Trouble logging into Princess website

[PensFan1028]

Anyone having any issues logging in to their Princess account recently? Telling me that my account does not exist.

[Kamloops50]

Anyone having any issues logging in to their Princess account recently? Telling me that my account does not exist.

 

Have you ever used a different email for your account ? I had issues when they did a database restore and put my old email as an ID.

I use the site about 10 minutes ago, It worked fine for me.

[Happy2cruise]

Working fine here.

[Jase0581]

Anyone having any issues logging in to their Princess account recently? Telling me that my account does not exist.

 

Same thing happened to my mother last week. When she called Princess it turns out that somehow her e-mail was changed from .net to .com at the end.

[PensFan1028]

Have you ever used a different email for your account ? I had issues when they did a database restore and put my old email as an ID.

I use the site about 10 minutes ago, It worked fine for me.

 

No, only one email address. I'll have to give them a call later. Thanks

[Sea Hag]

Have you ever used a different email for your account ? I had issues when they did a database restore and put my old email as an ID.

 

That's exactly what happened to me some time back!

[PensFan1028]

Customer support ended up emailing me back saying that for security purposes they could not reset the email.... BUT included in the email was the incorrect email address (my wife's email) that they had on file for my account. So I'm back in!!

 

I'd assume this must have been a database backup or something that clearly didn't go well.