ctsharpie05 Posted June 2, 2016 #251 Share Posted June 2, 2016 No hot water in one of our cabins. We have 3 booked together. Maybe that was valuable to them. They offered to move us to the Allure tomorrow, or 100 percent refund with 100 percent additional cruise credit. We have one of our daughter's boyfriend that is leaving for the Air Force in two weeks. We couldn't postpone, and some of our group could not do a full week on short notice so we stayed with what we had. Food in the windjammer was very good for lunch. Crowds were manageable. Cautiously optimistic! Sent from my SM-G900P using Tapatalk May I ask how they contacted you prior to arriving at port? Phone Email etc Link to comment Share on other sites More sharing options...
coaster Posted June 2, 2016 #252 Share Posted June 2, 2016 I keep thinking these current cruises would have some extra space had Royal allowed folks on the canceled cruises rebook on other ships with price protection. They only allowed folks to move to Majesty which was close to full. Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
firemedic1560 Posted June 2, 2016 #253 Share Posted June 2, 2016 By phone. They called me and my travel agent. Sent from my SM-G900P using Tapatalk Link to comment Share on other sites More sharing options...
ADS94 Posted June 2, 2016 Author #254 Share Posted June 2, 2016 Went back to Key West. Was able to catch the Enchantment here. That's a weird feeling, coming back to a port after disembarkation!! Sent from my HTC One M9 using Tapatalk Link to comment Share on other sites More sharing options...
jaspercat Posted June 2, 2016 #255 Share Posted June 2, 2016 OP (ADS94) - thank you for your review and pics. Nice pics of Enchantment, enjoy Key West. Link to comment Share on other sites More sharing options...
DarthGrady Posted June 2, 2016 #256 Share Posted June 2, 2016 Thanks for posting the report and all the pics! We were booked on the 5/19 sailing that didn't happen, so we missed her by a week. Even with the problems being reported I'm still sorry we missed her. Hopefully I'll get another chance to cruise on her, and by then I'm sure the kinks will be worked out. Link to comment Share on other sites More sharing options...
Sunkissed Mommy Posted June 2, 2016 #257 Share Posted June 2, 2016 I keep thinking these current cruises would have some extra space had Royal allowed folks on the canceled cruises rebook on other ships with price protection. They only allowed folks to move to Majesty which was close to full. Sent from my iPad using Tapatalk My Empress cruise was cancelled and I was rebooked on Enchantment for similar dates. Link to comment Share on other sites More sharing options...
Scotty G Posted June 3, 2016 #258 Share Posted June 3, 2016 My Empress cruise was cancelled and I was rebooked on Enchantment for similar dates. Those in the first batch of cancellations were only offered Majesty - we were in that group! Would gladly have had Enchantment but she was not included! Link to comment Share on other sites More sharing options...
ctsharpie05 Posted June 3, 2016 #259 Share Posted June 3, 2016 I wish someone that is on the current sailing would let us know how it is going. I am hoping the silence means they are enjoying their vacation. Link to comment Share on other sites More sharing options...
firemedic1560 Posted June 3, 2016 #260 Share Posted June 3, 2016 We have had absolutely no issues once we got on board. We have not had dinner in the main dining room but we did have breakfast there this morning. No complaints with the windjammer. Very happy so far. And a huge bonus. The casino is no smoking! That's a big deal for us. Sent from my SM-G900P using Tapatalk Link to comment Share on other sites More sharing options...
coaster Posted June 3, 2016 #261 Share Posted June 3, 2016 Those in the first batch of cancellations were only offered Majesty - we were in that group! Would gladly have had Enchantment but she was not included! Royal shot us down also. Tried to get on Brilliance same week in April and it was a 4 night cruise instead of 5 nights on Empress. Plenty of space on Brilliance, but they would not move our reservation. Link to comment Share on other sites More sharing options...
Sunkissed Mommy Posted June 3, 2016 #262 Share Posted June 3, 2016 I wish someone that is on the current sailing would let us know how it is going. I am hoping the silence means they are enjoying their vacation. That. Or a new problem like no internet? I know someone onboard right now and I haven't heard from her! Link to comment Share on other sites More sharing options...
magicsoccer Posted June 3, 2016 #263 Share Posted June 3, 2016 I have tried multiple numbers to switch ships and have had no luck. They all say they haven't heard of any problems. Link to comment Share on other sites More sharing options...
foxgoodrich Posted June 3, 2016 #264 Share Posted June 3, 2016 (edited) I have tried multiple numbers to switch ships and have had no luck. They all say they haven't heard of any problems. That's hilarious! Apparently they don't monitor their own Facebook page???:eek: If they did, they'd have quite a list of problems. There's a number posted on FB in response to one of the posts detailing all the issues, and here it is: 800-256-6649 I have no idea what office that number calls, but RC told the poster to call the number to discuss their problems. Judy Edited June 3, 2016 by foxgoodrich Link to comment Share on other sites More sharing options...
magicsoccer Posted June 3, 2016 #265 Share Posted June 3, 2016 That is one of the numbers that I called and had no luck. Link to comment Share on other sites More sharing options...
detlionsfan Posted June 3, 2016 #266 Share Posted June 3, 2016 That is one of the numbers that I called and had no luck. I called yesterday. Told them, "After reading the reviews, I don't think this ship is the right fit for my family." My reasoning was the Adventure Ocean Club was listed as too small and we would need a bigger ship. I understood they could fix the bigger problems (e.g. food/plumbing/ac) but that the kids club being too small was not acceptable and we didn't know it until after the maiden voyage. Link to comment Share on other sites More sharing options...
Citymom92 Posted June 3, 2016 #267 Share Posted June 3, 2016 I called yesterday. Told them, "After reading the reviews, I don't think this ship is the right fit for my family." My reasoning was the Adventure Ocean Club was listed as too small and we would need a bigger ship. I understood they could fix the bigger problems (e.g. food/plumbing/ac) but that the kids club being too small was not acceptable and we didn't know it until after the maiden voyage. Are you booked directly through RCL for a cruise later in July? I booked through a TA and then I also tried to switch and they said there would be a 50% penalty. The agent was very sympathetic however, and assured me that everything was going to be okay. Link to comment Share on other sites More sharing options...
detlionsfan Posted June 3, 2016 #268 Share Posted June 3, 2016 Are you booked directly through RCL for a cruise later in July? I booked through a TA and then I also tried to switch and they said there would be a 50% penalty. The agent was very sympathetic however, and assured me that everything was going to be okay. I'm on a July booking. The person I talked to was very nice and understanding. Link to comment Share on other sites More sharing options...
detlionsfan Posted June 3, 2016 #269 Share Posted June 3, 2016 Are you booked directly through RCL for a cruise later in July? I booked through a TA and then I also tried to switch and they said there would be a 50% penalty. The agent was very sympathetic however, and assured me that everything was going to be okay. Also, I booked directly through the web site and paid immediately. I just booked less than a week ago. Link to comment Share on other sites More sharing options...
Citymom92 Posted June 3, 2016 #270 Share Posted June 3, 2016 I'm on a July booking. The person I talked to was very nice and understanding. Were you booked directly through RCL though too? I bet that stating that there were things that you could not have been aware of until after the maiden cruise is a good tactic. Link to comment Share on other sites More sharing options...
coaster Posted June 3, 2016 #271 Share Posted June 3, 2016 (edited) I have tried multiple numbers to switch ships and have had no luck. They all say they haven't heard of any problems. Difference is your sailing has not been cancelled. I understand your hesitation, but things have to be better on future sailings as the fallout from angry passengers will be too great.. I had to scramble to reschedule vacation time at work. I would of rather of sailed back in April instead of Empress' last scheduled sailing in the oppressive heat of July. End of July was the only time I could reschedule vacation at the last minute when our April sailing was cancelled. Sent from my iPad using Tapatalk Edited June 3, 2016 by coaster Link to comment Share on other sites More sharing options...
bermudababe1966 Posted June 5, 2016 #272 Share Posted June 5, 2016 Is there anyone on the current Empress sailing that can tell me if they had a formal night? I would like to leave Behind some things if I can. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
ltjessec Posted June 5, 2016 #273 Share Posted June 5, 2016 I've seen on some other empress postings that there is not a formal night. Link to comment Share on other sites More sharing options...
OfTheSeasCruiser Posted June 5, 2016 #274 Share Posted June 5, 2016 Is there anyone on the current Empress sailing that can tell me if they had a formal night? I would like to leave Behind some things if I can. Sent from my iPhone using Forums There is NO formal night on Empress of the Seas, no matter what. Link to comment Share on other sites More sharing options...
magicsoccer Posted June 5, 2016 #275 Share Posted June 5, 2016 We prepaid the voom and surf package. Can anyone tell me how that worked onboard? Link to comment Share on other sites More sharing options...
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