A Viking Conundrum

[JVilleGal]

I see today on "My Viking Journey" that they have

1) changed the ship

2)changed the sailing date

3) changed the cabin

4) no notification

WOW! Great customer relations!

 

Time for that conference call I mentioned above!

 

Something is wrong here, what sailing is this and are you sure you are looking at the correct year. What exactly did they change??

Edited April 10, 2016 by JVilleGal

[JVilleGal]

I see a June 25 2016 on the Skadi sailing A to B

 

And a 26th B to A on the magni

 

My mistake from your posts on other threads you are sailing in 2017 (I'll look)

 

These are both longboats sailing on the 26th A to B & B to A in 2017. Making small changes 16 month before sailing is not unheard of BUT normally they would have let your TA know!

Edited April 10, 2016 by JVilleGal

[Got2Cruise]

I see today on "My Viking Journey" that they have

 

1) changed the ship

 

2)changed the sailing date

 

3) changed the cabin

 

4) no notification

 

WOW! Great customer relations!

 

 

 

Why can't you get a full refund if you are not in agreement? There's plenty of other options.

[JVilleGal]

Why can't you get a full refund if you are not in agreement? There's plenty of other options.

 

Probably can minus the Insurance premium that was paid out to the Travel Ins company. (Suppose you could demand the commission Viking earned on the TI policy, never heard of anyone doing that)

 

If insurance was purchased from another source and NOT Viking offering they should be able to transfer the policy to another sailing. At least mine worked that way!

Edited April 11, 2016 by JVilleGal

[Starlaker]

We are on the same cruise. The changes aren't that significant. The point that the OP is making is that Viking made the changes without notifying our TA or us. Our TA has contacted them and they said they would get back to her, but they never did. It just doesn't seem to be very good customer service and makes us a little wary. Fortunately it is far enough in advance that we have not made air or hotel arrangements that need to be changed. Not going to let this hiccup dim my excitement for this cruise though.:)

Edited April 11, 2016 by Starlaker

[happytalk44]

We are on the same cruise. The changes aren't that significant. The point that the OP is making is that Viking made the changes without notifying our TA or us. Our TA has contacted them and they said they would get back to her, but they never did. It just doesn't seem to be very good customer service and makes us a little wary. Fortunately it is far enough in advance that we have not made air or hotel arrangements that need to be changed. Not going to let this hiccup dim my excitement for this cruise though.:)

 

It certainly won't ruin my cruise either. Just the principle of the thing. Hard to depend on and/or trust people in the future.

[Got2Cruise]

It certainly won't ruin my cruise either. Just the principle of the thing. Hard to depend on and/or trust people in the future.

 

 

 

I don't blame you and as a consumer I'm sure you have rights. You at least should have been sent an email with the changes

[Viking Cruises]

Dear happytalk44 & Starlaker,

 

Please accept our apologies for any confusion. We are happy to provide an explanation to your conundrum in an effort to ease any concern or distrust.

 

The cruise in question is part of a redeployment impacting a small handful of 2017 sailings. As you’ve both observed, the changes will not be significant. Our Redeployment team has moved each impacted booking to a new, comparable itinerary and is now working to contact each impacted guest (or travel agent) to notify them of the changes and answer any related questions.

 

Happytalk44 & Starlaker, we apologize if you observed the adjustments on My Viking Journey before receiving notice; this was not the order of events we had intended.

 

Thank you for your patience and understanding while we complete contact with all impacted guests and travel agents. Should you have any questions, you are welcome to email us directly at TellUs@vikingcruises.com.

 

Kind regards,

Viking Cruises

 

I see today on "My Viking Journey" that they have

1) changed the ship

2)changed the sailing date

3) changed the cabin

4) no notification

WOW! Great customer relations!

 

We are on the same cruise. The changes aren't that significant. The point that the OP is making is that Viking made the changes without notifying our TA or us. Our TA has contacted them and they said they would get back to her, but they never did. It just doesn't seem to be very good customer service and makes us a little wary. Fortunately it is far enough in advance that we have not made air or hotel arrangements that need to be changed. Not going to let this hiccup dim my excitement for this cruise though.:)

[Starlaker]

Thank you Viking for the explanation. It is encouraging that you read these boards and respond. I am feeling much better about the level of service now.

[happytalk44]

Thanks for the explanation and apology. I never was concerned about the change 14 months out from the sailing date but was disturbed by the lack of communication when directly asked. This problem is now solved. Thank you.