BBMacLaird Posted March 13, 2016 #26 Share Posted March 13, 2016 Hi All, our TA and AZ sales rep are working on this I expect a refund on the next CC statement or the one after I'm glad it's getting straightened out ginabab. I apologize for whatever went wrong on our end. Link to comment Share on other sites More sharing options...
deise17311 Posted March 24, 2016 #27 Share Posted March 24, 2016 What happened to the OP's original problem that was supposed to be resolved by 2/4/16? Link to comment Share on other sites More sharing options...
BBMacLaird Posted March 24, 2016 #28 Share Posted March 24, 2016 What happened to the OP's original problem that was supposed to be resolved by 2/4/16? We will have to wait for Cocktail Queenie to give us an update. Her options were to rebook with the special incentives by February 4 or cancel for a refund. I'm hopeful it was the first option! Link to comment Share on other sites More sharing options...
ginabab Posted March 30, 2016 #29 Share Posted March 30, 2016 No refund yet TA is re-grouping with AZ this week Link to comment Share on other sites More sharing options...
JVilleGal Posted March 31, 2016 #30 Share Posted March 31, 2016 No refund yet TA is re-grouping with AZ this week This wait over (am I right ?) just $100, how hard can that be! Ridiculous:( Link to comment Share on other sites More sharing options...
ginabab Posted April 14, 2016 #31 Share Posted April 14, 2016 Still waiting [emoji53] I will check again next week Link to comment Share on other sites More sharing options...
ginabab Posted April 22, 2016 #32 Share Posted April 22, 2016 Something is not right Our TA regrouped with the AZ rep and said it would take care of it last week Still nothing I asked our TA to follow up yet again this morning In May, we will contact AZ direct since this is way too weird I am afraid to book another cruise [emoji53] Again, thanks all for your advice and comments Link to comment Share on other sites More sharing options...
ginabab Posted April 27, 2016 #33 Share Posted April 27, 2016 Got the $100 credit today finally Lots of follow up Very happy not to ask again Link to comment Share on other sites More sharing options...
BBMacLaird Posted April 27, 2016 #34 Share Posted April 27, 2016 Got the $100 credit today finally Lots of follow up Very happy not to ask again Hi ginabab, I'm so glad this has been resolved. I apologize on behalf of all of us for the delay. p.s. I see you're near SF. Me too. Link to comment Share on other sites More sharing options...
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