Administrators Rare LauraS Posted September 15, 2015 Administrators #1 Share Posted September 15, 2015 Check out the latest Norwegian Cruise Line news from Cruise Critic: Norwegian Cruise Line Changes Service Charge Policy Link to comment Share on other sites More sharing options...
MrsPhoenix91 Posted September 15, 2015 #2 Share Posted September 15, 2015 Good! Hopefully this policy will spread throughout the cruise industry, thereby providing a little financial protection for the onboard staff! Link to comment Share on other sites More sharing options...
reedy8 Posted September 15, 2015 #3 Share Posted September 15, 2015 Good! Hopefully this policy will spread throughout the cruise industry, thereby providing a little financial protection for the onboard staff! What would be even better would be to see all cruises advertised with prices that stated "Inclusive of all service charges" and then the FULL income (no % to the cruise line) from the service charges paid as part of the employees weekly/monthly pay packet.) It works in other countries. Link to comment Share on other sites More sharing options...
anonmom Posted September 15, 2015 #4 Share Posted September 15, 2015 I agree that this is a good thing. Cruise ship staff/crew shouldn't have to suffer because passengers are unhappy about things that the workers generally don't even have control over. If things on a cruise are really so bad that I want part of my money back, then I would rather punish corporate by not crusing with that line again. Link to comment Share on other sites More sharing options...
MrsPhoenix91 Posted September 15, 2015 #5 Share Posted September 15, 2015 I agree that this is a good thing. Cruise ship staff/crew shouldn't have to suffer because passengers are unhappy about things that the workers generally don't even have control over. If things on a cruise are really so bad that I want part of my money back, then I would rather punish corporate by not crusing with that line again. When my husband, daughter and I went on our first cruise earlier this year (Carnival Ecstasy), we were impressed with the overall workings of the crew. They were so pleasant and professional, and were an integral part to our overall cruise experience. Why would anyone be so friggin' cheap to cut off their tips is beyond me:mad: Link to comment Share on other sites More sharing options...
Linda the Book Lover Posted September 15, 2015 #6 Share Posted September 15, 2015 What would be even better would be to see all cruises advertised with prices that stated "Inclusive of all service charges" and then the FULL income (no % to the cruise line) from the service charges paid as part of the employees weekly/monthly pay packet.) It works in other countries. Now that seems like a good idea. Link to comment Share on other sites More sharing options...
Rare insidecabin Posted September 15, 2015 #7 Share Posted September 15, 2015 Until they update brochures and the web sites that will break EU regulation on hidden compulsory charges that have to be clear up front. They will still need to allow removal on request(no reason). The cruise line that are currently compulsory charges make it very clear in their booking process. Link to comment Share on other sites More sharing options...
Rare sparks1093 Posted September 15, 2015 #8 Share Posted September 15, 2015 Until they update brochures and the web sites that will break EU regulation on hidden compulsory charges that have to be clear up front. They will still need to allow removal on request(no reason). The cruise line that are currently compulsory charges make it very clear in their booking process. I'm not a lawyer and didn't stay at a Holiday Inn Express last night but the only thing that has changed is the way the adjustment is made, it's still not compulsory. Link to comment Share on other sites More sharing options...
Rare sparks1093 Posted September 15, 2015 #9 Share Posted September 15, 2015 I think MSC lost a couple of cases in court over their older service charge system as they did not mark it properly in their advertised total fare. The problem I see here with the new NCL system is that you only get your money back after they already kept it for a few weeks. But as always they don't care about local laws and in the end the cruise lines will be crying over stricter regulations in Europe. It's stuff like this that keep lawyers in business;). (I will be visiting Germany next week, really looking forward to it.) Link to comment Share on other sites More sharing options...
anonmom Posted September 15, 2015 #10 Share Posted September 15, 2015 What would be even better would be to see all cruises advertised with prices that stated "Inclusive of all service charges" and then the FULL income (no % to the cruise line) from the service charges paid as part of the employees weekly/monthly pay packet.) It works in other countries. Agreed! Link to comment Share on other sites More sharing options...
NLH Arizona Posted September 15, 2015 #11 Share Posted September 15, 2015 (edited) Until they update brochures and the web sites that will break EU regulation on hidden compulsory charges that have to be clear up front. They will still need to allow removal on request(no reason). The cruise line that are currently compulsory charges make it very clear in their booking process. No way did they change it to compulsory/mandatory (even though I wish they would), they have only changed how you get reimbursed for the amount you don't want to pay. Edited September 15, 2015 by NLH Arizona Link to comment Share on other sites More sharing options...
Rare insidecabin Posted September 15, 2015 #12 Share Posted September 15, 2015 No way did they change it to compulsory/mandatory (even though I wish they would), they have only changed how you get reimbursed for the amount you don't want to pay. That's is the problem they should be not charged on request(which is refundable immediately). No service issues are needed, Just a refund my services charges because I don't want to pay them. Link to comment Share on other sites More sharing options...
legion3 Posted September 15, 2015 #13 Share Posted September 15, 2015 That's is the problem they should be not charged on request(which is refundable immediately). No service issues are needed, Just a refund my services charges because I don't want to pay them. This part I understand, what is "not charged on request?" Link to comment Share on other sites More sharing options...
Rare insidecabin Posted September 15, 2015 #14 Share Posted September 15, 2015 You have the right to not pay the charge in the first place, That means taking it off the account before you pay the account. Link to comment Share on other sites More sharing options...
legion3 Posted September 15, 2015 #15 Share Posted September 15, 2015 You have the right to not pay the charge in the first place, That means taking it off the account before you pay the account. Gotcha... Link to comment Share on other sites More sharing options...
triptolemus Posted September 16, 2015 #16 Share Posted September 16, 2015 (edited) Ironic that, just 10 days ago the mods come here and tell folks about keeping it civil, personal attacks, and all of that and then today the Sr. Manager of Cruise Critic Community comes in and starts a tipping thread -- the biggest troll and most inflammatory topic one could ask for. Just wow. Edited September 16, 2015 by triptolemus Link to comment Share on other sites More sharing options...
cruiseing marly Posted September 16, 2015 #17 Share Posted September 16, 2015 That is the way it should be taking money away from hard working people is rude ! Link to comment Share on other sites More sharing options...
Rare insidecabin Posted September 16, 2015 #18 Share Posted September 16, 2015 NO link to a cruisline anouncement, just the other thread, Is this just speculation based on what was in that other thread? Link to comment Share on other sites More sharing options...
Beaver1975 Posted September 16, 2015 #19 Share Posted September 16, 2015 You have the right to not pay the charge in the first place, That means taking it off the account before you pay the account. Spoken like a true Brit. :rolleyes: Link to comment Share on other sites More sharing options...
Rare aubreyc1988 Posted September 16, 2015 #20 Share Posted September 16, 2015 (edited) Ironic that, just 10 days ago the mods come here and tell folks about keeping it civil, personal attacks, and all of that and then today the Sr. Manager of Cruise Critic Community comes in and starts a tipping thread -- the biggest troll and most inflammatory topic one could ask for. Just wow. :D I know, this thought crossed my mind as well - but I think it was just easier to have a stickied post instead of so many individual threads for the mods to monitor and have the information posted in a non biased way. This new policy doesn't effect me, as I always prepay, but it will be interesting to see how this pans out on debarkation morning of my upcoming cruise, or the prior evening lol :rolleyes: Edited September 16, 2015 by aubreyc1988 Link to comment Share on other sites More sharing options...
Administrators Rare LauraS Posted September 16, 2015 Author Administrators #21 Share Posted September 16, 2015 :D I know, this thought crossed my mind as well - but I think it was just easier to have a stickied post instead of so many individual threads for the mods to monitor and have the information posted in a non biased way. This new policy doesn't effect me, as I always prepay, but it will be interesting to see how this pans out on debarkation morning of my upcoming cruise, or the prior evening lol :rolleyes: Hello: These are auto-feed, dynamically-generated threads created when our editorial team writes a new article, feature or news story. They are automatically posted in the forum and "stickied" for a period of 24 hours. Laura Link to comment Share on other sites More sharing options...
NMLady Posted September 16, 2015 #22 Share Posted September 16, 2015 NO link to a cruisline anouncement, just the other thread, Is this just speculation based on what was in that other thread? The link in the first post is to the cruise line news, not to the other thread. Link to comment Share on other sites More sharing options...
luddite Posted September 16, 2015 #23 Share Posted September 16, 2015 Does anyone know the average lifespan of a recent tipping (which the service Charge is not) thread on the NCL boards is? Link to comment Share on other sites More sharing options...
hpecorari Posted September 16, 2015 #24 Share Posted September 16, 2015 Does anyone know the average lifespan of a recent tipping (which the service Charge is not) thread on the NCL boards is? Can't say I do. They usually get deleted or locked at some point. Harriet Link to comment Share on other sites More sharing options...
MrsPhoenix91 Posted September 16, 2015 #25 Share Posted September 16, 2015 Does anyone know the average lifespan of a recent tipping (which the service Charge is not) thread on the NCL boards is? LOL - Long enough :D Link to comment Share on other sites More sharing options...
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