Cancellation policy for excursions....

[KPfromCT]

Happy Sunday, All!!

 

Can anyone tell me what the cancellation policy is for the Carnival Shore excursions? Is there one?

 

Thanks!!:D

[iheartmarshall]

I'm not sure about an actual policy, but we've cancelled excursions a few times to book new ones we liked better. You just go into your account and cancel it and it can take anywhere from 3 - 7 days for the money to be refunded to your credit or debit card. Once it was cancelled, we were able to book another without any problem.

 

If you booked with gift card or an expired credit/debit, then you will need to call Carnival to cancel. I had this happen on our last cruise with an expired credit card and all they had to do was update the card information over the phone.

[tonit964]

Happy Sunday, All!!

 

Can anyone tell me what the cancellation policy is for the Carnival Shore excursions? Is there one?

 

Thanks!!:D

 

This is from the Carnival site Shore Excursion FAQ's:

 

 

Can I cancel or add to my shore tour order?

 

Online: Orders must be cancelled online and no cancellation charges will be assessed if done prior to the pre-sail cut-off time (11:30pm ET, the evening prior to the cruise departure). Any cancellations done afterwards must be handled on board. In the event of pre-sailing, online cancellations, a full refund will automatically be posted to the form of payment used to secure the order. Please allow 7-10 business days for the credit to reflect on your account.

Onboard: After the pre-sails cut off time, cancellations must be handled on board and cancellation charges are as follows:

25% charge once onboard

100% charge if cancellation within 24 hours of arrival in port

Refunds less cancellation charges will be applied in the form of a credit to the guest's Sail & Sign account.

Sail & Sign credit balances will be paid to the guest in the form of a Carnival check at the end of the voyage.

[KPfromCT]

This is from the Carnival site Shore Excursion FAQ's:

 

 

Can I cancel or add to my shore tour order?

 

Online: Orders must be cancelled online and no cancellation charges will be assessed if done prior to the pre-sail cut-off time (11:30pm ET, the evening prior to the cruise departure). Any cancellations done afterwards must be handled on board. In the event of pre-sailing, online cancellations, a full refund will automatically be posted to the form of payment used to secure the order. Please allow 7-10 business days for the credit to reflect on your account.

Onboard: After the pre-sails cut off time, cancellations must be handled on board and cancellation charges are as follows:

25% charge once onboard

100% charge if cancellation within 24 hours of arrival in port

Refunds less cancellation charges will be applied in the form of a credit to the guest's Sail & Sign account.

Sail & Sign credit balances will be paid to the guest in the form of a Carnival check at the end of the voyage.

 

Thank you!!!!:D:D