Latitudes Page on NCL.com unavailable

armwinder · June 7, 2016

I just called NCL they had no idea the page was down!!! They transferred from one dept to another until I got tired of holding and hung up.

SuiteCruiser · June 15, 2016

It's been down a long time now

Burgmeister · June 15, 2016

I emailed NCL London last week as I was unable to access it. They said that they were aware of it but had no idea when it was likely to be sorted. They didn't seem to be all that bothered that it wasn't working though.

karenpstok · June 15, 2016

i am also from Canada and have got that uh-oh page since i have been back from the escape on may 21. I don't really need to use it so i didn't worry about it but i just checked and still get that same error

hpecorari · June 15, 2016

I just signed into my account and was able to view all my platinum perks, points, cruises… Etc. I believe you now must sign into your account to see what you have earned as well as the cruises you already sailed and the points given per cruise.

Harriet

LrgPizza · June 15, 2016

I've not had the slightest problem accessing mine. Weird.

Burgmeister · June 15, 2016

Judging by the postings of who has, and who has not, been able to access Lattitudes, it appears that US customers are having no problems. The problem appears to affect those of us outside the USA.

All-ready2cruise · June 15, 2016

Judging by the postings of who has, and who has not, been able to access Lattitudes, it appears that US customers are having no problems. The problem appears to affect those of us outside the USA.

Agreed! And when I called they weren't the least bit interested or bothered. It's been down for a long time now.

peg013 · June 15, 2016

That really sucks for all of you outside of the USA. Like others in the USA, mine is working fine. Come on NCL - get IT to get it fixed!!! :mad:

callmehalia · June 16, 2016

I tried posting on Facebook and they ignored me. The latitudes thing is annoying but not seeing balance due and final payment date is just a step too far.

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hpecorari · June 16, 2016

I tried posting on Facebook and they ignored me. The latitudes thing is annoying but not seeing balance due and final payment date is just a step too far.

Sent from my iPhone using Tapatalk

I do not see that under my latitudes. I see that when I go to MyNcl and pull up that particular cruise.

Harriet

All-ready2cruise · June 16, 2016

So, out of these four options under MYNCL;

My Account

I can't - Update Profile

I can't - Update Preferences

I can't see -Latitudes Rewards

I can however - Make a Payment

Woopee... won't be doing that (making a payment) until I'm sure it's going to appear correctly on MYNCL. Hopefully, if enough of us call to complain, they will, eventually, get it corrected.

I'm lucky though, I have lots of time to get this problem resolved. Good luck to those who are still experiencing this problem, hope it gets resolved for you soon, I'd keep calling.

callmehalia · June 17, 2016

I do not see that under my latitudes. I see that when I go to MyNcl and pull up that particular cruise.

Harriet

I know - I used to see it on the left in vacation summary under the cabin number. Now there's nothing there. I noticed that was gone at the same time that I noticed I couldn't get to anything in Latitudes.

It's the same for my husband so I know it's not a problem with just my account.

And UK website has never let us make payments online for the actual cruise, just over the phone. It must be completely different from the US site!

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karoo · June 17, 2016

I can't even log into the site anymore. I can get the page up, to book cruises etc, but as soon as I try to login it redirects me. Maybe I have to have a cruise booked, because it was working pre cruise. Completed my last cruise June 11th and haven't been able to login since. I won't worry at this stage, but when I book my next cruise hopefully my PCC will sort it out for me.

DevCruise · June 18, 2016

Judging by the postings of who has, and who has not, been able to access Lattitudes, it appears that US customers are having no problems. The problem appears to affect those of us outside the USA.

I'm USA and can't get to mine. Haven't tried today though.

lij1972 · June 18, 2016

I get the same thing when I try to update my profile and view my latitude awards. It's frustrating. I had to get my travel agent to get something corrected when my latest cruise was booked.

scarletsmummy · June 18, 2016

Uh OH message here in the UK never been able to get into the latitude page

and the number listed for Latitude queries is unobtainable ............

bookbabe · June 24, 2016

A quick update for my fellow 'foreigners' re: the error message when trying to access your latitudes page...

I had some time free this morning, so I actually phoned tech support at NCL (rather than their general line) to report the problem. I sent the nice lady on the phone a screen shot of the error, and then gave her my login info so she could see if it was the non-US location of the login or if it was the non-US status of the guest (me) that was the issue. When trying to log into my account from her US-based computer, she still got the error message. So, it's all the foreign accounts that are having problems, and it's likely not that we're logging in from other countries, if that makes sense.

She's logged the problem, and hopefully someone at their end will be able to identify what changed to create the error and fix it. :-)

If anyone else feels like calling, the tech support number is 1-866-625-1160

armwinder · July 4, 2016

I phoned again today and they are aware of the problem. They are not sure when it may be fixed or indeed if it can be! It was suggested I try and log in from the US.

All-ready2cruise · July 4, 2016

I phoned again today and they are aware of the problem. They are not sure when it may be fixed or indeed if it can be! It was suggested I try and log in from the US.

Well, let's see if that works... I'll let ya know. Can anyone say "spoof, spoof" :p

callmehalia · July 4, 2016

Well, let's see if that works... I'll let ya know. Can anyone say "spoof, spoof" :p

I tried and nope. Definitely, erm, switched my location properly and NCL site thought I was in the US, but same problems. Hope others are luckier!

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All-ready2cruise · July 4, 2016

I tried and nope. Definitely, erm, switched my location properly and NCL site thought I was in the US, but same problems. Hope others are luckier!

Sent from my iPhone using Tapatalk

Nope, no luck here either. How odd, it has to be their server??? proper ports not open/blocked, no idea... I give up. (DH hasn't yet though :p )

armwinder · July 23, 2016

Back up and running, at least for me in Canada.:)

bookbabe · July 23, 2016

Working for me too! Better late than never...

callmehalia · July 23, 2016

I meant to come back to this thread yesterday - works for me too! Still can't see how much money we owe or when final payment day is but at least that I have in email

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Latitudes Page on NCL.com unavailable

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