vino123 Posted January 5, 2017 #1 Share Posted January 5, 2017 Just doing a search on the MSC UK website and put in my Voyagers club number and the price did not change for the YC cabin i was looking at for the Divina next year. Then in red it said "discount no longer available" at the bottom of the page. Does anyone know if they are discontinuing the 5% discount and only applying it to selected cruises?:confused: Link to comment Share on other sites More sharing options...
jcollin Posted January 5, 2017 #2 Share Posted January 5, 2017 I'm not in YC but I got mine a week or so ago for an April cruise on Divina. I'm still working with them on the $50 pp OBC Link to comment Share on other sites More sharing options...
tallyho8 Posted January 5, 2017 #3 Share Posted January 5, 2017 I know that MSC has the worst web site of any cruise line and most times you can handle the problem easy on the phone with them instead of using the web site. Link to comment Share on other sites More sharing options...
scottamemnon Posted January 6, 2017 #4 Share Posted January 6, 2017 I recently booked and while it showed the passenger type as Voyagers Club 5% on my booking documents, it did not actually apply it. A simple call to their customer service line fixed it though. Link to comment Share on other sites More sharing options...
riclop Posted January 6, 2017 #5 Share Posted January 6, 2017 Yes there web site is the worst. Link to comment Share on other sites More sharing options...
jason3695 Posted January 6, 2017 #6 Share Posted January 6, 2017 I recently booked and while it showed the passenger type as Voyagers Club 5% on my booking documents, it did not actually apply it. A simple call to their customer service line fixed it though. Thanks for flagging this. I just realized mine has done the same. I'm going to call now!! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
sidari Posted January 6, 2017 #7 Share Posted January 6, 2017 Brought this to their attention in November last year! Link to comment Share on other sites More sharing options...
jason3695 Posted January 10, 2017 #8 Share Posted January 10, 2017 Just called and for the 5% in shipboard credit. Everyone needs to make the phone call! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
MisterBill99 Posted January 11, 2017 #9 Share Posted January 11, 2017 Just called and for the 5% in shipboard credit. Everyone needs to make the phone call! Shipboard credit or discount? Link to comment Share on other sites More sharing options...
jason3695 Posted January 11, 2017 #10 Share Posted January 11, 2017 Shipboard credit or discount? I called and asked why I didn't get my 5% discount. They added it to my booking as shipboard credit and sent me new e-tickets with it included. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
scottamemnon Posted January 11, 2017 #11 Share Posted January 11, 2017 When I called for mine, they reduced the price as well and sent me an update. So yes, if you are a Voyagers Club member, call to make sure you have the discount! This also works if this is your first MSC Cruise, like it is for me, and you received the rewards program match. Once you have your Voyagers Club number from the match, you can call for your discount. Link to comment Share on other sites More sharing options...
mafig Posted January 11, 2017 #12 Share Posted January 11, 2017 Doesn't anyone else think this is deceptive? Link to comment Share on other sites More sharing options...
scottamemnon Posted January 12, 2017 #13 Share Posted January 12, 2017 Doesn't anyone else think this is deceptive? From the comments of the woman I spoke to in customer service, I got the impression that it is just poor IT design. I do IT QA testing for a career and you would be surprised how much garbage code is out there, so much so that there is a point where upper management just gives up on fixing things since they can fix it on the back end manually. Link to comment Share on other sites More sharing options...
MisterBill99 Posted January 12, 2017 #14 Share Posted January 12, 2017 From the comments of the woman I spoke to in customer service, I got the impression that it is just poor IT design. I do IT QA testing for a career and you would be surprised how much garbage code is out there, so much so that there is a point where upper management just gives up on fixing things since they can fix it on the back end manually. Plus, it's cheaper that way since you only have to pay the people who notice it. Until some government agency notices it and fines you and gives you lots of bad publicity. I have a saying I pull out for cases like this (and I can't believe I used it yesterday regarding an MSC advertising screw-up) - "Never attribute to malice that which can be adequately explained by stupidity" (or in this case incompetence). Link to comment Share on other sites More sharing options...
MisterBill99 Posted January 12, 2017 #15 Share Posted January 12, 2017 I called and asked why I didn't get my 5% discount. They added it to my booking as shipboard credit and sent me new e-tickets with it included.Yeah, well I guess you'd already made full payment so it was OBC or a refund, and OBC is easier. Link to comment Share on other sites More sharing options...
gtaylor Posted January 12, 2017 #16 Share Posted January 12, 2017 From the comments of the woman I spoke to in customer service, I got the impression that it is just poor IT design. I do IT QA testing for a career and you would be surprised how much garbage code is out there, so much so that there is a point where upper management just gives up on fixing things since they can fix it on the back end manually. I'm not exactly sure what you are saying here, but I'm also an IT guy, and I would say that any company that 'gives up' on fixing a problem is having a serious problem. Yes, the website has problems, but I have seen improvements happen along the way. I think they care. gary Link to comment Share on other sites More sharing options...
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