Cancelling O Excursion

[Suefranss]

We have signed up on Oceania's website for a private excursion while we are in Israel next month. I know that there are companies in Israel that can offer the same tour at probably lower rates, but I was lazy and just booked with O.

 

Since booking the excursion I have contacted O a couple of times to talk about what we will see and do, since I want to customize our time there. I am under the impression that you can do this when you pay for a private tour.

 

I have not gotten any useful information from the cruise line. Oceania advertises themselves as "Destination Specialists", yet I have been told that there is no one who can help me.

 

Anyway, I am fed up and just want to move on and use a well-recommended tour company in Israel and cancel my O excursions.

 

If any of you have had experience with cancelling an excursion with Oceania, will you please give me your advice? I hope they will not play hardball and refuse.

 

Thank you.

[LHT28]

If you are within the cancellation time frame for excursions then just cancel no problem

If you cancel on the ship you will get the refund to your onboard account so make sure you cancel before you board the ship

 

not sure what type of excursion you have booked but here is the cancellation terms & penalties

 

The following applies to the cancellation of the Optional Facilities and Services listed below:

Pre-/Post-Cruise Hotel Packages Within 45 days of cruise departure 100% fee

Pre-/Post-Cruise Land Packages Within 60 days of cruise departure 100% fee

Overland Tours Within 45 days of cruise departure 100% fee

A La Carte Shore Excursions Within 36 hours of tour departure 100% fee

Unlimited Passport & Your World Packages On or after embarkation day 100% fee

Executive Collections Within 36 hours of tour departure 100% fee

Regular and Private Transfers Within 4 days of transfer date 100% fee

Visa Packages Within 60 days of cruise departure 100% fee

 

https://www.oceaniacruises.com/legal/ticket-contract/

Edited August 7, 2015 by LHT28

[Tansy Mews]

You can cancel the excursion. The website says: No penalty assessed if you cancel excursions up to embarkation day.

https://www.oceaniacruises.com/experience/ashore/

 

I think you can also do it online. Log into My Account and find your excursion.

 

I am curious - how many people are supposed to be on the excursion? I didn't see any just for two.

 

I suggest you join the Roll Call and check if someone still has room for you, if you wanted to join a group.

[LHT28]

I am curious - how many people are supposed to be on the excursion? I didn't see any just for two.

 

I believe they are call Executive Collection tours when you look under the excursions per port

they are a private car/guide/drive for up to a certain number of people depending on the car/tour

I have seen the vehicles listed for 2 to 14 pax you pay 1 price for the vehicle/driver/guide

 

Not sure you can specify ahead of time what you want to do & see or you talk to the Destinations services onboard

Maybe someone who has booked the private tours will comment

Edited August 7, 2015 by LHT28

[Pet Nit Noy]

We have signed up on Oceania's website for a private excursion while we are in Israel next month... Since booking the excursion I have contacted O a couple of times to talk about what we will see and do, since I want to customize our time there. I am under the impression that you can do this when you pay for a private tour.

 

I have not gotten any useful information from the cruise line. Oceania advertises themselves as "Destination Specialists", yet I have been told that there is no one who can help me.

 

The reality is the Oceania itself is not providing the excursion so it will do little good to talk with any O personnel. Try one last time to see if you can find out what tour company is providing the services for Oceania customers. Then, deal directly with that company.

[Paulchili]

You can cancel your excursion without any problem (as long as it is before the cancellation deadline). If you cancel it before boarding, the refund goes to your credit card; if you cancel on board, it will be in a form of an OBC (that can be cashed out).

For truly private tours, you will be better off booking your own tours.

[HotRoot]

I think you can also do it online. Log into My Account and find your excursion.

 

I do not think you can do it on line. You have to either call or email. I have cancelled three excursions by email and they were very helpful. No questions asked.