rgaudet Posted May 10, 2016 #51 Share Posted May 10, 2016 I understand the problem is a hard fix. What I don't understand is the long hold times. If they have the problems then why don't they staff up with one or two extra sales people to handle the calls in the mean time? Agreed. But I am a tech guy and this is not a tough fix! Ridiculous! Rob Link to comment Share on other sites More sharing options...
StudentoftheWorld Posted May 11, 2016 #52 Share Posted May 11, 2016 We had a similar issue -- if you are doing a back to back or Grand voyage, you must put 1/2 you allocation in the first part and 1/2 in the second part. Hi PaulMCO. Thanks for explaining that I needed to book the restaurants on separate legs of my Grand Voyage. Because I had already booked the Polo Grill for the 2nd part of our GV, I tried booking the Polo Grill for a date of the first part of our cruise. It worked! 8 of 8 reservations booked. Thanks again! Link to comment Share on other sites More sharing options...
Rare PaulMCO Posted May 11, 2016 #53 Share Posted May 11, 2016 Hi PaulMCO. Thanks for explaining that I needed to book the restaurants on separate legs of my Grand Voyage. Because I had already booked the Polo Grill for the 2nd part of our GV, I tried booking the Polo Grill for a date of the first part of our cruise. It worked! 8 of 8 reservations booked. Thanks again! Mike -- this should be considered a bug. There is no reason to force a guest to have to book 1/2 of his allocation in one segment and the other half in the second. If we are allocated 4 reservations we should be free to book them when we want. Link to comment Share on other sites More sharing options...
Mike Moore Posted May 11, 2016 #54 Share Posted May 11, 2016 Mike -- this should be considered a bug. There is no reason to force a guest to have to book 1/2 of his allocation in one segment and the other half in the second. If we are allocated 4 reservations we should be free to book them when we want. Agreed, and we plan on making it work that way. Link to comment Share on other sites More sharing options...
Glenndale Posted May 11, 2016 #55 Share Posted May 11, 2016 Mike, On guest registration forms my preferred language is shown as Français and any attempt to alter it throws up an error. This should be a very simple fix, any idea when you can allocate a resource to sort it? Link to comment Share on other sites More sharing options...
Mike Moore Posted May 11, 2016 #56 Share Posted May 11, 2016 At this time I would advise you to contact our reservations department if you are approaching the date by which you need to have the Guest Registration Form information submitted to us, as I don't have a firm date yet for when that fix will be going live. Link to comment Share on other sites More sharing options...
rgaudet Posted May 13, 2016 #57 Share Posted May 13, 2016 I will add that I called the reservation team and they updated my guest info very quickly. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
JK300 Posted May 19, 2016 #58 Share Posted May 19, 2016 Mike, When logging in this comes up: 'You currently have no booked cruises in your account' And entering the existing booking# and name, it states 'You have entered an invalid passenger name' Even entering a new booking I made today doesn't work. Until yesterday I was able to see my booking. What is happening, thought all problems were solved. John Link to comment Share on other sites More sharing options...
Mike Moore Posted May 19, 2016 #59 Share Posted May 19, 2016 If you could please send me an email with your booking information I'll be happy to look into it for you. mmoore@oceaniaregent.com Link to comment Share on other sites More sharing options...
JK300 Posted May 19, 2016 #60 Share Posted May 19, 2016 If you could please send me an email with your booking information I'll be happy to look into it for you. mmoore@oceaniaregent.com Mike, email sent. Thank you. John Link to comment Share on other sites More sharing options...
Rumpymuffin Posted May 19, 2016 #61 Share Posted May 19, 2016 Mike, On guest registration forms my preferred language is shown as Français and any attempt to alter it throws up an error.This should be a very simple fix, any idea when you can allocate a resource to sort it? Mike, I have the same problem. Mine is a U.S. booking, so I suspect that this error is pretty widespread. I've sent you an email about it. If worse comes to worst and it can't be fixed, is it safe to leave my language preference as French (even though we are English speakers)? :confused: Link to comment Share on other sites More sharing options...
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