When do You Call Captains Club vs Reservation Number?

[mnocket]

OK, so when I set up my online account I neglected to add "Jr" to my last name. Thus it failed to show up on my Choice Air ticket and cruise reservation. In trying to get this straightened out I needed both my online account and my existing reservations corrected. In the process I had to talk to both the Reservation Line and Captains Club. When calling Captains Club the message asked if I wanted to make a new reservation or manage an existing reservation. This made me wonder.... if I could make a new reservation via Captains Club, what did I need the Reservation line for?

 

Here's my question.... What do you use the Captains Club for and what do you call the reservations number for?

[The bubble]

If the captains club is open, I usually do all my calls to them. Their hours are shorter that the reservation number

 

Really depends when you need to reach someone.

[dkjretired]

If the captains club is open, I usually do all my calls to them. Their hours are shorter that the reservation number

 

Really depends when you need to reach someone.

 

Ditto...