E documents help

[Badgertr]

I received an email my docs are ready. I clicked on the link and it said they were not ready, wait for an email. I then went to my cruise detail and it said documents: issued but that button also produced a blank page. Our cruise is March 1st. Is there an issue or should I just keep checking? When should I get concerned if they don't show up? Thanks

Karin

 

 

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[molly361]

It may be a little to soon for them to have been issued.

 

We just got ours for our 2/21 cruise a few days ago.

 

Just keep checking.

[queenschick9b]

If you are able to open, but aren't seeing anything check your browser. I was getting that with Chrome and it turned out that it was blocking the site because it wasn't "secure" once I said open anyway, I had no problems.

[Badgertr]

I tried both on my iPad and my work computer. I'll keep trying, thanks.

 

 

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[cruisenfever]

I received an email my docs are ready. I clicked on the link and it said they were not ready, wait for an email. I then went to my cruise detail and it said documents: issued but that button also produced a blank page. Our cruise is March 1st. Is there an issue or should I just keep checking? When should I get concerned if they don't show up? Thanks

Karin

 

 

Sent from my iPad using Forums

Go to your Countdown to Cruise and under Documents if it says "issued", click "check status". On the next page click on "check status" under Guest Vacation Documents. Then click on Print Document and it will bring up your e-doc booklet. If you click on View Document, you will get a blank page.

Edited January 12, 2015 by cruisenfever

[nbsjcruiser]

I received an email my docs are ready. I clicked on the link and it said they were not ready, wait for an email. I then went to my cruise detail and it said documents: issued but that button also produced a blank page. Our cruise is March 1st. Is there an issue or should I just keep checking? When should I get concerned if they don't show up? Thanks

Karin

 

 

Sent from my iPad using Forums

 

The same thing happened to us. I just went to print doc button and was able to see them there.

[Mangomom77]

Click on the "check status" button. Takes you to another page. If you see your name click the print doc button. The view doc button did nothing for me.

[Tutone56]

Same thing just happened to me. I used IE instead of Firefox and all was well :)

[sunset7]

I just talked with customer service at RCCL due to the same problem. I'm also unable to print or view edocs. Noel told me they felt it is related to

another problem with the cruise planner. Hopefully it will be fixed soon.

[Susie51]

Thanks for info. I'll wait a few more weeks before I try to do anything for our March 22 sailing.

[boewok]

May or may not be related to other issues. Got email yesterday. followed link, selected "print documents" and printed the pages I wanted. I never print the whole thing. It worked for me yesterday. Barb

[Merion_Mom]

Thanks for info. I'll wait a few more weeks before I try to do anything for our March 22 sailing.

 

49 days is the magic number. You should get the email on February 2.

[Mangomom77]

Has anyone checked in at the pier without their documents being issued? We are booked to sail on AOS on 2-8 and my sister's documents have yet to be issued. The rest of our group has ours. We were told that since she has done the on-line check in and printed her set-sail pass that there should be not problems.

[Cat8bird]

49 days is the magic number. You should get the email on February 2.

 

45 Days was our magic number :eek: We received ours on yesterday. I called RCL @ 48 days & they told me 30 days:eek: So, I guess you never know

[Mangomom77]

Update: 15 days out and my sister's documents finally issued! Don't know what the hold up was, but just glad she got them.

[Merion_Mom]

45 Days was our magic number :eek: We received ours on yesterday. I called RCL @ 48 days & they told me 30 days:eek: So, I guess you never know

 

Update: 15 days out and my sister's documents finally issued! Don't know what the hold up was, but just glad she got them.

 

Some common reasons for delay:

 

You are booked into a group. (whether you know it or not)

 

You have booked Choice Air.

 

:)