What's the best Carnival comp from a single complaint you've gotten?

[TerReuv]

Actually mine was, but that wasn't the purpose of my complaint. I simply wanted to let carnival know I was dissatisfied with a decision to close a specific room we traditionally liked to frequent each cruise, which was turned into a room for kids to congregate in that week.

 

I got a thank you, and not expecting it, that 30% off next cruise as mentioned above.

 

And there is the difference. Not expecting anything or demanding anything. It is amazing how people don't see the difference.

[conte]

Went to the art auction and upon entry we were handed a raffle ticket for a 500 credit. After the auction ended, people were leaving, we asked the auctioneer when the auction would happen. He forgot to hold it and since this was the last art event, he deemed us the de facto winners.

 

So we picked out a lovely painting which brings a smile every time I look at it.

[storm1507]

Our toilet leaked water into the floor overnight once. I called about it (didn't complain) the next morning.

 

They sent a plumber to fix it....no charge. :)

Edited August 14, 2015 by storm1507

[Crusin Hogs]

Had a crying baby in room next to us for 7 days , Carnival employee spoke to the couple , Baby was cutting teeth , Gave us 25% off our next cruise

[mzlinda]

My iPhone was stolen by the staff at the days inn in Miami before a cruise. I wanted to check my email periodically in case it had been "found" so I bought the cheapest Internet package but I was having trouble connecting to it with their computers most of the week. On the last night, I went to guest services to see if they would comp me a few more minutes. Instead they pulled me behind the counter and sat me at a computer and told me to check my emails, print my boarding passes and do whatever else I wanted to do. They were so helpful. Was it because of my high ranking red card status? [emoji3]

 

On the other hand, that scummy days inn could use a lesson in customer service.

Edited August 14, 2015 by mzlinda

[jdcml]

L shapped room on the Conquest on a chartered cruise. The lounge below had activities what seemed like all day and all night. Went to guest services about the fact that it sounded like the sound system was wired directly into our room. They checked the computer and then took me to see a spa balcony room...

 

The L shaped rooms have that double + balcony that we had manage to get a chaise on, the spa was standard. Room nicer, balcony seemed like a postage stamp. I politely declined the room. Shortly there after someone from guest services knocked on our door - with foam ear plugs presumably from the engine room :D! That was our freebie!

 

They tried to accommodate, I didn't want it, we decided that we'd just spend more time on the balcony!

[xplnusa]

25% off my next cruise because hurricane Paula canceled 3 out of 4 ports. I didn't have to complain (and wouldn't have) they just gave us a letter at the end of the cruise.

 

Thats many sea days, I'd have been a happy guy!!! :D

[jcearth]

I had FTTF on the Conquest last year. We boarded and headed to our room, which had definitely not been cleaned yet. I took a picture of the stack of dirty dishes on my couch, dropped of our carryons, and headed out to lunch. Later on, I was at guest services about another matter (one of our cards did not ding through security) and mentioned it to them and showed them the picture. The head housekeeper dropped by that night just to make sure everything was okay, which it was. The next day I noticed that they gave me $50 credit. That was pretty cool - I hadn't even asked.

[satbeachbill]

Had a worm at the bottom of a bottle of Teguilla. ummmm good. No compensation needed!

Edited August 14, 2015 by satbeachbill

[Pops, Esq.]

It seems that most on this thread have complained for valid reasons and been thankful when Carnival gives them a little something for their troubles. After all, cruising is a service. Complaints may be the only way they know that service has been less-than-stellar.

 

But, this thread brings up something I have noticed.

 

I have been on this board for only a little while now, but long enough to see that some people get on the board to complain about the cruise line, and then complain MORE about not getting stuff for free when they complain. I find that odd. Is that unique to cruising? If I go to Wal-Mart and get treated poorly by the staff, I don't march myself up to customer service and DEMAND a 10% discount on my next purchase. When the guy fixing my car messes up something, while I expect him to make it right, I don't expect him to spiff me something extra for my next visit. Even in restaurants, I don't EXPECT the manager to comp my meal because my steak was overcooked (although I do expect them to take it back or make it right).

 

It seems as if some people EXPECT THE CRUISE LINE TO GIVE THEM FREE STUFF when they have a complaint. Expect it. Not appreciate it when it happens. EXPECT IT! I find that odd.

 

I don't mean to step on toes around here. (Not that I mind stepping on toes, but I am really not calling anyone out....this time). It seems that most posters who have come on hear to complain about not getting free stuff get straightened out pretty quickly.

 

Carry on.

[cruise_girl2002]

I had mentioned at guest service that the person next door to me was smoking (I don't mind 1 or 2, but this was non stop) they sent security to tell them the policy (they didn't smoke after that) and gs called to make sure all was ok with me. I didn't ask for anything or expect anything, but they sent me a cake for my inconvenience

[pjinaz]

We received 50 percent off a future cruise and I think a little on board credit after we were on the dream and it broke stranding us in st. Matin. Carnival arranged transportation home and did a few other things to make us comfortable. Another time we received 25 percent off after the miracle had propulsion problems and couldn't make one of the ports. I think the key here is carnival knows when something is their fault and sometimes even when it's not their fault but something they can help with they do it. If you just complain to get free stuff good luck to you!

[silvercrikhix]

To answer the OP's question.

1st off, we are easygoing and not complainers about little things!

 

We found out that our cabin was above the piano bar & tried to change it to no avail.

Then figured ok, it closes by 1-2 it will be fine.

Once on board we had LOUD bumps & music all night long, every night.

We were unable to sleep.

1st complaint, they sent someone up, as they had to hear it to verify it was happening.

They apologized and said to let them know if it continued.

 

Night 2 it continued, we call at 3am & they send someone up, yep still very loud thumping.

They apoligize & say they will check into it.

 

Night 3, same story. We go down at 4 am to see what this is.

The piano bar is empty but the music is on full blast :eek:

We are pretty upset now & complain, we need some damn sleep now.

Then security comes with an officer and confirm this is really an issue.

 

In the a.m. We are called to come to guest services.

We are taken back into an office and meet with a supervisor.

She is very sincere and apologetic, says Carnival really appreciates our business, etc...

Then she starts rattling off a huge list of compensation....

OBC of our cruise fare, Steakhouse dinner, Cucina dinner, spa wristbands, pays for our one shore excursion we had through Carnival, it was actually embarrassing and she kept asking, is there anything else I can do to make this better, can I give you anything else?

Ummm, no more loud music! (It did continue for the duration of this cruise).

 

She offered to move us to the only cabin empty...an inside a few decks away.

We don't want that because we love our balcony, don't want to repack (she says they'll do that--um, no thanks), we just ask to please keep the music off after the Piano bar closes!

 

She then tells us that there have been complaints about this in the past.

They keep track of complaints & unless they receive a certain percentage of complaints about something they do nothing.

There had not been enough complaints about this to REALLY investigate it!

So if something is really wrong, please say something, they can't fix what they don't know about!!

[StolidCruiser]

Ah, sorry. I didn't know you were know one of the admin team and could decide what posts were valid or not. :rolleyes:

 

I think I'll continue posting as I see fit. :)

 

Funny that you use the "old man" reference since you have no idea how old I am. Then again, you may be 12 and just think of all adult men as "old men". :p

 

It's pretty clear who is behaving like a 12 year old.

[Bimmie Girl]

We did a kayak excursion in Freeport and waters were rough so they put DH and I on another Kayak excursion. We were so slow/bad at Kayaking we got left behind by the group and our kayak got turned around and tipped over. we could not turn it over and it was sinking so we did our best and had to swim next to it, pushing it along for about 30 min. before the 2 girls ahead of us came back to help us. another 30 min. before our guide came back for us all. One of the girls got a bee sting on her palm holding the paddle, which we felt awful about, since they saved us. Several other things happened, but we had a great time. We are both strong swimmers and knew eventually someone would come back for us???

 

the girl with the bee sting went to complain to Carnival about the whole thing and Carnival felt so bad they refunded the girls money and called us concerned. They assured us they would never use that company again and that was unacceptable to them how the company handled us. so we all got our money back. It was over $100 each refunded!!! So it was a great trip because we had a great time. We arranged to deliver the girls a fruit basket to their cabin even before we got the refund. Still friends to this day with one of the girls.

[negrilbeachlover]

Refunded cruise, 50% Off next cruise, hotel reimbursement, and air reimbursement. I was suppose to cruise on the Triumph in Feb. of 2013. Of course the cruise was cancelled because the boat was stranded at sea.

[okgirl]

I've gotten several but all of them were unasked for.

 

The toilet in our cabin wouldn't always flush and we discovered this mostly during the middle of the night requiring us to go to the bathrooms on the lobby deck where we also notified them of the issue. After they finally got it fixed they called and apologized and put a $50 OBC on our account.

 

Once we missed 2 of our 3 ports and most of the guests were enraged (we weren't we hardly get off the ship anyway). They gave everyone a letter with 25% off the next cruise and had an open bar at the casino for an hour.

 

Once on the first night we were to be seated at a large table and we were the last 2 people being seated. A woman at the table jumped up as we were approaching and said "I don't think so" I have no idea why, but the waiter returned to speak to the MD and he reseated us while constantly apologizing. He gave us a bottle of wine of our choice.

[gtouch]

Once on the first night we were to be seated at a large table and we were the last 2 people being seated. A woman at the table jumped up as we were approaching and said "I don't think so" I have no idea why, but the waiter returned to speak to the MD and he reseated us while constantly apologizing. He gave us a bottle of wine of our choice.

 

Wow that is awful. But in truth that was probably the best thing that happened to you as you wouldn't want to sit every evening with that group.

[Tobypace]

The turnaround security check on a b2b cruise took a little longer than usual due to a gangway issue. Carnival gave all of the b2b passengers a $75. OBC. I didn't expect it, but was pleased to return it at the Blackjack tables :).

[keene state mom]

When I became a platinum it was the second half of a back to back so the computer could not pick up that I was platinum , so Guest services insisted I was not, I went down 4 times to try and prove it as it was it was so disappointing when you wait for so long and no one believes you , but each time they told me they were too busy come back in a few hours so I wrote a note and left it , and I received an apology call and a bottle of wine , that it was a computer glitch. and to come down and get my new card, I have to say it took all the excitement away .

[Roscoe13]

Last cruise, Feb. 2014, I had FTTF and never really thought that I'd take advantage of the preferred line in GS.

 

We had an aft wrap on deck 7 and every morning the balcony would be flooded, absolutely flooded! Usually it would take until noon to be able to walk out on the balcony without water shoes on!

 

Remembering that I had preferred line status at GS, I went down not to complain as much to explain that the window washer/sprayer system from above was flooding our balcony daily. I really wanted them to fix it for us and for future guests.

 

A very polite GS clerk took all my information and said she have maintenance look into. I thought that would be the end of it. Later she called and said that there were offering me a 15% discount on any future cruise in the next 2 years.

 

I have my next cruise booked and as of today have received discounts totally about $350. NICE.

[woodey]

on the Spirit 10 day cruise we were woken up 6 nights at 4am from dragging chairs on the lido deck one floor up from us, we mentioned to our cabin steward he reported to his manager they checked everyday and we told them everyday we were once again woken up by them dragging chairs....still not sure why they just did not tell them to stop dragging them but they did not....final sea day when they asked again if we were woken up we said yes and I said to her what good does it do if you keep asking us if it happened if you don't respond to the complaint after 6 straight days of us telling you the same thing does not do any good....

They gave us a 25% refund as OBC plus a 25% off future cruise.... we walked off hoping all of our cruises had the same issues:D

Edited August 14, 2015 by woodey

[PoppyandNana]

To answer the OP's question.

1st off, we are easygoing and not complainers about little things!

 

We found out that our cabin was above the piano bar & tried to change it to no avail.

Then figured ok, it closes by 1-2 it will be fine.

Once on board we had LOUD bumps & music all night long, every night.

We were unable to sleep.

1st complaint, they sent someone up, as they had to hear it to verify it was happening.

They apologized and said to let them know if it continued.

 

Night 2 it continued, we call at 3am & they send someone up, yep still very loud thumping.

They apoligize & say they will check into it.

 

Night 3, same story. We go down at 4 am to see what this is.

The piano bar is empty but the music is on full blast :eek:

We are pretty upset now & complain, we need some damn sleep now.

Then security comes with an officer and confirm this is really an issue.

 

In the a.m. We are called to come to guest services.

We are taken back into an office and meet with a supervisor.

She is very sincere and apologetic, says Carnival really appreciates our business, etc...

Then she starts rattling off a huge list of compensation....

OBC of our cruise fare, Steakhouse dinner, Cucina dinner, spa wristbands, pays for our one shore excursion we had through Carnival, it was actually embarrassing and she kept asking, is there anything else I can do to make this better, can I give you anything else?

Ummm, no more loud music! (It did continue for the duration of this cruise).

 

She offered to move us to the only cabin empty...an inside a few decks away.

We don't want that because we love our balcony, don't want to repack (she says they'll do that--um, no thanks), we just ask to please keep the music off after the Piano bar closes!

 

She then tells us that there have been complaints about this in the past.

They keep track of complaints & unless they receive a certain percentage of complaints about something they do nothing.

There had not been enough complaints about this to REALLY investigate it!

So if something is really wrong, please say something, they can't fix what they don't know about!!

 

There is a lesson to be learned here. WE select our cabin AFTER having studied what spaces are above, below and adjacent to our pick.

 

Cruises are too expensive and too short to allow the cruise line to pick your cabin and run the risk of getting the leftovers after everyone else has picked over the prime inventory, within a given category.

 

I assumed you chose guarantee status? Why? Did you think this would improve your upgrade chances? Maybe. But then again you could end where you were.

[BallFour4]

Cruised from Miami on the Mardi Gras in 1976 for high school graduation. With ten in our family our travel agent told us we would all sit together.

 

Carnival compensated my fellow 18 year old cousin by seating us both at another table for eight with six beautiful women ranging in age from 22-50. We had a very, very good cruise!

 

.

Edited August 14, 2015 by BallFour4

[Out to sea!]

It's pretty clear who is behaving like a 12 year old.

 

If you could point out where I called someone names, you might have a point.

 

But I didn't so you don't. :p