Guest Resolutions - contact info?

[lawyerboy5555]

I'm trying to get an email address and an actual address for the correct departments to send a letter regarding an issue that arose in connection with a cruise. It seems like Guest Resolutions is the department with the most power (as opposed to Crown & Anchor, general customer service, reservations, etc.). Does anyone have the correct contact info? Also, what other departments would you recommend? It had to deal generally with the reservation itself. For instance, should I cc Crown & Anchor? If so, is there a specific email for different Crown & Anchor levels (we're D+).

 

Thanks in advance!

[Cosmic Rays]

I would like it too please if possible. The Loyalty and Cruise Sales Manager on 'Adventure' suggested I contact them re a C&A issue they can't resolve following a recent cruise.......

[royzer76]

I would be happy with an email address for customer relations that got me an answer.

 

Customer service is definitely not 'WOW' anymore.

[emski83]

Mayb try RoyalGuestRelations@rccl.com

[molly361]

Any time that I have needed resolutions I have had to go thru C and A first.

[Paulette3028]

Mayb try RoyalGuestRelations@rccl.com

 

That is it.....and they can be very helpful.

[lawyerboy5555]

Thanks - just sent a detailed email to that email address. Hopefully they'll respond more quickly than with snail mail! :-)