Can't do a name change on Code Red Cruise?

[NorbertsNiece]

My TA talked with Revenue today and was able to make the change. They said that they are completely full. She thinks they may be a few cabins oversold because Revenue was very interested in the fact I had a GS and I

inside room for a total of 4 people. They also apologized for not being able to make the change on Friday when I told them that the airfare went up 75.00 because I had to wait.

 

I also asked why the documents were not ready and they said they should be for this cruise and will look into why they are not there.

 

Thanks for coming back. Glad you could get this sorted.

 

Does your online account say the docs are issued but you can't see them or do they say 'not issued'.

[irishgal432]

Thanks for coming back. Glad you could get this sorted.

 

Does your online account say the docs are issued but you can't see them or do they say 'not issued'.

 

 

When I go to the Cruise documentation tab, it just shows up as a place to change your email that is grayed out.

 

I copied it below:

 

The luggage tab is also missing from the online check in screen.

GUEST VACATION DOCUMENTS

 

 

 

To change your document delivery method, choose an option below.

 

 

Guest Vacation Documents

 

 

How would you like to receive your Guest Vacation Documents? LEARN MORE

 

Electronically

*E-mail Address:

 

 

Notification will be sent to the e-mail shown here. If you enter another e-mail address, it wil also change the e-mail address associated with your reservation

[NorbertsNiece]

So your home page doesn't have this configuration....

 

[irishgal432]

So your home page doesn't have this configuration....

 

 

I see. The home page only has the online check in status and ready to print button.

 

 

Reservation Number: xxxxx

 

Travel Agency: Costco Travel

 

 

Online Check-in

Online Check-In must be completed 3 days prior to your saildate.

 

Status: Ready to Print

 

Check-in Online

 

Alaska Cruise Vacation Packages

Destination: Alaska

View Full Itinerary

 

 

There is not an area that says Cruise Documentation. What is weird when I look at my September cruise booked through Costco as well, the button is there and looks like your picture. Off to call again.......

[NorbertsNiece]

Definitely call. There should be a documentation button that at least says 'not issued'

[irishgal432]

They said they will be issued 3 weeks before the cruise even though several members of the roll call received theirs.

[NorbertsNiece]

They said they will be issued 3 weeks before the cruise even though several members of the roll call received theirs.

 

I had the exact same conversation with them through my TA a few weeks ago, exactly. They then made a HUGE exception and issued them. Someone called 'Joel' at RCL.... 47 days pre cruise.... pretty much everyone else on the roll call had theirs already.

Edited April 20, 2015 by NorbertsNiece