UK cruisers on a Celebrity cruise soon - think about buying some onboard credit

[ighten]

Im a bit confused by the amenity receipt they have sent today.. I ordered 3 lots of 9 (27) but my bill shows two lots which are individually listed yet the total (in the received column) is correct for 3 lots... :confused:

Edited July 10, 2016 by ighten

[cococruiser]

Understood, but the transaction was in sterling on the payment screen. Other amenities I try to purchase if I log into my booking are very clearly marked as as $ purchases. But the transaction I did was via the UK website using the link highlighted in this thread, where I selected gifts to purchase, was asked to enter booking details and then forwarded to payment page for a sterling transaction. Had it been in $ I wouldn't have proceeded. I'd usually book the cruise in the UK but on this occasion it was less than 50% less to book from the USA. I will pursue a refund.

 

 

The same thing has happened to me. I would understand if I had been quoted in $ but the screen I checked out in was in sterling. My email from celebrity now shows the purchase in US$. Very confusing- should be more explicit online.

 

 

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[upwarduk]

Im a bit confused by the amenity receipt they have sent today.. I ordered 3 lots of 9 (27) but my bill shows two lots which are individually listed yet the total (in the received column) is correct for 3 lots... :confused:

 

See post 19.

As mentioned, we bought 2 lots, but we're only credited with the first group of 9, until I contacted Miami.

[ighten]

See post 19.

As mentioned, we bought 2 lots, but we're only credited with the first group of 9, until I contacted Miami.

 

Yeah I'll give them a ring tomorrow.. The silly thing is they have charged for 3 lots though on the receipt but only show 2

[Bluebury]

Can someone let me know the contact number in Miami please? I saw it somewhere but cannot find it now.

 

Thank you

[Project_gal]

Understood, but the transaction was in sterling on the payment screen.

 

Oh yes, I know. That is why I posted the warning.

[Project_gal]

Im a bit confused by the amenity receipt they have sent today.. I ordered 3 lots of 9 (27) but my bill shows two lots which are individually listed yet the total (in the received column) is correct for 3 lots... :confused:

 

I had the same issue - ordered 8 lots and only two on the confirmation although the full coast was shown. I checked carefully because of upwarduk's experience [thanks upwarduk] and, because I realised that it was not a huge issue to rectify, just sent off an email to the UK Captain's Club.

 

I suggest you do the same.

[ighten]

I had the same issue - ordered 8 lots and only two on the confirmation although the full coast was shown. I checked carefully because of upwarduk's experience [thanks upwarduk] and, because I realised that it was not a huge issue to rectify, just sent off an email to the UK Captain's Club.

 

I suggest you do the same.

 

Thanks Sue I'll do that

[stuartgrn]

I had the same problem last night but kept trying and trying and eventually it "took". No idea why it kept rejecting it before.

 

Kept trying and got through to pay for it. Thanks

[Evertonian64]

Not sure if this helps but I purchases 4 X$25 OBC and just had my credit card bill which shows the charge as £69.20 as per the invoice. However the charge was taken by Celebrity Cruises Paris France?? I have since purchased more at this $1.44 rate but they were purchased after my credit card shutoff date. Hope they are the same.

[upwarduk]

---- However the charge was taken by Celebrity Cruises Paris France??

 

Yes that is correct, also excursions are paid form the same ' accounts office.'

I also notice that my payment for our up and coming Azamara cruise, has been debited in the same manner.

[cclarke12]

As I posted earlier, if the cruise is booked in US$, the amenities, even gifts, are priced in US$. There have been many previous threads/posts complaining about this. I have no personal confirmation because we always book in sterling.

 

As an update to this, Celebrity have agreed to refund me the difference between what I was charged in $ and what I should have been charged in £. It's about £35. The fact my cruise was booked in USA doesn't seem to be an issue for them. They have conceded the sterling transaction should have been honoured.