cdel71 Posted July 4, 2015 #401 Share Posted July 4, 2015 I wonder if this promotion will be offered on board or do you have to reserve it ahead of time? It is offered on-board. Link to comment Share on other sites More sharing options...
Leslie401972 Posted July 4, 2015 #402 Share Posted July 4, 2015 It is offered on-board. We will be on Freedom in 2 weeks. I have on board credit and would love to get this promotion so I can get the free pkg for my daughter when I buy the ultimate. 💞Leslie💞 Link to comment Share on other sites More sharing options...
tinkertwo Posted July 4, 2015 #403 Share Posted July 4, 2015 (edited) heres my response from RCCL Dear Mrs. *****: Thank you for your email. We appreciate this opportunity to be of service by answering any questions you may have. We apologize if there was an error in our beverage promotion flyer and for any disappointment or inconvenience this may have caused. Our goal at Royal Caribbean International is to provide the most pleasant and seamless experience possible when planning your cruise vacation and we are saddened if we have fallen short of this goal. Although your frustration is completely understandable we regret that you have decided to cancel your upcoming cruise vacation. Please know that your input is valued and we do appreciate your candid feedback. Guest comments, such as yours, are forwarded to our leadership team and kept on file for review when evaluating future policy changes. We are nothing without our most precious asset; our guests! Mrs. Lee, thank you for contacting Royal Caribbean International. Sincerely, Nina Birchwood Customer Service Representative the great part of this response is that no where did i say i was cancelling my cruise. i said i was going to cancel the ultimate package as it no longer had value to me. it would truly have be nice if she had actually read my email. i sent a reply stating that. i also said that them saying if there was a mistake was ridiculous as there was a mistake and even the lowest of custer services agents would know that by now. bet i get another stupid reply. lol. Edited July 4, 2015 by tinkertwo Link to comment Share on other sites More sharing options...
towel-animal Posted July 5, 2015 #404 Share Posted July 5, 2015 heres my response from RCCL Dear Mrs. *****: Thank you for your email. We appreciate this opportunity to be of service by answering any questions you may have. We apologize if there was an error in our beverage promotion flyer and for any disappointment or inconvenience this may have caused. Our goal at Royal Caribbean International is to provide the most pleasant and seamless experience possible when planning your cruise vacation and we are saddened if we have fallen short of this goal. Although your frustration is completely understandable we regret that you have decided to cancel your upcoming cruise vacation. Please know that your input is valued and we do appreciate your candid feedback. Guest comments, such as yours, are forwarded to our leadership team and kept on file for review when evaluating future policy changes. We are nothing without our most precious asset; our guests! Mrs. Lee, thank you for contacting Royal Caribbean International. Sincerely, Nina Birchwood Customer Service Representative the great part of this response is that no where did i say i was cancelling my cruise. i said i was going to cancel the ultimate package as it no longer had value to me. it would truly have be nice if she had actually read my email. i sent a reply stating that. i also said that them saying if there was a mistake was ridiculous as there was a mistake and even the lowest of custer services agents would know that by now. bet i get another stupid reply. lol. :eek: Please keep us posted if you do! Link to comment Share on other sites More sharing options...
PH8 Posted July 15, 2015 #405 Share Posted July 15, 2015 Just wondering if anyone actually was able to upgrade their refresh to replenish on board yet? Link to comment Share on other sites More sharing options...
exhaustedmum24 Posted July 15, 2015 #406 Share Posted July 15, 2015 Hi PH8 My email from Royal states that the OBC they have given me is to upgrade the free refresh package to a replenish. So I'm taking that email with me and don't feel there will be any problems with it. Do you think there might be? Link to comment Share on other sites More sharing options...
PH8 Posted July 15, 2015 #407 Share Posted July 15, 2015 I think it will be a hit or miss...when are you going? Link to comment Share on other sites More sharing options...
exhaustedmum24 Posted July 15, 2015 #408 Share Posted July 15, 2015 I think it will be a hit or miss...when are you going? We go on the 23rd August, getting excited now. What about you? Link to comment Share on other sites More sharing options...
PH8 Posted July 15, 2015 #409 Share Posted July 15, 2015 Freedom Aug 30th.:D Link to comment Share on other sites More sharing options...
reallyitsmema Posted July 15, 2015 #410 Share Posted July 15, 2015 Freedom Aug 30th.:D Are you still doing the Jewel Pacific Coastal? Link to comment Share on other sites More sharing options...
PH8 Posted July 15, 2015 #411 Share Posted July 15, 2015 Are you still doing the Jewel Pacific Coastal? No...:( Link to comment Share on other sites More sharing options...
reallyitsmema Posted July 16, 2015 #412 Share Posted July 16, 2015 (edited) No...:( Aww, that's too bad.:( The list hadn't been updated for a while and was just recently posted. I sure there have to be others that have dropped out too now that final payment has passed. Edited July 16, 2015 by reallyitsmema spelling Link to comment Share on other sites More sharing options...
PH8 Posted July 16, 2015 #413 Share Posted July 16, 2015 Aww, that's too bad.:( The list hadn't been updated for a while and was just recently posted. I sure there have to be others that have dropped out too now that final payment has passed. Guess you can let them know....thanks Link to comment Share on other sites More sharing options...
italianblend Posted July 17, 2015 #414 Share Posted July 17, 2015 Hi, I have looked all over the royal Caribbean website and can't find this offer. Can someone direct me? Thank you. Link to comment Share on other sites More sharing options...
QE2_Fan Posted July 18, 2015 #415 Share Posted July 18, 2015 Hi, I have looked all over the royal Caribbean website and can't find this offer. Can someone direct me? Thank you. When you select the Ultimate Drink Package in My Calendar, select 'DETAILS' and it's in the blurb. You just order and prepay for the Ultimate Pkg, you don't need to also out the refresh package on your basket. If you do you will be charged for both! A screen shot was posted a few pages back. Cheers Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
tinkertwo Posted July 24, 2015 #416 Share Posted July 24, 2015 I just received a goodwill offer of $200 for the error and the frustration i had with my first email sent to them. i'm okay with this. i really didn't expect anything and canceled my drink package a few weeks ago as i don't want to have to spend my time arguing about what i should or should not have. I'm done worrying about it and moving on. i also don't have a load of confidence that the $200 will be there when i get on but we shall see. Link to comment Share on other sites More sharing options...
Wilson Posted July 24, 2015 #417 Share Posted July 24, 2015 It took a few weeks for the Executive Offices to get back with me. We have 2 pending cruises and recently made Diamond. That meant nothing...we got ZIP! Enjoy anything you get. ;) Link to comment Share on other sites More sharing options...
jticarruthers Posted July 24, 2015 #418 Share Posted July 24, 2015 I just received a goodwill offer of $200 for the error and the frustration i had with my first email sent to them.i'm okay with this. i really didn't expect anything and canceled my drink package a few weeks ago as i don't want to have to spend my time arguing about what i should or should not have. I'm done worrying about it and moving on. i also don't have a load of confidence that the $200 will be there when i get on but we shall see. There's something amusing about the fact that they are offering you more OBC for getting frustrated and cancelling (so now you aren't paying for an ultimate package at all) than they offered to make it right to those of us that bought it in good faith and are still paying for the package. Essentially they cost themselves more money by ticking you off than they would have by just making it right and I am sure will now get a round of "but I saw it posted that you are offering more OBC if I cancel rather than keep it phone calls to deal with". Link to comment Share on other sites More sharing options...
PH8 Posted July 24, 2015 #419 Share Posted July 24, 2015 There's something amusing about the fact that they are offering you more OBC for getting frustrated and cancelling (so now you aren't paying for an ultimate package at all) than they offered to make it right to those of us that bought it in good faith and are still paying for the package. Essentially they cost themselves more money by ticking you off than they would have by just making it right and I am sure will now get a round of "but I saw it posted that you are offering more OBC if I cancel rather than keep it phone calls to deal with". I agree.........so many different OBCs offered........ I was offered $160,if I bought the Ultimate and replenish..........$100 if I just bought the Ultimate.... I decided against both......My bar bill is never that high ($454 pp) and I am not buying it just to get that OBC...........we just bought a Replenish and will have our wine and drinks from the CL at night.........if I need more,than that,I figure I can buy an occasional drink or two and still come out ahead.. Link to comment Share on other sites More sharing options...
QE2_Fan Posted July 26, 2015 #420 Share Posted July 26, 2015 It took a few weeks for the Executive Offices to get back with me. We have 2 pending cruises and recently made Diamond. That meant nothing...we got ZIP! Enjoy anything you get. ;) They are being awfully consistent in their inconsistent handling of this issue. Unfair if you didn't get adequate resolution after making contact and holding onto the package. I was on the understanding that they seem to be resolving this onboard by crediting OBC for the difference, upon submission of details of the original deal. Hope that scenario works out for you. Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
tinkertwo Posted July 26, 2015 #421 Share Posted July 26, 2015 They are being awfully consistent in their inconsistent handling of this issue. Unfair if you didn't get adequate resolution after making contact and holding onto the package. I was on the understanding that they seem to be resolving this onboard by crediting OBC for the difference, upon submission of details of the original deal. Hope that scenario works out for you. i had actually canceled the package before i heard back from them. the ultimate package was a bit much for us anyways but i figured if we got both, what the heck. i will now probably just book pop packages for us both. hubby does not drink and i only have a glass of wine and an occasional mixed drink. i can bring my own wine so why waste my money. i think the reason i actually got an offer from them was because the first person who responded to my email obviously did not read it and kept saying things i did not say such as 'sorry you decided to cancel your cruise'. that was never said. what i said was i was going to cancel the drink package. also that person said 'if we made a mistake'. really? if? i responded to their response and i was mad! i told them that even the lowest of the low customer service people would know that there WAS a mistake, not if, and they need to own up to their companies error. i told them that since i took the time to write the email they could at least take the time to read it and get the information right. i told them not to bother to waste my time with half an answer and one that has incorrect information in it. i was really steamed when i wrote it. when i got the final response from them it was obvious that that person did indeed go back and read my original email and they wanted me to know they had because they kept paraphrasing what i had said. it was humorous to me but also nice that they showed they could be approachable. this is our first cruise with them and really, this cruise and the customer service we receive on and off the ship could be a telling tale. nice to get an obc but i really did not expect it. i just wanted them to know how i felt. it was an honest feeling and i should have gotten an honest response and not some bulls**t reply. as i told them, it is what it is. it took a while but for me i feel they went above and beyond. they did not have to do anything. happy sailing all. Link to comment Share on other sites More sharing options...
exhaustedmum24 Posted September 2, 2015 #422 Share Posted September 2, 2015 Just returned from our cruise on board Explorer. We did not get the OBC to upgrade the refresh to replenish, but didn't need it. My husband got a free ultimate drinks package!!!! Link to comment Share on other sites More sharing options...
jticarruthers Posted September 2, 2015 #423 Share Posted September 2, 2015 Just returned from our cruise on board Explorer.We did not get the OBC to upgrade the refresh to replenish, but didn't need it. My husband got a free ultimate drinks package!!!! Interesting ... how did that come about ? Link to comment Share on other sites More sharing options...
exhaustedmum24 Posted September 2, 2015 #424 Share Posted September 2, 2015 I have no idea how it happened. We checked when we boarded and realised what they had done but guest services confirmed we both had ultimate packages. The best of it is my husband doesn't drink much so a couple of beers is all he had!!! 😂 Link to comment Share on other sites More sharing options...
jticarruthers Posted September 2, 2015 #425 Share Posted September 2, 2015 Glad it worked out for you .... I am curious to see what ends up happening with ours at Thanksgiving .... Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now