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How long to receive reply from Princess to a complaint?

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caribill

caribill

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Just wanted to update. My letter was received and I got a call from Corporate.

They were quite wonderful.

 

Thanks for coming back with the followup to your problems.

 

After your cruise, please come back again and let us know how it went.

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Lucky TGO

Lucky TGO

Posted
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Just wanted to update. My letter was received and I got a call from Corporate.

They were quite wonderful. Very receptive to my suggestions to help me get the most out of what was becoming a unhappy vacation.

Cleared up all the issues and thanked me for writing to them so that they could have a chance to make our upcoming cruise a happy event.

 

I just might land up a Princess cruiser yet :)

I wrote a nice letter, just expressed where I thought they had gone wrong and what they could do to fix it. They took all my suggestions, gave them to me and added things I had not asked for.

 

So far, so good. Exactly what I expected of them.

 

WOW!!! Good for you. I hope you have a GREAT cruise.:):)

Tony

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