Not all who cancelled were sent information because our cruises weren't cancelled yet. When we cancelled on March 10th, we were told we would receive our refund within 7 to 10 days. So, we expected to receive our refunds within that time frame because that is what we were told. We are not in a hurry for our refunds, we expected them in the time frame we were told. We have not received any of our cruise planner refunds back or the percentage of our cruise fare. The cruises that were cancelled by the cruise line have had emails sent out explaining what to expect. Those of us that do not fall in that category received an email showing cancelled cruise planner items but no time frame of when to expect refunds. so we have to go by what we were told on the phone when we cancelled.
Relax and enjoy your life too and realize that not every cancellation falls under the same rules and people have every right to be concerned that there might be an issue with their refund if it is not received in the time promised.