Gquie Posted April 20, 2015 #1 Share Posted April 20, 2015 Was on the Allure earlier this month and noticed that on lobster night the wait staff always insisted on helping the guests de-shell their lobsters for them. I ordered 2 fisherman's plates and our waiter helped me with my first plate but I always feel really bad when people do things for me that I could just as easily do myself so I declined his offer to help me on my second plate. He asked me again if I was sure that I didn't want his help and when I confirmed it he finally moved on to someone else. 3 minutes later the section manager saw me working on my lobster and she rushed over to ask my why I was doing it myself and then she grabbed two forks off the neighbouring table and insisted on de-shelling my lobster for me. It wasn't specific to our table either. I looked down one level and saw many tables with the same thing going on. Not that I don't appreciate the amazing (yet slightly awkward) service but it just got me to thinking if all the waiters were trained to never let guests do it and for what reason. Anyone know? Link to comment Share on other sites More sharing options...
CyberTag Posted April 20, 2015 #2 Share Posted April 20, 2015 Was on the Allure earlier this month and noticed that on lobster night the wait staff always insisted on helping the guests de-shell their lobsters for them. I ordered 2 fisherman's plates and our waiter helped me with my first plate but I always feel really bad when people do things for me that I could just as easily do myself so I declined his offer to help me on my second plate. He asked me again if I was sure that I didn't want his help and when I confirmed it he finally moved on to someone else. 3 minutes later the section manager saw me working on my lobster and she rushed over to ask my why I was doing it myself and then she grabbed two forks off the neighbouring table and insisted on de-shelling my lobster for me. It wasn't specific to our table either. I looked down one level and saw many tables with the same thing going on. Not that I don't appreciate the amazing (yet slightly awkward) service but it just got me to thinking if all the waiters were trained to never let guests do it and for what reason. Anyone know? They aren't supposed to let the passengers de she'll their lobster tails. We were on a Princess ship, and we did it ourselves. Link to comment Share on other sites More sharing options...
Rare mcatmcat Posted April 20, 2015 #3 Share Posted April 20, 2015 I don't k ow the reason but they always insist on doing mine. For some reason I'm ok with them working hard but when it comes to do that I feel bad and I don't let them do it Link to comment Share on other sites More sharing options...
Clarea Posted April 20, 2015 #4 Share Posted April 20, 2015 On Liberty last month, no one came by to help with the lobster or tiger shrimp. Link to comment Share on other sites More sharing options...
melsmom303 Posted April 20, 2015 #5 Share Posted April 20, 2015 is lobster night on formal night :confused::confused: Link to comment Share on other sites More sharing options...
Jiffymom Posted April 20, 2015 #6 Share Posted April 20, 2015 It's called customer service. Link to comment Share on other sites More sharing options...
Ken at the beach Posted April 20, 2015 #7 Share Posted April 20, 2015 is lobster night on formal night :confused::confused: Lobster is served on cruises 5 days or longer departing from North American ports. Generally served on the second formal night (Jasmine menu - part of the fisherman's platter). For the 5 day cruises that do not have 2 formal nights it will be served on day 4 or 5. Link to comment Share on other sites More sharing options...
Havingfun2010 Posted April 20, 2015 #8 Share Posted April 20, 2015 Why do you feel bad? This is formal night, lobsters can be messy, you are dressed nicely (I hope). They are paid employees that are expected to give a great service to you. So let them do their job, and enjoy it. On a side note, all employees should be working hard. I never help a UPS driver carry their packages, or a waitress a tray, so I let the cruise staff do what their employers expect them to do. They are part of service you pay for. Link to comment Share on other sites More sharing options...
Laurin612 Posted April 20, 2015 #9 Share Posted April 20, 2015 The section head waiter came over to help my husband with his second helping of lobster tail, but no one helped with the first (nor would we expect them to). We wondered if it was to prevent him from ordering a third! LOL Link to comment Share on other sites More sharing options...
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