in Black Sea.

[stones902]

We just got off Constellation Trans Atlantic starting on November 5. We found a piece of jewelry in the safe when we removed our stuff. The jewel is not fake or cheap. I took the piece to the Guest Service and asked what is their lost and found procedure. She told me most of the items found on ship, such as clothing will be discarded when the voyage ends. Valuable item will be sent to Miami office.

 

Prior to our T/A cruise, Constellation went to Holy Land. Before that, she was in Black Sea.

 

 

With a little help,from Celebrity perhaps you can learn who had the cabin the immediate voyage before you?

 

Thank you for your honesty and good luck finding the owner of that piece of jewelry.

 

 

Sent using the Cruise Critic forums app

[jelayne]

Let's hope that the person who left the jewelry reads these boards & contacts Celebrity in Miami.

[cle-guy]

I worked in hotels, and it was the policy of Marriott Hotels, to NEVER contact guest about lost and found items, even if it was obvious. we always wired for the guest to contact the hotel direct.

 

Reason why? Because you never know the backstory to why people were in a hotel room or on a ship. May have been a secret getaway with their non-spouse for example, and leaving a message on the voicemail may open a pandora's box. Of the contact info may be a work number, and the person may not have taken vacation time properly, and may get fired for the infraction, based on us breaking privacy and calling their job.

 

We would of course attach a copy of the guest folio to the item from the night it was found, to help prove the person who may call to claim an item it belonged to them, and to document time and place. But even this may not be 100% accurate, the item could have been from a prior guest, another reason to just not contact a guest, in case we called the wrong one and they may be dishonest and claim the item even though it was not theirs. Then days later the rightful owner calls to find the item has been sent to the wrong person.

 

So Marriott at least took the stance, if something is important to someone and they misplaced it, they will call. We held lost and found for 3 months, then the staff member who found it had first dibs on keeping the item, and all other items were donated or tossed depending on the item.

 

Privacy requirements trump the desire to be proactive and helpful.

[pepsicruiser]

find the "celebrity connections" for the cruise before yours and post this there. Hopefully you will here from the person.

[Can'tstopcruising]

I worked in hotels, and it was the policy of Marriott Hotels, to NEVER contact guest about lost and found items, even if it was obvious. we always wired for the guest to contact the hotel direct.

 

Reason why? Because you never know the backstory to why people were in a hotel room or on a ship. May have been a secret getaway with their non-spouse for example, and leaving a message on the voicemail may open a pandora's box. Of the contact info may be a work number, and the person may not have taken vacation time properly, and may get fired for the infraction, based on us breaking privacy and calling their job.

 

We would of course attach a copy of the guest folio to the item from the night it was found, to help prove the person who may call to claim an item it belonged to them, and to document time and place. But even this may not be 100% accurate, the item could have been from a prior guest, another reason to just not contact a guest, in case we called the wrong one and they may be dishonest and claim the item even though it was not theirs. Then days later the rightful owner calls to find the item has been sent to the wrong person.

 

So Marriott at least took the stance, if something is important to someone and they misplaced it, they will call. We held lost and found for 3 months, then the staff member who found it had first dibs on keeping the item, and all other items were donated or tossed depending on the item.

 

Privacy requirements trump the desire to be proactive and helpful.

 

Wow! This is an interesting post!

[chicagopaul]

I worked in hotels, and it was the policy of Marriott Hotels, to NEVER contact guest about lost and found items, even if it was obvious. we always wired for the guest to contact the hotel direct.

 

Reason why? Because you never know the backstory to why people were in a hotel room or on a ship. May have been a secret getaway with their non-spouse for example, and leaving a message on the voicemail may open a pandora's box. Of the contact info may be a work number, and the person may not have taken vacation time properly, and may get fired for the infraction, based on us breaking privacy and calling their job.

 

We would of course attach a copy of the guest folio to the item from the night it was found, to help prove the person who may call to claim an item it belonged to them, and to document time and place. But even this may not be 100% accurate, the item could have been from a prior guest, another reason to just not contact a guest, in case we called the wrong one and they may be dishonest and claim the item even though it was not theirs. Then days later the rightful owner calls to find the item has been sent to the wrong person.

 

So Marriott at least took the stance, if something is important to someone and they misplaced it, they will call. We held lost and found for 3 months, then the staff member who found it had first dibs on keeping the item, and all other items were donated or tossed depending on the item.

 

Privacy requirements trump the desire to be proactive and helpful.

 

Very interesting, but it does make complete sense. Especially in the hotel industry, I agree that privacy and discretion should be a top priority.